Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

removed IoBit malware, now internet connection stops working every 30 minutes


  • Please log in to reply
8 replies to this topic

#1 Horace2014

Horace2014

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:04:16 PM

Posted 21 March 2017 - 03:07 PM

Hi,

 

I had installed IObit malware fighter and driver update ... .I have uninstalled it however my access to the internet stops working about every 30/45 minutes.

It shows my wireless connection strong. I hit the troublshoot problems button and it temporarily fixes it. I get the message there is/was a problem with the wireless adapter or access point.

In addition my system restore has been erased -meaning there is no restore point for me to go back to before I had installed Iobit.

 

I had also update all my drivers, which is how I got to the Iobit software. I was looking for a free utility to update all my drivers.

 

 

I am running Windows 7, 64 bit.

I have run the Avast free anti virus smart scan and it comes up clean.

 

thoughts/ suggests?

 

Horace


Edited by Horace2014, 21 March 2017 - 03:09 PM.


BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 56,266 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:03:16 PM

Posted 21 March 2017 - 03:27 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 Horace2014

Horace2014
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:04:16 PM

Posted 21 March 2017 - 03:39 PM

Hi Louis, thanks for looking into this for me.
 
Here is the info from the tool box:
 
Running from "C:\Users\larry\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Inspiron N5050 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/21/2017 12:16:59 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/21/2017 01:51:23 AM) (Source: System Restore) (User: )
Description: The scheduled restore point could not be created.  Additional information: (0x80042308).
 
Error: (03/21/2017 01:51:23 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Description = Scheduled Checkpoint; Error = 0x80042308).
 
Error: (03/21/2017 01:14:50 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/20/2017 06:19:53 PM) (Source: System Restore) (User: )
Description: The scheduled restore point could not be created.  Additional information: (0x80042308).
 
Error: (03/20/2017 06:19:53 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Description = Scheduled Checkpoint; Error = 0x80042308).
 
Error: (03/20/2017 05:06:35 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.
Details:The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/20/2017 05:06:35 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.
Context: Windows Application
Details:The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/20/2017 05:06:35 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.
Context: Windows Application, SystemIndex Catalog
Details:The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/20/2017 05:06:35 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.
Context: Windows Application, SystemIndex Catalog
Details: Element not found.  (HRESULT : 0x80070490) (0x80070490)
 
System errors:
=============
Error: (03/21/2017 12:30:36 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (03/21/2017 12:17:34 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (03/21/2017 12:16:06 PM) (Source: Service Control Manager) (User: )
Description: The VBoxAsw Support Driver service failed to start due to the following error: %%3 = The system cannot find the path specified.
 
Error: (03/21/2017 01:51:22 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.
 
Error: (03/21/2017 01:14:26 AM) (Source: Service Control Manager) (User: )
Description: The VBoxAsw Support Driver service failed to start due to the following error: %%3 = The system cannot find the path specified.
 
Error: (03/20/2017 06:19:52 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.
 
Error: (03/20/2017 05:13:49 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.
 
Error: (03/20/2017 05:07:06 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error: %%1056 = An instance of the service is already running.
 
Error: (03/20/2017 05:06:36 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (03/20/2017 05:06:36 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.
 
Microsoft Office Sessions:
=========================
Error: (03/21/2017 12:16:59 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/21/2017 01:51:23 AM) (Source: System Restore)(User: )
Description: 0x80042308
 
Error: (03/21/2017 01:51:23 AM) (Source: System Restore)(User: )
Description: C:\windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreationScheduled Checkpoint0x80042308
 
Error: (03/21/2017 01:14:50 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/20/2017 06:19:53 PM) (Source: System Restore)(User: )
Description: 0x80042308
 
Error: (03/20/2017 06:19:53 PM) (Source: System Restore)(User: )
Description: C:\windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreationScheduled Checkpoint0x80042308
 
