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HP pavilion e9280t BIOHD-9 error


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10 replies to this topic

#1 Psychologique21

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Posted 19 March 2017 - 03:27 AM

Hello,

 

My HP Pavillion e9280t has been crashing in normal boot, but will run fine in Safe Mode. Ran diagnostics and received an error code ; BIOHD-9 Error SMART device is close to exceeding threshold. I cannot find an answer for what this error means. Computer is way past warranty and I know there was a class action lawsuit regarding the motherboard for this model but it is also past redemption. Please help.


Edited by Psychologique21, 19 March 2017 - 03:28 AM.


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#2 hamluis

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Posted 19 March 2017 - 04:40 AM

https://www.google.com/search?q=BIOHD-9+Error&ie=utf-8&oe=utf-8

 

Louis



#3 Psychologique21

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Posted 19 March 2017 - 05:35 AM

Thank you Louis,
So how can I troubleshoot to know if it's the faulty motherboard as I suspect because I was having an overheating issue, what can I do? Seems like I was fortunate with this issue since I haven't had any problems for 8 years but I'd still like to have the computer working.

Edited by Psychologique21, 19 March 2017 - 07:50 AM.


#4 hamluis

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Posted 19 March 2017 - 07:53 AM

Before I decided that a new motherboard is the solution...I would do a little more investigating.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#5 Psychologique21

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Posted 19 March 2017 - 08:11 AM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Travis (administrator) on 19-03-2017 at 08:02:55
Running from "C:\Users\Travis\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PCM8N4VW"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: AW020AV-ABA e9280t Manufacturer: HP-Pavilion

Boot Mode: Network
***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:
==================
Error: (03/08/2017 07:19:13 AM) (Source: Application Error) (User: )
Description: Faulting application name: rndlresolversvc.exe, version: 0.0.0.0, time stamp: 0x513718bd
Faulting module name: rndlresolversvc.exe, version: 0.0.0.0, time stamp: 0x513718bd
Exception code: 0xc0000005
Fault offset: 0x00003035
Faulting process id: 0xb34
Faulting application start time: 0xrndlresolversvc.exe0
Faulting application path: rndlresolversvc.exe1
Faulting module path: rndlresolversvc.exe2
Report Id: rndlresolversvc.exe3

 

Error: (03/06/2017 09:33:39 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18538, time stamp: 0x582749db
Faulting module name: MSHTML.dll, version: 11.0.9600.18538, time stamp: 0x58275c38
Exception code: 0xc0000005
Fault offset: 0x006d142e
Faulting process id: 0x1e14
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

 

Error: (03/01/2017 10:24:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: rndlresolversvc.exe, version: 0.0.0.0, time stamp: 0x513718bd
Faulting module name: rndlresolversvc.exe, version: 0.0.0.0, time stamp: 0x513718bd
Exception code: 0xc0000005
Fault offset: 0x00003035
Faulting process id: 0x9d4
Faulting application start time: 0xrndlresolversvc.exe0
Faulting application path: rndlresolversvc.exe1
Faulting module path: rndlresolversvc.exe2
Report Id: rndlresolversvc.exe3

 

Error: (02/28/2017 11:06:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7332

 

Error: (02/28/2017 11:06:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7332

 

Error: (02/28/2017 11:06:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

 

Error: (02/28/2017 03:19:52 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7535

 

Error: (02/28/2017 03:19:52 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7535

 

Error: (02/28/2017 03:19:52 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

 

Error: (02/27/2017 03:23:44 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7909

 

System errors:
=============
Error: (03/19/2017 07:58:43 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068 = The dependency service or group failed to start.

 

Error: (03/19/2017 07:58:43 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068 = The dependency service or group failed to start.

 

Error: (03/19/2017 07:58:43 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068 = The dependency service or group failed to start.

 

Error: (03/19/2017 07:58:43 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068 = The dependency service or group failed to start.

 

Error: (03/19/2017 07:58:43 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068 = The dependency service or group failed to start.

 

Error: (03/19/2017 07:58:43 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068 = The dependency service or group failed to start.

