My problem is this:
My wife’s laptop (HP Notebook 15-af042nl) started to do the latest Microsoft Update but that FAILED.
The computer tried to do a roll back because of this but also that FAILED.
It now takes about 40 minutes, after start-up to get to the user log-in screen. The desktop doesn't come up even after an hour or so.
All I can see is the Comodo Firewall tab to say everything is ok.
In the Log-In screen it shows that there is no Internet connection and that NO connections are available.
So far I have tried to:
Refresh the PC but received this error:
“There was a problem. No changes were made.”
Start Up-Repair but received this error:
“Start Up PC couldn’t repair your PC”
Log file C:Windows\system32\logsfiles\srt\srtTrail.txt
I have tried the LAST 3 System restores but get this error:
Your computer’s system files and settings were not changed.
Details: System Restore failed while restoring the directory from the restore point . SOURCE: AppxStaging
An Unspecified error occurred during System restore. (0x80070091)
The computer came with Windows 8.1 installed but I updated it straight away to Windows 10 64BIT as it was: 1. to be free for another 4 months and 2. I didn't want to learn 8.1 only to change to 10 after a short period of time.
Any help would be very grateful.
Edited by English Teacher, 18 March 2017 - 01:12 PM.