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Lappy really slow .............. when it finally boots up!!


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#1 Slime58

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Posted 19 March 2017 - 11:15 AM

Hi all.

I have an Acer Aspire 6930Z running on Vista Home Premium SP2.

I know it's old, but has been running reasonably well up until a few days ago.

The slowness has not been a gradual thing ................ it just started happening a few days ago.

It'll quite often just freeze for several minutes before continuing.

It now takes far, far longer to boot up and today I had a black screen with a moveable cursor for over an hour before it finally decided to boot up, although it boots into 'Safe Mode' quite quickly.

I'm sure it's not an infection and I'm fully Windows updated.

Finally, sometimes it won't shut down properly.

When shutting down the programs will close and the screen will go black, but the power button remains illuminated.

It's like this for a few mins before going to a BSOD for about 30 seconds, after which it reboots.

 

The Blue Screen basically says that a problem had been detected and windows has been shut down to prevent damage to my computer.

It also says DRIVER_POWER_STATE_FAILURE.

Further down it has the following,

 

Technical information;

 

STOP: 0x0000009F (0x00000003, 0x85524B70, 0x890A2020, 0x88CF0008)

 

Collecting data for crash dump.......

Initializing disk for crash dump........

Beginning dump of physical memory.......

Dumping physical memory to disk :   35

 

Obviously the 35 is a percentage and when 100 was reached my machine rebooted to my desktop.

Then it can be shut down without any issues!

 

 

Sorry for the information overload, I'm just assuming the more info you have the better are the chances of finding the source of the problem.

 

Thanks in advance,

 

Slime58.

 



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#2 bwv848

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Posted 19 March 2017 - 04:17 PM

Greetings, Slime58,

Please follow these BSOD posting instructions and attach the requested files in your next reply.

Thanks.

Useful information!
Please only use the .ZIP compression format, do not use .7z, .rar, etc.!!!


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#3 Slime58

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Posted 19 March 2017 - 05:39 PM

Hi Bleepin' Owl

Thanks for picking this one up.

I'm no expert so you may have to be patient with me from time to time!

 

This is the Perfmon info you wanted;

 

Attached File  Perfmon.zip.zip   138.35KB   1 downloads

 

Unfortunately I'm unable to attach the SysnativeFileCollectionApp.zip file becuase it's too big, apparently!

It's size is 2,309KB when compressed ................what can I do about that?

 

Many thanks,

 

Slime58.



#4 bwv848

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Posted 19 March 2017 - 05:46 PM

Hi, Slime58,

 

You can upload the ZIP file to OneDrive, Google Drive, etc., (but NOT MediaFire) and share the URL with me. :)

 

Regards,

bwv848


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#5 Slime58

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Posted 19 March 2017 - 06:04 PM

Hey, I've never used OneDrive or Google Drive before ........................ I hope this is correct!

 

https://onedrive.live.com/?id=root&cid=FF052AF9A8748FC5

 

Let me know if not.

 

Thanks again,

 

Slime58



#6 Slime58

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Posted 19 March 2017 - 06:12 PM

Oh, and here are my answers to ITEM #5.

 

It's Vista 32 bit that came pre-installed on my machine in 2009.

It has an Intel Pentium Dual CPU T3400 @ 2.16GHz with 3GB of RAM.

It has an in-built video card. Mobile Intel 4 Series Express Chipset Family.

All this is inside an Acer Aspire 6930Z.

 

I'm now carrying out the instructions at Iten #6.

 

Slime58



#7 bwv848

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Posted 19 March 2017 - 08:24 PM

Hi, Slime58,

Unfortunately, the shared folder is empty. Would you please try again?

Regards,
bwv848


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#8 Slime58

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Posted 20 March 2017 - 05:11 AM

Sorry Bleepin' Owl

Try this

 

https://1drv.ms/b/s!AsWPdKj5KgX_ZlAoW06-1nr04zw

 

 

Thanks again,

 

Slime58



#9 bwv848

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Posted 20 March 2017 - 09:49 AM

Hi, Slime58,

Unfortunately that still doesn't work — you've shared a OneDrive Welcome document. :) If you have a Google Account, you can also try Google Drive. There's a little tutorial here — make sure to share it publicly.

