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Pop ups and other glitchy behavior


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#1 enfant terrible

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Posted 21 March 2017 - 02:55 PM

I am experiencing pop ups. I also have glitchy behavior in gmail; often when I click on something there it does not respond and I have to reload the page to get anywhere. Malwarebytes shows nothing wrong, and I've tried to run Avast, but it won't run--I just get a message that says "running your full virus scan now" but it's stuck at 1% and the little circle thingie just keeps going around and around. I suspect I'm infected with some sort of malware that has disabled it. TIA for any help anyone can give. 



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#2 enfant terrible

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Posted 21 March 2017 - 03:47 PM

I just got avast to work and did a full scan. Nothing revealed there, either. 



#3 Avast_Team

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Posted 21 March 2017 - 04:30 PM

Hm, are these popups coming from the browser? Or on your desktop?

 

If you've installed Avast Free (or a paid version) I'd recommend making certain that Web Shield is turned on, and also check for malicious/fishy browser extensions. Make sure that the "Avast self-defense module" is enabled so programs can't disable it without warning.

 

I'd also run a cleanup tool -- we have Avast Cleanup and there are also other tools available, your choice! Any of them will scan for "junk" that might be making the situation worse, e.g. tracking cookies and such.

 

Finally, I'd also recommend disconnecting the computer from the Internet and running a boot time scan. It's possible whatever adware is there is re-populating itself.






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