Error: (03/20/2017 05:06:35 PM) (Source: Windows Search Service)(User: )
Description: 
Details:The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/20/2017 05:06:35 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application
Details: The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/20/2017 05:06:35 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
Details: The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/20/2017 05:06:35 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
Details: Element not found.  (HRESULT : 0x80070490) (0x80070490)  Search.TripoliIndexer
 
CodeIntegrity Errors:
===================================
  Date: 2015-03-30 20:08:43.820
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\BubbleSound\BubbleSound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-03-30 20:08:43.711
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\BubbleSound\BubbleSound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-03-30 20:08:25.432
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\BubbleSound\BubbleSound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-03-30 20:08:25.307
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\BubbleSound\BubbleSound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-03-30 20:08:25.102
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\BubbleSound\BubbleSound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-03-30 20:08:24.977
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\BubbleSound\BubbleSound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-03-30 20:08:07.958
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\BubbleSound\BubbleSound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-03-30 20:08:07.834
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\BubbleSound\BubbleSound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-03-30 20:04:32.102
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\BubbleSound\BubbleSound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-03-30 20:04:31.993
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\BubbleSound\BubbleSound.dll because the set of per-page image hashes could not be found on the system.
 
=========================== Installed Programs ============================
. . (HKLM\...\{12B07FF1-29CB-45AC-B493-1DB88BE717BD}) (Version: 7.1 - Intel) Hidden
. . . (HKLM-x32\...\{C01175B6-6575-4526-A55B-2BC2F10BA083}) (Version: 2.7.2.4 - Intel) Hidden
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
Accidental Damage Services Agreement (HKLM-x32\...\{EF85FEF4-EB92-4075-A6D2-5F519BB30A2C}) (Version: 2.0.0 - Dell Inc.)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 17.0.0.144 - Adobe Systems Incorporated)
Adobe Connect 9 Add-in (HKCU\...\Adobe Connect 9 Add-in) (Version: 11.9.974.233 - Adobe Systems Incorporated)
Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.232 - Adobe Systems Incorporated)
AIO_CDA_ProductContext (HKLM-x32\...\{2A7EF808-14F3-4E93-BE3A-1675EE5332A4}) (Version: 130.0.365.000 - Hewlett-Packard) Hidden
AIO_CDA_Software (HKLM-x32\...\{A7AEE29F-839E-46B5-B347-6D430618129F}) (Version: 130.0.365.000 - Hewlett-Packard) Hidden
AIO_Scan (HKLM-x32\...\{D86B0E2E-DF9A-441C-AF77-8D1A0FF00FA6}) (Version: 130.0.365.000 - Hewlett-Packard) Hidden
Apple Application Support (32-bit) (HKLM-x32\...\{9BA1A894-B42F-4805-BC8C-349C905A3930}) (Version: 5.3.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{7EAC8A42-9FAC-4F6B-AABF-C08C9F2E0F13}) (Version: 5.3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{55BB2110-FB43-49B3-93F4-945A0CFB0A6C}) (Version: 10.0.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 17.2.2288 - AVAST Software)