 

Error: (03/19/2017 03:54:35 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068 = The dependency service or group failed to start.

 

Error: (03/19/2017 03:54:35 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068 = The dependency service or group failed to start.

 

Error: (03/19/2017 03:54:35 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068 = The dependency service or group failed to start.

 

Error: (03/19/2017 03:54:35 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068 = The dependency service or group failed to start.

 

Microsoft Office Sessions:
=========================
Error: (04/05/2013 03:24:08 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 3 seconds with 0 seconds of active time.  This session ended with a crash.

 

CodeIntegrity Errors:
===================================
  Date: 2016-12-28 20:05:37.977
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Emsisoft Anti-Malware\a2hooks64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-12-28 13:41:36.425
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Emsisoft Anti-Malware\a2hooks64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-12-26 15:30:36.647
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Emsisoft Anti-Malware\a2hooks64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-12-26 10:39:31.683
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Emsisoft Anti-Malware\a2hooks64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-12-25 21:26:08.825
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Emsisoft Anti-Malware\a2hooks64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-12-25 14:43:59.796
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Emsisoft Anti-Malware\a2hooks64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-12-25 10:26:16.152
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Emsisoft Anti-Malware\a2hooks64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-12-23 19:51:24.647
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Emsisoft Anti-Malware\a2hooks64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-12-23 13:07:08.209
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Emsisoft Anti-Malware\a2hooks64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-12-23 12:47:02.167
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Emsisoft Anti-Malware\a2hooks64.dll because the set of per-page image hashes could not be found on the system.

 

=========================== Installed Programs ============================

µTorrent (HKCU\...\uTorrent) (Version: 3.4.9.42973 - BitTorrent Inc.)
µTorrent (HKLM-x32\...\uTorrent) (Version: 3.2.0 - )

64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
Activate Norton Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 1.1.20.0 - Symantec)
ActiveCheck component for HP Active Support Library (HKLM-x32\...\{254C37AA-6B72-4300-84F6-98A82419187E}) (Version: 3.0.0.1 - Hewlett-Packard) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 23.0.0.257 - Adobe Systems Incorporated)
Adobe Digital Editions 2.0 (HKLM-x32\...\Adobe Digital Editions 2.0) (Version: 2.0 - Adobe Systems Incorporated)
Adobe Download Assistant (HKLM-x32\...\com.adobe.downloadassistant.AdobeDownloadAssistant) (Version: 1.2.6 - Adobe Systems Incorporated)
Adobe Flash Player 24 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 24.0.0.221 - Adobe Systems Incorporated)
Adobe Flash Player 24 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 24.0.0.221 - Adobe Systems Incorporated)
Adobe Flash Player 24 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 24.0.0.221 - Adobe Systems Incorporated)
Adobe Photoshop CS6 (HKLM-x32\...\{74EB3499-8B95-4B5C-96EB-7B342F3FD0C6}) (Version: 13.0 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.19) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.19 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.5.195 - Adobe Systems, Inc.)
Amazon MP3 Downloader 1.0.17 (HKLM-x32\...\Amazon MP3 Downloader) (Version: 1.0.17 - Amazon Services LLC)
Apple Application Support (32-bit) (HKLM-x32\...\{9BA1A894-B42F-4805-BC8C-349C905A3930}) (Version: 5.3.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{7EAC8A42-9FAC-4F6B-AABF-C08C9F2E0F13}) (Version: 5.3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{55BB2110-FB43-49B3-93F4-945A0CFB0A6C}) (Version: 10.0.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{BCE26847-79A9-56FF-908E-C02FAA7705B3}) (Version: 3.0.795.0 - ATI Technologies, Inc.)
Avast Premier (HKLM-x32\...\Avast Antivirus) (Version: 17.2.2288 - AVAST Software)
AVS Audio Converter 7 (HKLM-x32\...\AVS Audio Converter_is1) (Version:  - Online Media Technologies Ltd.)
AVS Update Manager 1.0 (HKLM-x32\...\AVS Update Manager_is1) (Version:  - Online Media Technologies Ltd.)
AVS4YOU Software Navigator 1.4 (HKLM-x32\...\AVS4YOU Software Navigator_is1) (Version:  - Online Media Technologies Ltd.)
Bigasoft Audio Converter 3.6.25.4532 (HKLM-x32\...\{E6333CE4-9DC0-455C-9D43-E011CE33F5FA}_is1) (Version:  - Bigasoft Corporation)

