HELP! http://click.adservinganalytics.com/redirect.php?ID=1363348535

PLEASE HELP.  I am computer literate, but no expert.  My partner must have clicked on SOMETHING and now http://click.adservinganalytics.com/redirect.php?ID=1363348535 randomly hijacks Internet Explorer, regularly and often.  Random pop-ups drive me through the ROOF and google has been literally of no use.

 

SOMEBODY SAVE ME!  I have Windows 10 Home on this machine.

 

 

Moved from Windows 10 to Am I Infected

NickAu

Edited by NickAu, 19 March 2017 - 07:43 PM.
Mod Edit

Hello riswett, run these next and see how it is.
 
MiniToolBox

• Please download MiniToolBox, save it to your desktop and run it.
• Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
• Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

AdwCleaner

• Please download AdwCleaner by Xplode and save to your Desktop.
• Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Copy and paste the contents of that logfile in your next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Junkware Removal Tool

• Please download Junkware Removal Tool to your desktop.
• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

ESET Online Scanner

• Click here to download the installer for ESET Online Scanner and save it to your Desktop.
• Disable all your antivirus and antimalware software - see how to do that here.
• Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
• Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
• Select Enable detection of potentially unwanted applications.
• Click Advanced Settings, then place a checkmark in the following:
  • Remove found threats
  • Scan archives
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
• Click Start to begin scanning.
• ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
• When the scan is done, click List threats (only available if ESET Online Scanner found something).
• Click Export, then save the file to your desktop.
• Click Back, then Finish to exit ESET Online Scanner.

Mini toolbox result: (working on the rest of your instructions now)
 

Good , do the rest.

Adw Cleaner logfile:
 

Edited by rlswett, 20 March 2017 - 12:39 PM.

After ESET remove what ADWcleaner found


Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
• The tool will start to update the database if one is required.
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Logfile button.
• A window will open which lists the logs of your scans.
• Click on the Scan tab.
• Double-click the most recent scan which will be at the top of the list....the log will appear.
• Review the results...see note below
• After reviewing the log, click on the Clean button.
• Press OK when asked to close all programs and follow the onscreen prompts.
• Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
• After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
• To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
• Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
• A copy of all logfiles are saved to C:\AdwCleaner.
• -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.

Did you run ESET and how are things?

C:\Users\Dave\AppData\Local\Temp\CSM2232.tmp Win32/Adware.Mongoose application cleaned by deleting

All have been completed, but the problem is not gone.  Internet Explorer still pops up automatically with that damn adservinganalytics redirect.  HOW is this crap legal?

Ok, try ..Disable Toolbars and Extensions Add-ons

I don't see any suspicious. Here is the list that came up.  Do any appear like they shouldn't be there to you?

 

Try disabling one at a time and see if the redirect stops. If not we'll get a deeper look at the system.

First of all, thanks SO MUCH for all the time you've spent walking me through this.  Unfortunately disabling the entire list one at a time and waiting didn't work.  The redirect ALWAYS popped up.

 

I'm using google chrome to talk to you now.  Do you think it's prudent to uninstall internet explorer?  And if so, why did Windows 10 make it SO counter intuitive to find control panel and do to so? I feel like I've lost my mind.