AVG Driver Updater (HKLM-x32\...\{BAAB946F-7E00-41F4-BEC7-B8CCF758E012}) (Version: 2.3.0 - AVG Netherlands B.V) Hidden
Banctec Service Agreement (HKLM-x32\...\{42D68A86-DB1C-4256-B8C9-5D0D92919AF5}) (Version: 2.0.0 - Dell Inc.)
Bing Bar (HKLM-x32\...\{C28D96C0-6A90-459E-A077-A6706F4EC0FC}) (Version: 7.0.765.0 - Microsoft Corporation)
Blio (HKLM-x32\...\{400182B4-CA55-46A9-9D88-F8413DCFB36D}) (Version: 2.3.7140 - K-NFB Reading Technology, Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Box Edit (HKLM-x32\...\{8887D190-E3EC-45D9-A62D-DF423B53CBEE}) (Version: 3.0.25.511 - Box)
Brother MFL-Pro Suite MFC-9130CW (HKLM-x32\...\{E98A9C92-E767-475B-8BC6-8780A86DDC72}) (Version: 1.0.1.0 - Brother Industries, Ltd.)
BufferChm (HKLM-x32\...\{2EEA7AA4-C203-4b90-A34F-19FB7EF1C81C}) (Version: 130.0.331.000 - Hewlett-Packard) Hidden
C6100 (HKLM-x32\...\{0DEF8C02-2EAB-4BFE-A7E0-7990665DF1A9}) (Version: 130.0.365.000 - Hewlett-Packard) Hidden
c6100_Help (HKLM-x32\...\{4BD5B5D2-406D-4bc5-BB10-2F0D1D367C95}) (Version: 82.0.256.000 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.28 - Piriform)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Complete Care Business Service Agreement (HKLM-x32\...\{0ECFCB07-9BFE-4970-ACA1-D568D982760B}) (Version: 2.0.0 - Dell Inc.)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
Copy (HKLM-x32\...\{3C92B2E6-380D-4fef-B4DF-4A3B4B669771}) (Version: 130.0.428.000 - Hewlett-Packard) Hidden
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 9.4.67 - Dell Inc.)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.67 - Dell Inc.)
Dell DataSafe Online (HKLM-x32\...\{7EC66A95-AC2D-4127-940B-0445A526AB2F}) (Version: 2.1.19634 - Dell)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Home Systems Service Agreement (HKLM-x32\...\{AB2FDE4F-6BED-4E9E-B676-3DCCEBB1FBFE}) (Version: 2.0.0 - Dell Inc.)
Dell MusicStage (HKLM-x32\...\{3BD7DD08-991B-4A2F-A165-614ED14EAADD}) (Version: 1.6.225.0 - Fingertapps)
Dell PhotoStage (HKLM-x32\...\{E4335E82-17B3-460F-9E70-39D9BC269DB3}) (Version: 1.5.0.130 - ArcSoft)
Dell Product Registration (HKLM-x32\...\{2A0F2CC5-3065-492C-8380-B03AA7106B1A}) (Version: 1.1.3 - Dell Inc.)
Dell Stage (HKLM-x32\...\{FE182796-F6BA-486A-8590-89B7E8D1D60F}) (Version: 1.7.209.0 - Fingertapps)
Dell Stage Remote (HKLM-x32\...\{AF4D3C63-009B-4A17-B02E-D395065DD3F0}) (Version: 2.0.0.43 - ArcSoft)
Dell Support Center (HKLM\...\{0090A87C-3E0E-43D4-AA71-A71B06563A4A}) (Version: 3.1.5907.16 - PC-Doctor, Inc.) Hidden
Dell Support Center (HKLM\...\Dell Support Center) (Version: 3.1.5907.16 - Dell Inc.)
Dell System Detect (HKCU\...\58d94f3ce2c27db0) (Version: 6.12.0.1 - Dell)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1207.101.225 - ALPS ELECTRIC CO., LTD.)
Dell VideoStage  (HKLM-x32\...\{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.3.0.2513 - CyberLink Corp.) Hidden
Dell VideoStage  (HKLM-x32\...\InstallShield_{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.3.0.2513 - CyberLink Corp.)
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{2FF8C687-DB7D-4adc-A5DC-57983EC25046}) (Version: 130.0.465.000 - Hewlett-Packard) Hidden
DocProc (HKLM-x32\...\{9B362566-EC1B-4700-BB9C-EC661BDE2175}) (Version: 13.0.0.0 - Hewlett-Packard) Hidden
DW WLAN Card (HKLM\...\DW WLAN Card) (Version: 5.100.82.88 - Dell Inc.)
EVEREST Ultimate Edition v5.50 (HKLM-x32\...\EVEREST Ultimate Edition_is1) (Version: 5.50 - Lavalys, Inc.)
Fax (HKLM-x32\...\{440B915A-0C85-45DB-92AE-75AE14704A64}) (Version: 130.0.418.000 - Hewlett-Packard) Hidden
