Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Resources is in use, cant remove viruses


  • This topic is locked This topic is locked
3 replies to this topic

#1 DJBen

DJBen

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:18 AM

Posted 22 March 2017 - 02:24 PM

Hey guys, sorry to be breif, running out the door but I literally cant do anything on my computer because of the recources in use error. Please advise

Attached Files



BC AdBot (Login to Remove)

 


#2 nasdaq

nasdaq

  • Malware Response Team
  • 39,246 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:08:18 PM

Posted 23 March 2017 - 09:12 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

This is a very bad infection and does not give up easy.

Download the Fixlist.txt attached and save it to your Desktop

Copy FRST64.exe to your Desktop from the E:\ DRIVE.
NOTE. It's important that both files, FRST64.exe and fixlist.txt are in the same location or the fix will not work.

Restart the computer in Safe Mode. See here how to do this
How to: https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
---

Run FRST64.exe[/b] and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Restart the computer normally.

Please let me know what problem persists with this computer.
---

When all is well and only then you should updated these 3rd party program.
Do not do it just now.

ADOBE FLASH PLAYER

Go to this page with Firefox or Opera to download the current version for your browser:
https://get.adobe.com/flashplayer/

Note:
Flash Player is pre-installed in Google Chrome and updates automatically!
Flash Player is pre-installed in IE/Hedge and updates automatically!
===

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

If still present after these updates remove these old version(s) via the Control Panel > Programs > Programs and Features.
Adobe Flash Player 25 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 25.0.0.127 - Adobe Systems Incorporated)
Java 7 Update 80 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F06417080FF}) (Version: 7.0.800 - Oracle)
Java 8 Update 73 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218073F0}) (Version: 8.0.730.2 - Oracle Corporation)

Please let me know what problem persists with this computer.

Attached Files



#3 DJBen

DJBen
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:18 AM

Posted 23 March 2017 - 09:16 AM

Ended up deciding to do a fresh install of windows. Copied the drive to an external, then Im gonna run some hardcore virus scanners on it, and extract what I need from it. Luckily most my documents are in cloud storage, but still, this virus really scared me. I got it from installing SUPER video converter by erightsoft, a program I have been using for a very very long time. Its always looked a little bit sketchy, but it works great. However the new update's installer had a ton of dangerous stuff in it



#4 nasdaq

nasdaq

  • Malware Response Team
  • 39,246 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:08:18 PM

Posted 23 March 2017 - 10:24 AM

Thank you for the feedback.

I will close this topic.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users