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Internet Connection Gone


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12 replies to this topic

#1 gregoryd

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Posted 04 September 2006 - 11:50 AM

I finally got rid of Virus Burst.
Now I've lost my internet connection.
I've tried to set it up again but it won't let me choose the dial up modem option.
It goes directly to the High Speed always on option and won't let me change it.
The cherry on top is that now my Nortons won't load up and run either.
And here I thought Labour Day was supposed to be a holiday!

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#2 Albert Frankenstein

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Posted 04 September 2006 - 12:23 PM

Well, uninstall Norton as it is problematic and probably corrupted anyway. You could always reinstall it later once your issues have been worked out.

Are you saying you want a dial up connection, but can't access it?

Do you not have a high speed internet connection?

Your explanations are not very clear. And it would be helpful to know just how you are trying to access the dial up, etc. More details, please.

But the first thing I would want to know is if your dial up modem is working. Go to: Start > right click on My Computer > Manage > Device Manager and tell us if you see any yellow or red exclamation points or question marks.
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#3 Enthusiast

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Posted 04 September 2006 - 12:29 PM

Check in Phone and Modem Options in the control panel and see if your modem is installed and operable.

#4 gregoryd

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Posted 04 September 2006 - 12:44 PM

U.S. Robotics 56K Modem was working until re-start after running smitrem and spybot.
The modem is installed and working properly. No negetive indications in device manager.
Nortons has been removed.
Intel pent.4
Windows XP w/sp2
Do not have a high speed connection.
Except for the blasted Virus Burst that I finally removed,
this machine was working just fine.

#5 Enthusiast

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Posted 04 September 2006 - 12:50 PM

Try the make a new connection wizard to setup your dialup isp again.

You may need assistance from your isp to get the info to do so.

#6 gregoryd

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Posted 04 September 2006 - 02:22 PM

I have all of my ISP info, phone number and pass word etc.
Here's the deal.

I click on the connection wizard.
I click Connect to internet
I click Set up my connection manually
I click next and there are three options.
Connect using a dial-up modem (which is what I need)
Connect using broad band.
Connect using broad band that is always on.

The problem is that the first two options are greyed out and unclickable.
Only the broad band that is always on is available and that doesn't help.
I cannot select the connect using a dial-up modem.
I'm assuming that there must be some Virus Burst residue in there somewhere.

I'm hoping that I can resolve this without re-installing Windows XP.
However, it's my brother's machine, so that last point isn't really a deal breaker.

#7 -David-

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Posted 04 September 2006 - 02:26 PM

To be honest with you, I wouldn't delve into those sort of areas just yet; that's my opinion.
The fact you lost the connection whilst trying to remove malware suggests a corrupted winsock/LSP chain.

Try the following command:
Go to start > run and type cmd
A dos Window will appear.
Type next in the dos window: netsh winsock reset
Hit enter and reboot.

See if the connection returns.

#8 gregoryd

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Posted 04 September 2006 - 02:27 PM

Sorry, but I should have mentioned this before.
On start up now I have to press Control/Alt/Delete before I can sign in as owner!?!?

I long for the halcion days of Windows 98.

#9 Enthusiast

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Posted 04 September 2006 - 03:54 PM

What did you do to remove the virus and Norton?

Are you certain the virus is completely removed and no other infection exists?

How do you use the task manager (ctrl/alt/del) to sign ion?

#10 usasma

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Posted 05 September 2006 - 08:33 AM

I recall, from a while back, that there were issues with the smitrem tool that would result in broken/inoperable connections.

I'd suggest a repair install of Windows XP ( http://www.michaelstevenstech.com/XPrepairinstall.htm )
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#11 gregoryd

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Posted 06 September 2006 - 12:22 PM

The Internet Connection Wizard still won't let me choose the "Dial Up Connection" option.
Still "High Speed always on" only.
I've had to remove MS Works Suite as I tried opening a MS Word document and it took a good ten minutes to load. Once loaded the document was blank and in the bottom right corner of the document,
it said " request virus scan ". I re-installed Nortons and did a scan and it found nothing.
My sign in problem has fixed it's self. Now when I click the Start button the program list
sort of fades in like a ghost instead of just popping up as normal.

Tried to run the XP Reair from the CD but I get a warning message saying that I will lose critical data if I continue because the version already installed on the machine (which came from the CD in the first place)
is a NEWER version than the version on the CD!!

Right shortly I'm going to dig out my cleats, tee this puppy up and go for the two point field goal.

#12 rubiconeye

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Posted 06 September 2006 - 02:56 PM

hi, gregoryd,

if you have a network card in your computer, trying uninstalling it in device manager, then try the internet connection wixzard again. if your computer only has the modem to connect with, you may have the option that was grayed out before! - restart comp after uninstall

also, to run a repair, i think you have to change your boot order and boot with the xp cd in drive, maybe someone more knowledgable could confirm this.

good luck

Edited by rubiconeye, 06 September 2006 - 02:59 PM.


#13 Enthusiast

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Posted 06 September 2006 - 04:23 PM

The Internet Connection Wizard still won't let me choose the "Dial Up Connection" option.
Still "High Speed always on" only.
I've had to remove MS Works Suite as I tried opening a MS Word document and it took a good ten minutes to load. Once loaded the document was blank and in the bottom right corner of the document,
it said " request virus scan ". I re-installed Nortons and did a scan and it found nothing.
My sign in problem has fixed it's self. Now when I click the Start button the program list
sort of fades in like a ghost instead of just popping up as normal.

Tried to run the XP Reair from the CD but I get a warning message saying that I will lose critical data if I continue because the version already installed on the machine (which came from the CD in the first place)
is a NEWER version than the version on the CD!!

Right shortly I'm going to dig out my cleats, tee this puppy up and go for the two point field goal.


That's because if the cd is sp1 level and you updated the critial updates to sp2 it would state that the disk was older than the install on your computer.

The fix for that is to create a slipstreamed XP cd incorporating SP2 into it.
Slipstreaming Windows XP with Service Pack 2 (SP2)
http://www.winsupersite.com/showcase/windo..._slipstream.asp

Edited by Enthusiast, 06 September 2006 - 04:31 PM.





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