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 7.3.4.311 - Foxit Software Inc.)
Free YouTube To MP3 Converter (HKLM-x32\...\Free YouTube To MP3 Converter_is1) (Version: 4.1.10.511 - Digital Wave Ltd)
Glary Utilities 5.69 (HKLM-x32\...\Glary Utilities 5) (Version: 5.69.0.90 - Glarysoft Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 56.0.2924.87 - Google Inc.)
Google Drive (HKLM-x32\...\{3D4FE812-0D62-4C94-9894-B16028CCA2B8}) (Version: 2.34.5036.4228 - Google, Inc.)
Google Photos Backup (HKCU\...\Google Photos Backup) (Version: 1.1.2.13 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GPBaseService2 (HKLM-x32\...\{63FF21C9-A810-464F-B60A-3111747B1A6D}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
HP Deskjet 3510 series Basic Device Software (HKLM\...\{0AB0989D-2EBF-4772-830A-B370E0D7ED71}) (Version: 28.0.989.0 - Hewlett-Packard Co.)
HP Deskjet 3510 series Help (HKLM-x32\...\{97C1C98D-6AE5-4C71-9B00-EBBD9E014450}) (Version: 28.0.0 - Hewlett Packard)
HP Deskjet 3510 series Product Improvement Study (HKLM\...\{2CFC157D-6224-4072-9732-54DD8C07F334}) (Version: 28.0.989.0 - Hewlett-Packard Co.)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Photosmart All-In-One Driver Software 13.0 Rel. A (HKLM\...\{17016DA1-F040-4032-BD36-34DD317BC9D5}) (Version: 13.0 - HP)
HP Photosmart Essential 3.5 (HKLM\...\HP Photosmart Essential) (Version: 3.5 - HP)
HP Smart Web Printing 4.51 (HKLM\...\HP Smart Web Printing) (Version: 4.51 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Support Solutions Framework (HKLM-x32\...\{E2CB09C1-3C76-4395-BB47-50C066535CF8}) (Version: 12.0.30.473 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
HPPhotoGadget (HKLM-x32\...\{CAE4213F-F797-439D-BD9E-79B71D115BE3}) (Version: 130.0.282.000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabelContent1 (HKLM-x32\...\{681B698F-C997-42C3-B184-B489C6CA24C9}) (Version: 2.04.0000 - Hewlett-Packard) Hidden
HPPhotosmartEssential (HKLM-x32\...\{D79113E7-274C-470B-BD46-01B10219DF6A}) (Version: 2.04.0000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{C43326F5-F135-4551-8270-7F7ABA0462E1}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{6B2FFB21-AC88-45C3-9A7D-4BB3E744EC91}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
iCloud (HKLM\...\{ADFDB647-35C0-4254-9EE6-2D9C3B7104BD}) (Version: 5.2.1.69 - Apple Inc.)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6341.0 - IDT)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2342 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.1.2.1004 - Intel Corporation)
Intel® Driver Update Utility (HKLM-x32\...\{954190cd-c66c-4650-bd15-f3dd85f2ae15}) (Version: 2.7.2.4 - Intel)
iTunes (HKLM\...\{9D0D2A8B-7E7B-4D88-8D50-24286ED6A5EB}) (Version: 12.5.5.5 - Apple Inc.)
iTunes Export (HKLM-x32\...\{3FFF605A-B4CE-0706-16C3-7313BBF32DFA}) (Version: 2.2.2 - UNKNOWN) Hidden
iTunes Export (HKLM-x32\...\iTunesExport.9816BF1711E8C5ABC4CED8E503841951211D8E5D.1) (Version: 2.2.2 - UNKNOWN)
Java 8 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218060F0}) (Version: 8.0.600.27 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
MediaMonkey 4.1 (HKLM-x32\...\MediaMonkey_is1) (Version: 4.1 - Ventis Media Inc.)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Excel Viewer (HKLM-x32\...\{95120000-003F-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Word Viewer 2003 (HKLM-x32\...\{90850409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft PowerPoint Viewer (HKLM-x32\...\{95140000-00AF-0409-0000-0000000FF1CE}) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Network64 (HKLM\...\{05EFBF37-0E52-4579-875C-7EEF0DFB4FCB}) (Version: 130.0.572.000 - Hewlett-Packard) Hidden
