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Posted 17 March 2017 - 11:26 PM
Posted 17 March 2017 - 11:57 PM
You are in the appropriate forum. To me it sounds like you just came up against 2 scammers, it's a bit of a learning curve with these new scam techniques.
Let's check if you really do have any problems though
Please download AdwCleaner and save to your Desktop.
Please download Junkware Removal Tool to your desktop.
Please download and install MalwareBytes Anti-Malware.
Please download Farbar Service Scanner and run it
If prompted by your firewall allow DIG.exe
If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run
Please copy and paste all the logs into your reply.
Edited by TsVk!, 17 March 2017 - 11:58 PM.
Posted 18 March 2017 - 12:03 AM
Posted 18 March 2017 - 12:09 AM
Do you not have a screen like this when you run the program?
If you have something different please let me know.
Edited by TsVk!, 18 March 2017 - 12:10 AM.
Posted 18 March 2017 - 01:09 AM
Sorry took so long whoever is there. I just ran the malware program after downloading it. I created a new file and copied the results. the malware scan came back with 323 detected threats all under "PUP.Optional.Mindspark" . The computer restarted but "chrome" Is unavailable on my desktop tab. It says "your file was not found". Should I copy the scan results to a reply here. And should I even let that supposed HP tech guy continue a scan of my computer tomorrow? What other programs should I download to protect?
Posted 18 March 2017 - 01:21 AM
Please copy and paste the scan results and continue with the other 4.
Posted 18 March 2017 - 03:17 PM
Posted 18 March 2017 - 05:16 PM
We do not deal with FRST logs in this area. IMO it is probably unnecessary for your machine also.
To paste the data hold down Ctrl+Alt and press v
The reason your Chrome icon disappeared is likely linked to which version you installed. Internet Explorer can give you a malicious link first in it's results before giving you a legitimate Chrome or Firefox link. I saw this just last week on Win 10. The security programs I have advised you to run may remove illegitimate chrome installs.
The correct link is
if you wish to re-install it.
Now, don't go nuts... Please follow the instructions in post #3.
We will have you up and running in no time if you follow my instructions.
Posted 18 March 2017 - 06:04 PM
Posted 18 March 2017 - 06:06 PM
Okay, there's nothing scary in there, just some junkware.
Please post the next one.
Posted 18 March 2017 - 06:12 PM
Posted 18 March 2017 - 06:25 PM
Posted 18 March 2017 - 06:28 PM
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