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Acrobat XI: Have to browse for signature file nearly every day


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#1 CCETech

CCETech

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Posted 15 March 2017 - 05:50 PM

When digitally signing a document, several users in the company will get a message asking them to browse for the digital signature file because it was not found. When they click on the "Browse" button, the signature file is already listed in the dialog box. After selecting the file, they are able to sign any documents normally the rest of the day. However, the next day, Acrobat will ask again for the signature file. I have not seen a pattern yet; this usually occurs the first time it is used in a day, but it does not always occur each day. Plus, I was told today that one person had it show up twice in one day.

 

Once the signature file is located, it asks for a password. Then it asks for the password again when adding the signature to the document. Therefore, the signature is working, it is just annoying the users by having to browse for the file nearly every day.

 

Has anyone else heard of this happening or have a solution to stop this from happening?

 

 



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