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
PC Power Speed 2.1.0.4 (HKLM-x32\...\{B0C56FD7-493D-44DD-B007-BBB5117D6E6F}_is1) (Version: 2.1.0.4 - Crawler, LLC)
PDF-Viewer (HKLM\...\{A278382D-4F1B-4D47-9885-8523F7261E8D}_is1) (Version: 2.5.317.1 - Tracker Software Products Ltd)
PDF-XChange Editor (HKLM\...\{A4884C03-9420-4DE4-B5B5-8C40B1CC592A}) (Version: 6.0.317.1 - Tracker Software Products (Canada) Ltd.)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Premium Service Agreement (HKLM-x32\...\{C33AA6D6-F5EC-48F3-AFDC-8141345D473A}) (Version: 2.0.0 - Dell Inc.)
Private Internet Access Support Files (HKLM-x32\...\{7D72DAFF-DCB2-437B-BC22-4B2ABF21462B}) (Version: 1.0.0.0 - Private Internet Access)
qBittorrent 3.1.12 (HKLM-x32\...\qBittorrent) (Version: 3.1.12 - The qBittorrent project)
QualxServ Service Agreement (HKLM-x32\...\{903679E8-44C8-4C07-9600-05C92654FC50}) (Version: 2.0.0 - Dell Inc.)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.09.25 - Dell Inc.)
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.45.516.2011 - Realtek)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30126 - Realtek Semiconductor Corp.)
Revo Uninstaller 2.0.2 (HKLM\...\{A28DBDA2-3CC7-4ADC-8BFE-66D7743C6C97}_is1) (Version: 2.0.2 - VS Revo Group, Ltd.)
SafeZone Stable 3.55.2393.590 (HKLM-x32\...\SafeZone 3.55.2393.590) (Version: 3.55.2393.590 - Avast Software) Hidden
Scan (HKLM-x32\...\{0F367CA3-3B2F-43F9-A44A-25A8EE69E45D}) (Version: 13.0.0.0 - Hewlett-Packard) Hidden
ScreenManager Pro for LCD (DDC/CI) (HKLM-x32\...\{DAB265AD-27B2-4651-B8D8-F4F3A8ECC705}) (Version: 2.4.0 - EIZO Corporation)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 13.0 - HP)
Skype™ 7.33 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.33.105 - Skype Technologies S.A.)
SmartWebPrinting (HKLM-x32\...\{DC635845-46D3-404B-BCB1-FC4A91091AFA}) (Version: 130.0.457.000 - Hewlett-Packard) Hidden
SolutionCenter (HKLM-x32\...\{4A70EF07-7F88-4434-BB61-D1DE8AE93DD4}) (Version: 130.0.373.000 - Hewlett-Packard) Hidden
Status (HKLM-x32\...\{0EF5BEA9-B9D3-46d7-8958-FB69A0BAEACC}) (Version: 130.0.469.000 - Hewlett-Packard) Hidden
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1186 - SUPERAntiSpyware.com)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.19.0 - Synaptics Incorporated)
SyncUP (HKLM-x32\...\{40F06490-8C14-43AA-99D3-EEEFDBAC3CFC}) (Version: 1.12.12400.17.102 - Nero AG) Hidden
SyncUP (HKLM-x32\...\{D92C9CCE-E5F0-4125-977A-0590F3225B74}) (Version: 10.2.16500 - Nero AG)
Toolbox (HKLM-x32\...\{6BBA26E9-AB03-4FE7-831A-3535584CA002}) (Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{1EC71BFB-01A3-4239-B6AF-B1AE656B15C0}) (Version: 130.0.422.000 - Hewlett-Packard) Hidden
UnloadSupport (HKLM-x32\...\{4E7C28C7-D5DA-4E9F-A1CA-60490B54AE35}) (Version: 11.0.0 - Hewlett-Packard) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.4 - VideoLAN)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WebReg (HKLM-x32\...\{43CDF946-F5D9-4292-B006-BA0D92013021}) (Version: 130.0.132.017 - Hewlett-Packard) Hidden
WIDCOMM Bluetooth Software (HKLM\...\{436E0B79-2CFB-4E5F-9380-E17C1B25D0C5}) (Version: 6.3.0.7600 - Broadcom Corporation)
WinDirStat 1.1.2 (HKCU\...\WinDirStat) (Version:  - )
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Zinio Reader 4 (HKLM-x32\...\{7FB00B6B-6843-97EC-EED6-78BD6D35370A}) (Version: 4.2.4164 - Zinio LLC) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4) (Version: 4.2.4164 - Zinio LLC)
 
