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bsod irql_not_less_or_equal HELP PLEASE


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#1 Am00702

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Posted 20 March 2017 - 11:04 AM

bsod always appeears with irql_not_less_or_equal message 

 

 
windows mesage
 
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.256.4
  Locale ID: 1033
 
Additional information about the problem:
  BCCode: a
  BCP1: 00000016
  BCP2: 00000002
  BCP3: 00000000
  BCP4: 83C6DDD6
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1
 


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#2 bwv848

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Posted 20 March 2017 - 11:06 AM

Greetings, Am00702, and :welcome: to BleepingComputer's Windows Crashes, BSOD, and Hangs Help and Support forum! :hello:

Please follow these BSOD posting instructions and attach the requested files in your next reply.

Thank you.

Regards,
bwv848

Useful information!
Please only use the ZIP compression format, do not use 7z, RAR, etc.!!!


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BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#3 Am00702

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Posted 20 March 2017 - 11:22 AM

here is the file 

Attached Files



#4 bwv848

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Posted 20 March 2017 - 11:36 AM

Hi, Am00702, :)

Try uninstalling Avast, as it was referenced in the raw stack of your dumps:

b3653cc4  8a750dc6*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
 aswSP+0x13dc6
1: kd> lmvm aswSP
start    end        module name
89f06000 89f8d000   aswSP      (deferred)             
    Image path: \SystemRoot\system32\drivers\aswSP.sys
    Image name: aswSP.sys
    Timestamp:        Thu Mar 09 08:46:14 2017 (58C15CA6)
    CheckSum:         0007EBB9
    ImageSize:        00087000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It may not be the culprit, but it's highly suspicious. Be sure to run Avast's cleaning tool to fully uninstall it, and temporarily replace your antivirus with Microsoft Security Essentials.
 

Regards,

bwv848


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#5 Am00702

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Posted 20 March 2017 - 11:58 AM

thanks Bleepin' Owl

I am not sue if it is working but i will check within the next 30 min

THANKS

THANKS
THANKS

PS how you knew it was avast

 



#6 Am00702

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Posted 20 March 2017 - 12:05 PM

PC works Great ,Thanks 

PROBLEM SOLVED!!

Thanks Bleepin' Owl for fast reply

Thanks Bleepin' Owl for your time

Thanks Bleepin' Owl for your effort

Thanks Bleepin' Owl for all users u have helped



#7 bwv848

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Posted 20 March 2017 - 12:49 PM

Awesome! You're welcome. :)

In order to debug BSODs, we need to use WinDbg, a free, multi-purpose debugger from Microsoft. I then used a few commands and noticed an Avast driver was referenced in all the dumps, making me highly suspicious. Avast has been a little bit unstable ever since the new version came out a few weeks ago.

 

Regards,

bwv848


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#8 bwv848

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Posted 20 March 2017 - 01:11 PM

Hi again, Am00702,

Feel free to re-install Avast and uninstall Microsoft Security Essentials. Apparently, there was a bug in Avast's virus definitions, which has been fixed.

Let me know how everything goes.

Regards,
bwv848


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#9 Am00702

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Posted 21 March 2017 - 08:37 AM

Everything is going well and I haven't experienced any bsod anymore. thanks, you saved me as exams where next week and I needed the computer

#10 bwv848

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Posted 21 March 2017 - 08:40 AM

I'm glad to heart that, Am00702! :)

Regards,
bwv848


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