Bome's Mouse Keyboard 2.00 (HKLM-x32\...\Bome's Mouse Keyboard_is1) (Version:  - Bome Software)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
ccc-core-static (HKLM-x32\...\{97D2408A-AC76-4ACA-F047-42180975A250}) (Version: 2010.0930.2237.38732 - ATI) Hidden
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.0) (Version: 5.0.0.0 - Coupons.com Incorporated)
Creative 3DMIDI Player (HKLM-x32\...\3DMIDI) (Version: 1.11 - Creative Technology Limited)
Creative ALchemy (HKLM-x32\...\ALchemy) (Version: 1.43 - Creative Technology Limited)
Creative Audio Control Panel (HKLM-x32\...\AudioCS) (Version: 3.00 - Creative Technology Limited)
Creative Console Launcher (HKLM-x32\...\Console Launcher) (Version: 2.61 - Creative Technology Limited)
Creative Diagnostics (HKLM-x32\...\Diagnostics 4_5) (Version: 5.11 - Creative Technology Limited)
Creative Media Toolbox 6 (HKLM-x32\...\{F1A14CB2-A048-45A6-AFDA-3571296E1D76}) (Version: 6.02 - Creative Technology Limited)
Creative Media Toolbox 6 (Shared Components) (HKLM-x32\...\Uninstaller_B4736000_Creative Media Toolbox 6) (Version: 2.80.12 - Creative Labs)
Creative MediaSource 5 (HKLM-x32\...\{BEEFC4F8-2909-48B3-AFAA-55D3533FDEDD}) (Version: 5.26 - Creative Technology Limited)
Creative Software AutoUpdate (HKLM-x32\...\Creative Software AutoUpdate) (Version: 1.41 - Creative Technology Limited)
Creative Sound Blaster Properties x64 Edition (HKLM-x32\...\Creative Sound Blaster Properties x64 Edition) (Version: 1.03 - Creative Technology Limited)
Creative WaveStudio 7 (HKLM-x32\...\WaveStudio 7) (Version: 7.14 - Creative Technology Limited)
CyberLink DVD Suite Deluxe (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 6.0.3101 - CyberLink Corp.)
D110 (HKLM-x32\...\{55C4B9E9-39C8-4BD6-9BCF-41BE40393A5F}) (Version: 140.0.142.000 - Hewlett-Packard) Hidden
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 140.0.77.000 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{1458BB78-1DC5-4BC0-B9A3-2B644F5A8105}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
DirectX for Managed Code Update (Summer 2004) (HKLM-x32\...\{E9E34215-82EF-4909-BE2F-F581F0DC9062}) (Version: 9.02.2904 - Microsoft) Hidden
Dolby Digital Live Pack (HKLM-x32\...\Dolby Digital Live Pack) (Version: 3.00 - Creative Technology Limited)
DVDFab 7.0.7.0 (08/06/2010) (HKLM-x32\...\DVDFab 7_is1) (Version:  - Fengtao Software Inc.)
Epubor Adobe DRM Removal (HKLM-x32\...\Epubor Adobe DRM Removal) (Version: 2.0.7.5 - Epubor Inc.)
Evoluent Mouse Manager (HKLM\...\{0F8F4447-1F0B-4703-9BD5-53F0274CE856}) (Version: 4.0.0 - Evoluent)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 56.0.2924.87 - Google Inc.)
Google Drive (HKLM-x32\...\{07A12123-B717-496B-B471-48AF6407B433}) (Version: 1.32.4066.7445 - Google, Inc.)
Google Earth Plug-in (HKLM-x32\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.24.15 - Google Inc.) Hidden
GPBaseService2 (HKLM-x32\...\{BB3447F6-9553-4AA9-960E-0DB5310C5779}) (Version: 140.0.211.000 - Hewlett-Packard) Hidden
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.15.281 - SurfRight B.V.)
Homepage Protection (HKLM-x32\...\Homepage Protection) (Version:  - AOL Products)
HP Advisor (HKLM-x32\...\{B53E61D7-7C80-40DF-82D2-CF5390D6D20A}) (Version: 3.2.8946.3086 - Hewlett-Packard)
HP Customer Experience Enhancements (HKLM-x32\...\{5B295588-59C1-4386-9F85-BB4BEDCB0D22}) (Version: 5.7.0.3036 - Hewlett-Packard)
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Easy Backup (HKLM-x32\...\{67431FA8-4B89-42DD-A68E-30D77F6C8D99}_is1) (Version: 1.0.8.0 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.0.71 - WildTangent)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP MediaSmart Demo (HKLM-x32\...\{9DEF9686-CCB2-47B7-BF83-B49EA21FA016}) (Version: 1.00.0000 - Hewlett-Packard)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 4.0.4215 - Hewlett-Packard)
HP MediaSmart Movie Themes (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 3.0.3102 - Hewlett-Packard)
HP MediaSmart Music/Photo/Video (HKLM-x32\...\InstallShield_{B2EE25B9-5B00-4ACF-94F0-92433C28C39E}) (Version: 3.0.3205 - Hewlett-Packard)
HP MediaSmart SmartMenu (HKLM\...\{26280024-DFB7-4967-90DB-7F9C6660D01E}) (Version: 3.0.28.2 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2024 - HP Photo Creations Powered by RocketLife)
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 (HKLM\...\{14BC6853-A74E-4874-B50D-679889D1544D}) (Version: 14.0 - HP)
HP Remote Solution (HKLM-x32\...\HP Remote Solution) (Version: 1.1.9.0 - TopSeed)
HP Setup (HKLM-x32\...\{F3B912F5-EB57-45AA-B3D1-EB532BCF6EF8}) (Version: 1.2.3220.3079 - Hewlett-Packard)
HP Smart Web Printing 4.60 (HKLM\...\HP Smart Web Printing) (Version: 4.60 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Support Assistant (HKLM-x32\...\{4F46FDB9-B906-47BF-B3D5-C62E01B3C5EE}) (Version: 4.1.11.3 - Hewlett-Packard)
