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BSoD getting more frequent


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#1 mtmax

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Posted 15 March 2017 - 07:38 PM

Thank you for your help.

 

· OS - Windows 8.1, 8, 7, Vista ?win10pro
· x86 (32-bit) or x64 ?64
· What was original installed OS on system?win7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?purchased
· Age of system (hardware)old, 5yrs+
· Age of OS installation - have you re-installed the OS?no, update from 7 to 10 in 2016

· CPU    amd athlon II X2 250
· Video Card    1024 mb nvidia GeForce 9500 GT
· MotherBoard - (if NOT a laptop)   ASUS   M3A78-EM
· Power Supply - brand & wattage (skip if laptop)    Antec 350W

· System Manufacturer   homebuilt
· Exact model number (if laptop, check label on bottom)  

· Laptop or Desktop?  Desktop

 

Thanks again, I appreciate any help.

Max



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#2 mtmax

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Posted 15 March 2017 - 09:06 PM

Here is the perfmon report.

 

The sys file coll app zip file is 2.5 MB and too big to upload.  Any options?

 

There have been quite a few different Stop codes:  Memory Management, Page fault, System Service Exception, 0xc0000023,  and others I did not write down.

 

Thanks again,

Max

Attached Files


Edited by mtmax, 15 March 2017 - 09:07 PM.


#3 bwv848

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Posted 15 March 2017 - 09:26 PM

Hey, Max,

Will you please run the Sysnative File Collection App too? :) You'll find the instructions here

Thanks.

Regards,
bwv848

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#4 mtmax

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Posted 15 March 2017 - 09:36 PM

Sorry for the confusion, I did run it and it is 2.5MB and I'm not sure how to post it.  That is the zipped size.  I did not make it real clear in my last post.

Thanks!

Max



#5 bwv848

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Posted 15 March 2017 - 09:42 PM

Hi, Max,

No problem. :) Just upload it to a trustworthy third-party file-sharing service, such as Google Drive, OneDrive, etc., but please do NOT use MediaFire... :thumbup2:

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#6 mtmax

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Posted 15 March 2017 - 10:16 PM

https://drive.google.com/file/d/0B3bfUxAaZybaSzBiSEJmM1N0ekk/view?usp=sharing

 

Try this link, my first time to do it, so let me know if problems.

 

Thanks!

Max



#7 bwv848

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Posted 15 March 2017 - 10:24 PM

Hi, Max,

 

The first that stands out to me is that your BIOS is seven-years-old? Do you know anything about updating it?

 

Thanks.

 

Regards. . .

bwv848


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#8 mtmax

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Posted 15 March 2017 - 10:30 PM

Nope, will follow your recommendations. 

 

Thanks!

Max



#9 bwv848

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Posted 16 March 2017 - 09:04 PM

Hi, Max,

 

Really suspicious about hardware here. Therefore, I suggest you test your RAM, using MemTest86. Here's a good guide, if you need help. Please run the test for AT LEAST eight passes, or the results will not be accurate.

Also, for good measure, please run SeaTools for Windows... be sure to test ALL the drives, using the Long Generic Test.

 

Thanks.


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#10 mtmax

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Posted 17 March 2017 - 08:38 AM

Hi,

Could not get the computer to boot from the usb stick.  It would not show up in the boot order screen.  Tried different usb slots, still no luck.   So I ran windows built in memory test.  It said hardware problem, but never would reboot to tell me what the problem hardware was.  It came up with 0xc0000023 error several times.

 

The ssd passed the long generic test, the hd test would not finish, would bsod bdfore finishing.  It did pass the short generic test.

 

Could be a hardware problem as you said, any way to diagnose what it is.  If it helps I have 4x2gb ram sticks.

 

Thanks for your help!

Max



#11 bwv848

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Posted 17 March 2017 - 09:37 AM

Hi, Max, :)

 

If you burn MemTest86 to a CD, will you be able to boot? I don't trust Windows Memory Diagnostic, as it doesn't catch all errors. You could also try using Prime95 — it has a different way of testing RAM.

 

Regards . . .

bwv848


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#12 mtmax

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Posted 17 March 2017 - 01:58 PM

Hi bvw848,

CD drive is not working, I think it has been broken for a while.  I cannot get device manager to see it.   Ran prime 95.  First couple of times BSoD on first test.  Then next few times passed 640k, 8k, and 720k, then BSoD at about same spot.  Still no luck on usb boot up.  Any other tests I should try?    Wish I were more computer literate.

Thanks for your patience, and help,

Max



#13 bwv848

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Posted 17 March 2017 - 02:14 PM

Can you run the Sysnative Reporting Tool again, Max? :) I would like to see the latest dumps. I believe it is safe to say that you have faulty RAM, but it would not hurt to reseat the RAM (covered in this guide).

 

Edit: You may want to try this test too. Run it for a couple of hours.


Edited by bwv848, 17 March 2017 - 02:23 PM.

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#14 mtmax

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Posted 17 March 2017 - 02:53 PM

https://drive.google.com/file/d/0B3bfUxAaZybaSzBiSEJmM1N0ekk/view?usp=sharing

 

Here is the latest Sysnative Reporting Tool.  I will reseat the ram, then try the new test.  It seems no matter what I'm doing BSoD consistently kicks me out between 12-15 min, so new test may not run, but let's hope it does!

 

Thanks!

Max



#15 mtmax

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Posted 17 March 2017 - 03:03 PM

Hi bwv848,

Cannot seem to run the linked test, no CD drive, and am not able to boot from usb stick, the boot order table does not list it as an option.

 

Will reseat ram and wait for further instructions.

 

Thanks!

Max






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