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Virus?, Five minutes to call number or hard drive deleted?


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#1 kwjamesblond

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Posted 16 March 2017 - 06:51 PM

Hello I was just browsing on Firefox this afternoon and my screen locked and a message appeared that told me I had something wrong with my hard drive and to call a certain number or my hard drive would be deleted in five minutes.  Like I said the screen was locked and the message looked very basic, like something that looked like a command prompt texts.  There was also an audible voice that said this as well and a five minute timer.  I tried to close it then I figured my best action would be to reboot my computer before the timer ran down.  I just updated my Windows 10 last Tuesday and I have a custom built Gigabyte GA-Z170X-Gaming 7 with an Intel I7 sky-lake.  I have run a full system scan with Norton and run Norton Power eraser as well.  I do not know if this might be a virus or I read it might just be a bad add on in Firefox.  I am really concerned that this might happen again and hope this is solved soon and does not effect my other computers.  I had also just installed a Linux virtual machine for school about thirty minutes before this happened.

-Thanks



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#2 RolandJS

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Posted 16 March 2017 - 07:27 PM

Did you, earlier, download the Linux OS via a Torrent option?


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#3 kwjamesblond

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Posted 16 March 2017 - 07:28 PM

Yes I was directed by in my class to use a torrent to download, I did not remember offhand which one.

-Thanks



#4 JohnC_21

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Posted 16 March 2017 - 07:36 PM

If this warning popped up within the browser and not within Windows itself I would think this is a hoax.

 

https://blog.knowbe4.com/scam-of-the-week-tech-support-claims-your-hard-disk-will-be-deleted



#5 kwjamesblond

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Posted 16 March 2017 - 08:18 PM

Thanks, that's good to know.  Is there anyway to prevent it from happening again like do I avoid a certain webpage or delete addons in Firefox?



#6 JohnC_21

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Posted 16 March 2017 - 08:56 PM

Not sure how to completely prevent it but a good starting point would be to add some extensions to Firefox. NoScript, Ghostery, Adblock Plus, and Flashblock.



#7 quietman7

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Posted 17 March 2017 - 05:30 AM

You may want to read: Beware of Phony Emails & Tech Support Scams for more information about how these scams work...there are suggestions near the bottom for dealing with scams and a list of security scanning tools to use in case the usual methods do not resolve the problem or you allowed remote access into your computer.
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