HP Support Information (HKLM-x32\...\{B9A03B7B-E0FF-4FB3-BA83-762E58A1B0AA}) (Version: 10.1.0002 - Hewlett-Packard)
HP Update (HKLM-x32\...\{2EFA4E4C-7B5F-48F7-A1C0-1AA882B7A9C3}) (Version: 5.003.001.001 - Hewlett-Packard)
HPAppStudio (HKLM-x32\...\{565E7B0E-B76B-4EAD-9753-F1E72A5CF12E}) (Version: 140.0.95.000 - Hewlett-Packard) Hidden
HPAsset component for HP Active Support Library (HKLM-x32\...\{669D4A35-146B-4314-89F1-1AC3D7B88367}) (Version: 3.0.2.2 - Hewlett-Packard) Hidden
HPPhotoGadget (HKLM-x32\...\{CAE4213F-F797-439D-BD9E-79B71D115BE3}) (Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{150B6201-E9E6-4DFB-960E-CCBD53FBDDED}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{AC35A885-0F8F-4857-B7DA-6E8DFB43E6B3}) (Version: 140.0.211.000 - Hewlett-Packard) Hidden
HydraVision (HKLM-x32\...\{9AE27CE5-2442-EEA6-1D66-ED8D95E2EDF6}) (Version: 4.2.98.0 - ATI Technologies Inc.) Hidden
iCloud (HKLM\...\{0493048C-CB1A-44B7-8BB3-8467AF7BA9E4}) (Version: 6.1.2.13 - Apple Inc.)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
iTunes (HKLM\...\{9D0D2A8B-7E7B-4D88-8D50-24286ED6A5EB}) (Version: 12.5.5.5 - Apple Inc.)
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1901 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1901 - CyberLink Corp.)
LG United Mobile Driver (HKLM-x32\...\{2A3A4BD6-6CE0-4E2A-80D2-1D0FF6ACBFBA}) (Version: 3.7.2.0 - LG Electronics)
LightScribe System Software (HKLM-x32\...\{CC8E94A2-55C7-4460-953C-2A790180578C}) (Version: 1.18.8.1 - LightScribe)
LoopBe1 - Internal MIDI Port (HKLM-x32\...\LoopBe1) (Version:  - )
MagicDisc 2.7.106 (HKLM-x32\...\MagicDisc 2.7.106) (Version:  - )
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
MarketResearch (HKLM-x32\...\{D360FA88-17C8-4F14-B67F-13AAF9607B12}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft LifeCam (HKLM\...\{6965A8D2-465D-4F98-9FAA-0E9E2348F329}) (Version: 3.22.270.0 - Microsoft Corporation)
Microsoft Live Search Toolbar (HKLM-x32\...\{DF802C05-4660-418c-970C-B988ADB1D316}) (Version: 3.0.560.0 - Microsoft Live Search Toolbar)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 60 day trial (HKLM\...\OfficeTrial) (Version:  - )
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50901.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Morphyre (HKLM-x32\...\Morphyre) (Version:  - )
Mozilla Firefox 43.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 43.0.1 (x86 en-US)) (Version: 43.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 14.0.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Network64 (HKLM\...\{6BFAB6C1-6D46-46DB-A538-A269907C9F2F}) (Version: 140.0.221.000 - Hewlett-Packard) Hidden
Network64 (HKLM\...\{CE47BA54-78AC-409F-9151-BDF5BE15A804}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
NHL® 09 (HKLM-x32\...\{F2B5A2A7-2DF9-4361-8BD5-362714528B51}) (Version: 2.0.1.0 - Electronic Arts)
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
Paint.NET v3.5.10 (HKLM\...\{529125EF-E3AC-4B74-97E6-F688A7C0F1C0}) (Version: 3.60.0 - dotPDN LLC)
PC Remote (HKLM-x32\...\{C934DF74-D0D9-445C-90AA-34012A04E11D}) (Version: 3.51 - PC Remote)
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
PerfectDisk 12.5 Professional (HKLM\...\{FD310764-B3E5-430F-980E-D6C0016B2660}) (Version: 12.05.312 - Raxco Software Inc.)
PictureMover (HKLM-x32\...\{1896E712-2B3D-45eb-BCE9-542742A51032}) (Version: 3.3.1.19 - Hewlett-Packard Company)
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3101 - CyberLink Corp.) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3101 - CyberLink Corp.)
PowerDirector (HKLM-x32\...\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3101 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3101 - CyberLink Corp.)
PowerRecover (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.1931 - CyberLink Corp.) Hidden
PS_AIO_07_D110_SW_Min (HKLM-x32\...\{42BBA4CC-EFB6-4653-A2CC-F305D4B399C3}) (Version: 140.0.142.000 - Hewlett-Packard) Hidden
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
QuickTransfer (HKLM-x32\...\{E517094C-06B6-419F-8FFD-EF4F57972130}) (Version: 140.0.98.000 - Hewlett-Packard) Hidden
RealDownloader (HKLM-x32\...\{EA1FAE0F-2354-4E32-B423-ABAE8E358F91}) (Version: 1.3.1 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM-x32\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM-x32\...\RealPlayer 16.0) (Version: 16.0.0 - RealNetworks)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Reason 4.0 (HKLM-x32\...\Reason4_is1) (Version: 4.0 - Propellerhead Software AB)
SafeZone Stable 1.51.2220.62 (HKLM-x32\...\SafeZone 1.51.2220.62) (Version: 1.51.2220.62 - Avast Software) Hidden
SafeZone Stable 3.55.2393.527 (HKLM-x32\...\SafeZone 3.55.2393.527) (Version: 3.55.2393.527 - Avast Software) Hidden
SafeZone Stable 3.55.2393.590 (HKLM-x32\...\SafeZone 3.55.2393.590) (Version: 3.55.2393.590 - Avast Software) Hidden

