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random websites pop- ups in google chrome.. I dunno.. Help!!


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6 replies to this topic

#1 kimminseong11

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Posted 20 March 2017 - 08:30 AM

(I am not a very good speaker and I don't really how to say properly but I will try)
 
So.. I did a mistake... I went to a website that I don't know. My friend told me about this website (A porn website, I did not knew until I went into that website). Then after that, random websites show up. Every time I click something pops up into a new tab... and most annoyingly ads in websites. I mean the ads are photos of women.. you know, virus (maybe its virus not sure). I know it was my fault. Now I want to get rid of them and make things back to normal. I don't know much about computers and others... Please help :(

Edited by Al1000, 20 March 2017 - 09:58 AM.
moved from Windows 8 and Windows 8.1


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#2 dc3

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Posted 20 March 2017 - 12:22 PM

Please run the following programs and post the logs in your topic.  Do not wrap the logs in code and do not use a host website to post these.
 
Please run Malwarebytes AntiMalware

Please download Malwarebytes Anti-Malware 2.2.

1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.

2)  Malwarebytes will automatically open.  You will see an image like the one below, click on Update Now.  

mbam1_zps98e7fba9.png

3)  Click on Settings, you will see a image like the one below.

malware%20settings_zpsixkea5sd.png

When Settings opens click on Detection and Protection, then under Non-Malware Protection, click on the down arrow for PUP (Potentially Unwanted Programs) detections and select Treat detections as malware.  Under Detection Options place a check in the box for Scan for rootkits

4)  Click on Scan (next to Settings), then click on Scan Now.  The scan will automatically run now.

5)  When the scan is complete the results will be displayed.  Click on Delete All.

malwarenew_zps34b58fdc.png

6)  Please post the Malwarebytes log.

To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the entire log in your topic.
 
 
Please run AdwCleaner

Please download AdwCleaner and install it.

When AdwCleaner opens you will see an image like the one below.

adwcleaner11_zps48314883.png

Click on Scan to start the scan.

Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.

If there are no malicious programs are found you will receive the following message.

adwcleaner%20111_zpsiduqrrrp.png  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.


Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to allow this to run
till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need
to download the Eset Smartinstaller.***

ESET Online Scanner

  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that
    here
    .
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats ([color=redonly available if ESET Online Scanner found something
  • ).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

Edited by dc3, 20 March 2017 - 12:22 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 kimminseong11

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Posted 22 March 2017 - 02:02 AM

Sorry for the late reply,

 

By the way Thank you very much for helping me! I have followed the steps until Step 5 and did not continue from that. Because when I click the link that should be sending me to a site on where I can download the mbam-check.exe , Then a new tab pop up saying "Page not Found" (https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/_check). Am I the only one who is getting this error or must I have to refresh the page or do something about it? Since it says that the page don't exist... :/. (I didn't try to figure out on how to fix  this on my own.. because.. I might mess up the whole process)

 

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 PAGE NOT FOUND!

Unfortunately the page that you requested does not exist. Don't worry, though, we have some great suggestions to help you on your way! Based on the keywords found in the URL that you attempted to visit, we have suggested similar content and articles below.

SUGGESTED FORUM DISCUSSIONS: SUGGESTED TUTORIALS: SUGGESTED VIRUS REMOVAL GUIDES:

Edited by kimminseong11, 22 March 2017 - 02:08 AM.


#4 dc3

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Posted 22 March 2017 - 09:28 AM

The Malwarebytes download link takes you right here to Bleeping Computer.  If you are using the computer with the problems to post in your topic you should be able to do the download.  From what I'm seeing you need to do the ADWCleaner first.  It looks like you have a redirect bug, ADWCleaner can remove some of the bug, hopefully enough that you will be able to download the other tools.

 

The ADWClear download I provided the link for is here at Bleeping Computer. If you have access to another computer you can download this program on it, then move the "Application" to a flash drive and use this to install the program on the affected computer.  Once you download the program the file will appear like the image below. 

 

downloads_zps5cj42idr.png

 

You will notice that the download contains the Application, this is what is needed to install the program.

 

Insert a flash drive in the computer the download is on, then right click on the download and select Send to.  In the menu that opens you will see the choice for your flash drive, click on this and the download will be moved to that drive.  You can then install and run the program.  Follow the instruction in my previous post to install and run the program.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 kimminseong11

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Posted 30 March 2017 - 06:21 AM

Okay, I'm back so...I downloaded the ADWCleaner, Yes I did all the cleaning process and all those.. things.

 

And here is the log (The log for ADWCleaner)

 

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

# AdwCleaner v6.045 - Logfile created 30/03/2017 at 04:13:19
# Updated on 28/03/2017 by Malwarebytes
# Database : 2017-03-29.1 [Server]
# Operating System : Windows 8.1 Pro  (X64)
# Username : Kim  Minseong - AMD
# Running from : C:\Users\Kim  Minseong\Downloads\AdwCleaner (1).exe
# Mode: Clean
 
 
 
***** [ Services ] *****
 
 
 
***** [ Folders ] *****
 
[-] Folder deleted: C:\Program Files\Reimage
[#] Folder deleted on reboot: C:\Program Files\reimage
 
 
***** [ Files ] *****
 
[-] File deleted: C:\Users\Kim  Minseong\Downloads\ReimageRepair.exe
[-] File deleted: C:\Users\KIMMIN~1\AppData\Local\Temp\ReimagePackage.exe
 
 
***** [ DLL ] *****
 
 
 
***** [ WMI ] *****
 
 
 
***** [ Shortcuts ] *****
 
 
 
***** [ Scheduled Tasks ] *****
 
 
 
***** [ Registry ] *****
 
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.Protector
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.Protector.1
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.Protector
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.Protector.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib.1
[-] Key deleted: [x64] HKLM\SOFTWARE\Reimage
[-] Key deleted: HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\myluckyads.com
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\myluckyads.com
 
 
***** [ Web browsers ] *****
 
[-] Firefox preferences cleaned: "browser.search.defaultenginename" -  "Yahoo! Powered"
[-] Firefox preferences cleaned: "browser.search.selectedEngine" -  "Yahoo! Powered"
[-] [C:\Users\Kim  Minseong\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: pilplloabdedfmialnfchjomjmpjcoej
 
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C0].txt - [2143 Bytes] - [30/03/2017 04:13:19]
C:\AdwCleaner\AdwCleaner[S0].txt - [2412 Bytes] - [30/03/2017 04:12:38]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [2289 Bytes] ##########
 
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 
By the way, Can I proceed with the other step (ESET Onlinescan)? Or is there something I need to do? I will wait for your reply. Im sorry for the late reply.. as always.. Thank you! :D

Edited by kimminseong11, 30 March 2017 - 06:27 AM.


#6 dc3

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Posted 30 March 2017 - 08:25 AM

Please do not send me PMs regarding your topic.  Every time you post in this topic I receive a email notice making me aware of you recent activities.  I will not address a topic via email.

 

Did ADWCleaner resolve any of your issues?

 

Please finish running the requested scans and post their logs in your topic.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 kimminseong11

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Posted 17 April 2017 - 06:42 AM

Sorry for doing that.. I don't know what I was doing... :/. But Now there are no problems, I did the process until the end and I think it is okay now. Thank you really again for the help dc3! :D 

 

 

by the way.. sorry for the late reply.. :/


Edited by kimminseong11, 17 April 2017 - 06:43 AM.





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