========================= Memory info: ===================================
Percentage of memory in use: 75%
Total physical RAM: 4004.27 MB
Available physical RAM: 995.23 MB
Total Virtual: 8006.73 MB
Available Virtual: 4020.24 MB
 
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:446.13 GB) (Free:308.87 GB) NTFS
 
========================= Users: ========================================
User accounts for \\L-pc
 
Administrator            G              Guest                    
l                  


http://speccy.piriform.com/results/FKVokVEgLaednaMLqogr8UD


Edited by hamluis, 22 March 2017 - 06:13 AM.
Merged posts - Hamluis.


#4 hamluis

hamluis

    Moderator


  • Moderator
  • 56,266 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:03:16 PM

Posted 22 March 2017 - 08:22 AM

I see no evidence of anything interfering with Internet connectivity, either sporadically or on a scheduled/timed basis.

 

If I were looking for a likely source of your problem...I would look at your torrent install...and, possibly Glary Utilities.  Again, possbly your install of AVG Driver Updater.

 

FWIW:  There is no need ever for a program to update drivers, especially if the system is an OEM system such as yours.

 

You reflect an input/output error on your hard drive.  These can be caused by loose cabling to/from the hard drive.  I would remove the cables and then reattach same.

 

Your content index/catalog errors can be overcome by Corrupt Index Fix, Aura - http://www.bleepingcomputer.com/forums/t/565239/dell-laptop-running-slowly/page-2#entry3620243 .

 

Louis



#5 Horace2014

Horace2014
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:04:16 PM

Posted 22 March 2017 - 11:00 AM

Thanks for the response.

 

I will run the corrupt index fix tonight.

 

The issue with having to trouble shoot my internet connection only started after I installed IObit.  The issue just happened again. Ran the "trouble shoot problems and got this again.

 

"The connection between your access point, router or cable modem and the internet is broken ------ Detected

 

"The default gateway is not available"   ---------------------  fixed

 

I checked all the cables as well.. Appreciate your help!



#6 hamluis

hamluis

    Moderator


  • Moderator
  • 56,266 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:03:16 PM

Posted 22 March 2017 - 11:18 AM

I don;t do wireless anything...in a comparable situation with wired connection...I would uninstall the driver, reinstall it.  If that failed to bring peace of mind, I would check router, then the modem.  Finally, I would just set the connection up anew.

 

Louis



#7 Horace2014

Horace2014
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:04:16 PM

Posted 22 March 2017 - 11:33 AM

apologize in advance but I want to make sure I am doing what you suggested.

which driver would you uninstall and then reinstall?

 

And as far as setting a new connection - how do you go about that and what should it look like when its done?

 

Fyi -No issues with my other laptops, pc's running on this network



#8 hamluis

hamluis

    Moderator


  • Moderator
  • 56,266 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:03:16 PM

Posted 22 March 2017 - 12:31 PM

You are using a wireless connection...go to Device Manager and uninstall the driver for the wireless LAN.

 

Google Is Your Friend

 

Louis



#9 Horace2014

Horace2014
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:04:16 PM

Posted 22 March 2017 - 03:29 PM

If i knew what I was looking for I would have googled yesterday,

 

Is there someone on this site that can help me?

I had other questions that you chose not to answer and pushed me to "google is my friend". I thought this was a site where I could get assistance?

 

you obviously don't know the answer as you said yourself you don't do wireless. Is there someone else who "does" wireless that can assist me?






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users