Scan (HKLM-x32\...\{0F367CA3-3B2F-43F9-A44A-25A8EE69E45D}) (Version: 140.0.77.000 - Hewlett-Packard) Hidden
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
Skype™ 7.32 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.32.104 - Skype Technologies S.A.)
SmartWebPrinting (HKLM-x32\...\{8FF6F5CA-4E30-4E3B-B951-204CAAA2716A}) (Version: 140.0.186.000 - Hewlett-Packard) Hidden
SolutionCenter (HKLM-x32\...\{8E4B1BE8-DCF3-4B90-A726-B28107442623}) (Version: 140.0.211.000 - Hewlett-Packard) Hidden
Soluto (HKLM\...\{32F9DBC7-95D1-469F-B7A3-678948D6DA32}) (Version: 1.3.1140.0 - Soluto)
Sound Blaster X-Fi (HKLM-x32\...\{20288888-A7AF-4B24-8AEB-398D20CD563C}) (Version: 1.0 - Creative Technology Limited)
Status (HKLM-x32\...\{2FB9EA69-51D4-4913-9AD5-762C034DE811}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
System Requirements Lab CYRI (HKLM-x32\...\{E5F05232-96B6-4552-A480-785A60A94B21}) (Version: 5.0.6.0 - Husdawg, LLC)
Team Fortress 2 (HKLM-x32\...\Steam App 440) (Version:  - Valve)
Toolbox (HKLM-x32\...\{BBFB2E59-B0DB-42C8-8F4D-CF4E85471667}) (Version: 140.0.424.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Virtual MIDI Piano Keyboard (HKLM-x32\...\Virtual MIDI Piano Keyboard) (Version: 0.5.0 - VMPK)
VirtualDJ PRO Full (HKLM-x32\...\{74F28F11-404B-4CEA-92FF-37BF476F239E}) (Version: 7.0.3 - Atomix Productions)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.212.017 - Hewlett-Packard) Hidden
WinRAR 5.40 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)

