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Cursor moving to bottom left and clicking Start menu, requesting help


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#1 SofieMiller

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Posted 20 March 2017 - 08:45 PM

Toshiba DX1215-D2101 Windows 10 Home 10.0.14393
 
have what appears to be a virus that frequently and repeatedly moves the mouse to the lower left of the screen and clicks on the Windows Start Menu.  It sometimes starts one of the news or movie applications on the windows start popup menu.  Have tried completely reloading windows (allowing it to remove all my files and programs), removed batteries from mouse and keyboard to make sure it was not a defect or short in those, tried some things I saw online with regard to unchecking mouse precision option, and virus protection software does not seem to detect it.  My reading online seems to indicate the virus may be on the master boot, but I sure would appreciate some help getting rid of this off my computer...it makes it very difficult to get anything done, as when you are trying to type in an application, the mouse moves again and then you are typing in the WIndows Start Search field.  Sophie


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#2 boopme

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Posted 09 June 2017 - 10:19 AM

In a case like this, possible MBR infection we need to repost this issue with an FRST log from this guide. Start at step 6.

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
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#3 SofieMiller

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Posted 13 June 2017 - 07:30 PM

Hi - I appreciate the suggestion.  Had originally posted to the Virus/Malware forum and had posted my FRST and ADDITION.txt.  Satchfan had taken a look and though the machine was clean and seemed to be a windows issue.  I have tried many things, including reloading windows, starting in "safe" mode, reloading drivers, changing to a usb wired mouse, turning off my keyboard, and the same behavior is still there and making the machine really unusable.  It is constantly putting the cursor location into the lower left "type here to search" line like when you hit the "windows start" key.  Then it sometimes randomly opens windows from the start menu.  Nothing I have done has helped thus far.  After reloading all the drivers, they suggested loading a live distro of Linu to see if that would further isolate the issue....sort of tearing my hair out on this one.  Thinking of just abandoning the desktop unfortunately.  Sophie






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