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Trouble With Outlook Express


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7 replies to this topic

#1 Dennis H

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Posted 04 September 2006 - 05:42 AM

Howdy,
I tried to send a friend a couple of e-mails. A window came up that said that his e-mail address was not valid.
I called him and not only did he tell me that the address was valid, but that he did receive them. ?????


Now when I check my mail I get the same screen popping up telling me that 2 messages could not be sent.
When I exit my e-mail another screen comes up and says that I have two unsent e-mails in my outbox and asks me if I would like to send them.

I have tried to figure a way to get in the outbox so I can delete these 2 e-mails.

Could someone please tell me how it is done.

Thank You for your time.

Dennis :thumbsup:

(Windows XP SP2 IE)

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#2 HitSquad

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Posted 04 September 2006 - 10:24 AM

Hi Dennis.
With IE & OE closed, locate and delete the "outbox.dbx" file.
OE will rebuild a new empty one the next time you launch it.

#3 Dennis H

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Posted 04 September 2006 - 01:00 PM

Hi Dennis.
With IE & OE closed, locate and delete the "outbox.dbx" file.
OE will rebuild a new empty one the next time you launch it.


Howdy HitSquad,

Thanks for the reply. I tried to follow your advice, but I have gotten nowhere fast.

When you get time, could you walk me through it ?

Thanks for your help.

Dennis :thumbsup:

#4 HitSquad

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Posted 05 September 2006 - 06:51 AM

Sure Dennis.
.dbx files are hidden by default.
In windows explorer, click Tools>Folder Options>View tab.
Make sure "Show Hidden Files and Folders" is selected and "Hide Extensions for Known File Types" is not.
Afterwards you can either use windows file search for "dbx" (no quotes) or navigate to C:\Documents and Settings\"your account name"\Local Settings\Application Data\Identities\{your identity}\Microsoft\Outlook express. Delete the "Outbox.dbx" file, relaunch OE.

#5 Dennis H

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Posted 05 September 2006 - 08:04 AM

Howdy HitSquad,

Whwn I go up to the top of my screen and click on tools " folder option" does not appear ?? Posted Image

Sorry, but you are dealing with a real computer dummy here. :thumbsup:


Thanks,
Dennis :flowers:

#6 Dennis H

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Posted 05 September 2006 - 10:02 PM

Howdy,
Well I played around and finally found the settings you spoke of and I have them set to your recommendations.

I am having trouble trying to find the file that I should delete.


Thanks,
Dennis :thumbsup:

#7 HitSquad

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Posted 06 September 2006 - 01:03 PM

Sorry I haven't been able to get back to you sooner dennis but we're wrapping up a new software app.
Another week or so and it should be final.
Anyway, what version of windows and OE are you using?
dbx should come up in a windows file search. (Start>Search>Files and Folders).
If you are including the "dot" before dbx, exclude it.

#8 Dennis H

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Posted 06 September 2006 - 06:59 PM

Howdy HitSquad,

No problem on the timing, I appreciate your help.

My problem ( among many) is I do not know how to do a Windows file search.
Is it something I should do while not connected to the Internet ?

I hate to digress it to this point, but if you could be very specific on the details it would be most helpful.
Please act as if you are helping a 6 year old then I may be able to catch on. :thumbsup:

(Windows XP, SP2, IE Browser)

Thanks for your patience and time !

Dennis :flowers:

Edited by Dennis H, 06 September 2006 - 07:01 PM.





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