Regards,
bwv848


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#10 Slime58

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Posted 20 March 2017 - 10:13 AM

Hi, Slime58,

Unfortunately that still doesn't work — you've shared a OneDrive Welcome document. :) If you have a Google Account, you can also try Google Drive. There's a little tutorial here — make sure to share it publicly.

Regards,
bwv848

 

Hi mate

I did warn you!

 

I'll have another go if I can.

It took over two hours and several attempts to get the thing to boot this morning after I'd run verifier /query in the CMD box.

After a few aborts I ran the verifier /reset instruction and had a multitude of issues, including a few BSOD's.

The machine has finally booted but I'm unable to run anything.
I've tried opening Thunderbird, Firefox, System Restore, Solitaire, Paint and more, all to no avail.

Each time I try to open a programme I get an error message saying 'The Parameter is Incorrect' ........................ and I don't know what to do!

I'm bald, which is good, because if I had hair I'd have pulled it all out by now!

Obviously I'm sending this from another machine.

I'm going to see whether I can open any programmes if I reboot into 'Safe Mode with Networking' ............... but I'm not feeling too confident.

It all started going breally bad when I started investigating 'Driver Verifier'.

I really don't know what I've done!!

 

Meanwhile I'll have a go at Google Drive!

 

Cheers,

 

Slime58



#11 bwv848

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Posted 20 March 2017 - 10:21 AM

Hi, Slime58,

This sounds like a hardware issue. Please run these Memory Diagnostics for at least eight passes, followed by these bootable hard-drive diagnostics. When running SeaTools for DOS, be sure to run the Long Generic test. :thumbup2:

Regards,
bwv848


Edited by bwv848, 20 March 2017 - 10:21 AM.

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#12 Slime58

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Posted 20 March 2017 - 11:13 AM

Is this any better?

 

https://drive.google.com/file/d/0B1lVlW6cxMmAa09RR0NVek55eEk/view?usp=sharing

 

Slime58



#13 bwv848

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Posted 20 March 2017 - 11:28 AM

Hi, Slime58,

Yes, I managed to download the file this time. :thumbup2: All you BSODs are STOP 0x0000009F: DRIVER_POWER_STATE_FAILUREs (at least your recent dumps). The latest dumps mainly blame two drivers:

*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : igdkmd32.sys
0: kd> !irp 81768700
Irp is active with 4 stacks 3 is current (= 0x817687b8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 89556020 00000000 82c3f2d2-b5da4eb8 Success Error Cancel pending
           \Driver\igfx    nt!PopRequestCompletion
            Args: 00014400 00000001 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-b5da4eb8    

            Args: 00000000 00000000 00000000 00000000
*** WARNING: Unable to verify timestamp for RTKVHDA.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHDA.sys
Probably caused by : RTKVHDA.sys
0: kd> !irp b34e2b58
Irp is active with 3 stacks 2 is current (= 0xb34e2bec)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 893f6340 00000000 82c4f2d2-b350d2f0 Success Error Cancel pending
           \Driver\IntcAzAudAddService    nt!PopRequestCompletion
            Args: 00014400 00000001 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-b350d2f0    

            Args: 00000000 00000000 00000000 00000000
The first driver is your graphics driver. Reinstall it — **DOWNLOAD LINK**
The second driver is your audio driver. Reinstall please — **DOWNLOAD LINK**

Let me know how everything goes.

Regards,
bwv848

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#14 Slime58

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Posted 20 March 2017 - 12:41 PM

 

Hi, Slime58,

Yes, I managed to download the file this time. :thumbup2: All you BSODs are STOP 0x0000009F: DRIVER_POWER_STATE_FAILUREs (at least your recent dumps). The latest dumps mainly blame two drivers:

The first driver is your graphics driver. Reinstall it — **DOWNLOAD LINK**
The second driver is your audio driver. Reinstall please — **DOWNLOAD LINK**

Let me know how everything goes.

Regards,
bwv848

 

 

Hi

I still have to use Safe Mode with Networking and now I have no sounds!

I'll try downloading the audio driver again & report back.

 

Slime58



#15 Slime58

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Posted 20 March 2017 - 01:39 PM

Hi Bleepin' Owl

I've just re-applied the audio driver and I'm now running in Normal Mode with sounds!!

My worry is that it takes so long to boot that I'm not going to shut it down again!!

Would you still like me to do the Memory & Hard Drive test you mentioned in Post #11?

Is there anything else I can be doing for you at this point?

 

Yours,

 

Slime58






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