Hello Mr. M.
In reply to your requests here are my answers and ... questions:
Please consider the following points during this process:
- Please backup important files before proceeding with my instructions. Malware removal can be unpredictable at times.
Question: Is your recommendation for a “backup of important files” pertaining to personal data or also system data?
Due to your words I'd like to have a look at all logs.
==== Step I ====
You have said that you ran Malwarebytes. I need this log. So - please open MBAM and try following these instructions:
MB 21.03.2017.txt 21.03.2017 20:20
==== Step II ====
Please take a look at this folder: C:\AdwCleaner\ and post all logs you see there. Thank you.
AdwCleaner[S0].txt 12.03.2017 21:28
AdwCleaner[C0].txt 12.03.2017 21:36
AdwCleaner[S1].txt 21.03.2017 08:50
==== Step III ====
Have you run other tools than MBAM and Adwarecleaner? If so, what tools and do you have to logs?
I’ve also run some additional tools as follows below. Please note that some of them provided text-based logs, but others produced only image-based reports (tab- or list-based windows) that I’ve captured and are available to you if necessary. Also some logs are “cross-pointing” to some of the other tools I’ve used.
Zemana AntiMalware (Portable) – text-based and image captures
2017.03.11-18.48.00-i0-t92-d19.txt 21.03.2017 20:44
HitmanPro – text-based
Spy Hunter 4 – image captures
Emsisoft Anti-Malware – text-based
scan_170319-222254.txt 19.03.2017 22:23
Paretologic PC Health Advisor – image captures
2017-03-18 11:28 - 2017-03-18 12:16 - 00000000 ____D C:\Users\Razvi\Downloads\Rogue.One.2016.1080p.BluRay.x264-SPARKS[rarbg]2017-03-18 11:25 - 2017-03-18 11:25 - 00101769 _____ C:\Users\Razvi\Downloads\Rogue.One.2016.1080p.BluRay.x264-SPARKS-[rarbg.to].torrent2017-03-17 22:05 - 2017-03-17 22:05 - 01489266 _____ C:\Users\Razvi\Downloads\stone-cold-gangplank-v1-by-pentaking.zip2017-03-17 21:45 - 2017-03-17 21:45 - 38514538 _____ C:\Users\Razvi\Downloads\mega-charizard-x-galio.zip2017-03-17 21:06 - 2017-03-17 21:06 - 04981584 _____ C:\Users\Razvi\Downloads\wukong-as-infernape-2-0-v2-by-mrbrokoli-zigizag.zip2017-03-17 20:07 - 2017-03-17 20:07 - 28990000 _____ C:\Users\Razvi\Downloads\dj-zed-v1-by-ckyel-timewe.zip2017-03-17 19:58 - 2017-03-17 19:58 - 00375354 _____ C:\Users\Razvi\Downloads\tom-tom-jerry-rengar-v1-by-pentaking.zip2017-02-19 13:39 - 2016-12-09 19:22 - 00000000 ____D C:\Windows\AutoKMS
If you are asking about the downloads previous to the last one I will say they are my nephew’s downloads: movies and/or (skin) games.
The last one is strange to me too: I can provide info about the C:\Windows\AutoKMS folder and its content.
Additional info: Windows 10 was installed on 9.12.2016.
ckfiles.txt 21.03.2017 20:24
MGADiag (Windows Vista/7)
Please note that I have not been able to generate log files with MGADiag.exe. When run it with adnimistrator privileges it issued the message:
“Failed to create files, hr=0x80070002. Please contact support”
Instead I’ve captured images for all the tabs in the tool window which are available.