 

========================= Memory info: ===================================

Percentage of memory in use: 13%
Total physical RAM: 9207.16 MB
Available physical RAM: 7979.96 MB
Total Virtual: 23015.34 MB
Available Virtual: 21986.14 MB

 

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:685.72 GB) (Free:210.74 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:12.82 GB) (Free:2.29 GB) NTFS
9 Drive k: (Transcend) (Fixed) (Total:931.51 GB) (Free:649.21 GB) NTFS
10 Drive l: (NHL_09) (CDROM) (Total:2.71 GB) (Free:0 GB) CDFS

 

========================= Users: ========================================

User accounts for \\SHADOWBOX

Administrator            Guest                    Travis                  

**** End of log ****

 

http://speccy.piriform.com/results/J5QjS6x4ZpQ85VxxgTE4Q5k


Edited by hamluis, 19 March 2017 - 10:15 AM.


#6 Psychologique21

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Posted 19 March 2017 - 10:20 AM

So what do I need to do from here...

#7 hamluis

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Posted 19 March 2017 - 10:28 AM

Please follow the directions provided for running the long hard drive diagnostic within Sea Tools for Windows at SeaTools For Windows, dc3 - http://www.bleepingcomputer.com/forums/t/595453/restart-your-computer-to-install-windows-updates/?p=3857682 .

 

Louis



#8 Psychologique21

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Posted 20 March 2017 - 10:48 PM

Well, I was able to get Windows to run in normal mode after simply having windows repair itself after another restart through the HP Diagnostic Utility. In the meantime I have created a system image and backed up all my data. When I ran the SeaTools Long Generic Test  it passed. It has been running nonstop for 36 hours while I completed the backup and there have been no new problems. Are there any more troubleshooting steps that I should still consider?



#9 hamluis

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Posted 21 March 2017 - 05:35 AM

If there is nothing to now troubleshoot...I would be grateful and just move on.

 

If problems recur, then I would just come back and post such here.

 

Louis



#10 Psychologique21

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Posted 21 March 2017 - 06:43 AM

Sounds about right X?D ... Thank you for your help , Louis...

#11 hamluis

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Posted 21 March 2017 - 07:12 AM

:thumbup2:

 

Louis






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