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slow laptop


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#1 bluffwood

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Posted 15 March 2017 - 05:45 PM

complaint: running very very slow for a week.
AV: Avast Free. Did a full scan, nothing came up.

MalwareBytes: nothing came up.

Interesting symptom. All three browsers have a homepage hijack. should be google.com

and it's start-pagesearch.com (on the url, pretending to look like Bing)

 

any help?


Edited by bluffwood, 15 March 2017 - 06:03 PM.


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#2 mikey11

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Posted 15 March 2017 - 05:49 PM

download and run ADWcleaner


Edited by mikey11, 15 March 2017 - 05:49 PM.


#3 kittenmueller

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Posted 20 March 2017 - 11:11 AM

I have same issue for about a week. Ran this and  it is clean. 



#4 dc3

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Posted 20 March 2017 - 11:45 AM

I have same issue for about a week. Ran this and  it is clean. 

You may have a similar problem, but it is unlikely that you have the "same" problem.  There are so many variables that the odds of it being the same problem are very high.  I would suggest that you start your own topic.  Addressing two different problems in one topic can and usually does create confusion.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 dc3

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Posted 20 March 2017 - 12:06 PM

AdwCleaner may find the third party software responsible for this being installed, but you will need to run other security tools to ensure that it is removed.  These tools can not be used in the Windows Forums, so this topic will have to be moved to the Am I Infected forum.  I will request that this topic be moved there.

 

mikey11 has suggested that you run ADWCleaner which is a good start.  I've provided a tutorial for downloading and running this program below.

 

Please download AdwCleaner and install it.

When AdwCleaner opens you will see an image like the one below.

adwcleaner11_zps48314883.png

Click on Scan to start the scan.

Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.

If there are no malicious programs are found you will receive the following message.

adwcleaner%20111_zpsiduqrrrp.png  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.

 

 

Please run Malwarebytes AntiMalware

Please download Malwarebytes Anti-Malware 2.2.

1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.

2)  Malwarebytes will automatically open.  You will see an image like the one below, click on Update Now.  

mbam1_zps98e7fba9.png

3)  Click on Settings, you will see a image like the one below.

malware%20settings_zpsixkea5sd.png

When Settings opens click on Detection and Protection, then under Non-Malware Protection, click on the down arrow for PUP (Potentially Unwanted Programs) detections and select Treat detections as malware.  Under Detection Options place a check in the box for Scan for rootkits

4)  Click on Scan (next to Settings), then click on Scan Now.  The scan will automatically run now.

5)  When the scan is complete the results will be displayed.  Click on Delete All.

malwarenew_zps34b58fdc.png

6)  Please post the Malwarebytes log.

To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the entire log in your topic.

 

 

emsisoft%201_zpsoqojjiws.png
[list]
Please download Emsisoft Emergency Kit and save it to your desktop.

Double click on Emsisoft Emergency Kit file on your desktop.  emsisoft%203_zpsoox6uxmj.png

When the installation starts you see a image like the one below, click on Install.

Emsisoft%207_zpsmbuolk9r.png

The first time you launch it, Emsisoft Emergency Kit will recommend that you allow it to download updates. Please click Yes so that it downloads the latest database updates.

When the update is complete, click on MALWARE SCAN under Scan.  When asked if you want the scanner to scan for Potentially Unwanted Programs, click Yes.

Emsisoft%20scan_zpsifqyozhf.png

Emsisoft Emergency Kit will start scanning.

When the scan is completed click on Quarantine.

When the threats have been quarantined, click the View report button in the lower-right corner, and the scan log will be opened in Notepad.  Copy the log and paste it in your topic.

 

 

Please download Hitman Pro.

Click on HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows).  Toward the bottom of the window you will be asked to agree with the terms of the use of Hitman Pro, click on I agree, then click on Next to install Hitman Pro.

HM1_zpsde93e28a.png

You will be asked "Would you like to store a copy of Hitman Pro program file on this computer"?  Click on No, then click on Next.  

hm2_zps372cdca5.png

Hitman Pro will now start to scan your computer.  Click on Next when the scan is finished.

hm3_zps9689b301.png

When it is finished you will see a list of the malware found.  At the bottom of the page you will see Save Log, then click on Next to remove the malware.  If you have a window opens which states "No threats found" click on Close.

hm4_zpsaf0c967c.png

If the window below opens click on Activate free license, this will allow access the the Next button needed to close the program.

hmlast_zpsa9c68c49.png


To open the log right click on Computer (for Windows 8 and 10 type Computer in the Search box, then click on Computer under Apps), click on C: drive, click on Windows, scroll down to Logs and click on that, click on the CBS log with the date you ran the scan.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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