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Windows 7 is PAINFULLY slow


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#1 alwazegr8

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Posted 19 March 2017 - 04:34 PM

I have 2 Toshiba laptops (from 2014 or so) that I use when I travel for business.  They are running Windows 7 - 32-bit. There is nothing on them but McAfee and MS Office.  All the work I do, I save to a thumb drive.

 

I got one of them up and going by installing Windows Updates (system said they had never been installed before - not true).  It took 2 days to finally get them all installed - kept crashing and burning.

 

But the second one is not responding to my "help".  Windows Updates are current.  McAfee is up-to-date.

 

Lest I forget, my kids were using these laptops - "JUST to watch YouTube" - ahem.

 

Suggestions?  

 

I'm afraid to install any malware removal software for fear that they too contain malware.

 

Thanks!


Edited by hamluis, 20 March 2017 - 07:20 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Chris Cosgrove

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Posted 19 March 2017 - 05:39 PM

"Ahem" indeed !

 

I strongly suggest that you download Malwarebytes - a free download from BC - install it and run it on both computers.

 

https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

 

It is sufficient to install the free version. When you run it it will say a scan has never been run. Update the database then let it scan. If it finds anything it will produce a list of what it found and ask you what you want to do with it. Normally quarrantine is sufficient but you can also delete.

 

If malwarebytes finds anything that it cannot fix itself then start a topic in the 'Am I infected?' section of BC and please then put a post here saying that you have done so. I will then close this thread to avoid confusion.

 

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#3 alwazegr8

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Posted 20 March 2017 - 12:54 PM

I LOVE SCOTLAND!   Been there twice and drove all over!
 
Anyway, No threats found.
 
Any other suggestions/ideas?
 
Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 3/20/17
Scan Time: 1:43 PM
Logfile: 
Administrator: Yes
 
-Software Information-
Version: 3.0.6.1469
Components Version: 1.0.75
Update Package Version: 1.0.1549
License: Trial
 
-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: MLHK-PC\MLHK
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 347715
Time Elapsed: 6 min, 2 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 0
(No malicious items detected)
 
Registry Value: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 0
(No malicious items detected)
 
File: 0
(No malicious items detected)
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)


#4 quietman7

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Posted 20 March 2017 - 09:08 PM

Slowness, freezing, booting, and performance issues as you describe are not uncommon, especially with older computers. There are various reasons for this - i.e. disk fragmentation, disk errors, corrupt system files, too many startup programs, unnecessary services running, not enough RAM, dirty hardware components, etc. As you use your system it becomes filled with more files/programs and has a natural tendency to slow down and behave oddly so cleaning and regular maintenance is essential. If you're not finding evidence of malware infection, the problem could be related to one of these areas.

One of the most common culprits is too many startup programs. Almost all applications you install want to startup when Windows loads. Many of these programs are not needed and disabling them can save resources and improve performance as they are available from the Start Menu > All Programs or an icon on the Desktop if needed. For information on how to identify and disable unnecessary startups, please refer to the section "Check for any unnecessary applications loading when Windows Boots" in this guide:Too many toolbars, BHOs, extensions and add-ons/plug-ins attached your browser can contribute to poor performance, slow loading and other issues. Sometimes they cause browsers to quit unexpectedly or not perform properly especially, if it was poorly designed or was created for an earlier browser version. Incompatible browser extensions and add-ons can also impact system performance and cause compatibility issues such as application hangs (freezing). Further, it is not uncommon for third-party applications to install bundled add-ons into browsers as part of their own installation process. This can can slow down browser start-up and page loading time, clutter the interface with toolbars, and they may fall behind on version compatibility and security updates. Some toolbars and add-ons are even considered PUPs or adware. You can improve performance by disabling or removing those which are unnecessary or you do not recognize. Please refer to the section "For general browser issues" in the same Slow Computer/Browser? Check here first... topic.
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#5 jpau00

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Posted 20 March 2017 - 09:27 PM

Also, McAffee is a pretty bloated antivirus software. It can hurt your performance, especially with an older machine. There are leaner ones out there that are just as good like Eset and Kapersky. Uninstalling McAffee is hard. You'll need to go to their website to get an "product removal tool".



#6 quietman7

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Posted 20 March 2017 - 10:14 PM

Yes...although McAfee (now owned by Intel Security) is as good as any other well known anti-virus program, it requires numerous services and running processes that consume a lot of system resources and often results in complaints of high CPU usage. Anti-virus software components insert themselves deep into the operating systems core install kernel mode drivers and resource heavy processes that load at boot-up. Installation also results in the creation of numerous files, folders, and registry entries in various locations making it more difficult to remove. IMO, McAfee is better utilized in an Enterprise system environment protecting many client computers.
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