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Wife allowed scam company to do a remote desktop connection


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8 replies to this topic

#1 hrolsons

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Posted 15 March 2017 - 02:27 PM

My wife allowed a company to do a remote desktop connection.  They connected and she said, "What is the name of your company again?", and they hung up.

 

Can someone walk me through some scans?



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#2 Broni

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  • Local time:10:41 AM

Posted 15 March 2017 - 09:36 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 hrolsons

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  • Local time:12:41 PM

Posted 17 March 2017 - 03:36 PM

 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
  Adobe Flash Player 14.0.0.179 Flash Player out of Date!  
 Adobe Reader XI  
 Mozilla Firefox (3.0.1) Firefox out of Date!  
 Google Chrome (56.0.2924.87) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
 Windows Defender MSMpEng.exe 
 Windows Defender MSASCuiL.exe   
 Windows Defender MpCmdRun.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 
 
 
 
 
 
 
 
 
 
 
Farbar Service Scanner Version: 27-01-2016
Ran by Shelley (administrator) on 17-03-2017 at 12:30:36
Running from "C:\Users\Shelley\Downloads"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 
 
 
 
 
 
 
 
 
 
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by Shelley (administrator) on 17-03-2017 at 12:32:30
Running from "C:\Users\Shelley\Downloads"
Microsoft Windows 10 Home  (X64)
Model: Satellite C55-B Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Qualcomm Atheros AR9485 Wireless Network Adapter = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Shelleylaptop
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.co.comcast.net.
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : F0-76-1C-89-42-F6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 12-53-49-20-0E-14
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : hsd1.co.comcast.net.
   Description . . . . . . . . . . . : Qualcomm Atheros AR9485 Wireless Network Adapter
   Physical Address. . . . . . . . . : D0-53-49-20-0E-14
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:283:4701:cb70:4d38:9e2a:4d83:21e2(Preferred) 
   Temporary IPv6 Address. . . . . . : 2601:283:4701:cb70:140e:ecae:62b1:81f0(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::4d38:9e2a:4d83:21e2%14(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.0.0.9(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, March 14, 2017 2:21:33 PM
   Lease Expires . . . . . . . . . . : Friday, March 24, 2017 12:32:40 PM
   Default Gateway . . . . . . . . . : fe80::200:caff:fe11:2233%14
                                       10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 114316105
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-3E-AB-8B-F0-76-1C-89-42-F6
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter Local Area Connection* 5:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:a0:374e:f5ff:fff6(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::a0:374e:f5ff:fff6%11(Preferred) 
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 184549376
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-3E-AB-8B-F0-76-1C-89-42-F6
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter Reusable ISATAP Interface {2AE7787A-FCB2-4FFA-992C-37E9B9669DE8}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.co.comcast.net.
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  cdns01.comcast.net
Address:  75.75.75.75
 
Name:    google.com
Addresses:  2607:f8b0:400f:803::200e
 216.58.217.46
 
 
Pinging google.com [2607:f8b0:400f:801::200e] with 32 bytes of data:
Reply from 2607:f8b0:400f:801::200e: time=34ms 
Reply from 2607:f8b0:400f:801::200e: time=16ms 
 
Ping statistics for 2607:f8b0:400f:801::200e:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 16ms, Maximum = 34ms, Average = 25ms
Server:  cdns01.comcast.net
Address:  75.75.75.75
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
 2001:4998:c:a06::2:4008
 2001:4998:58:c02::a9
 98.139.183.24
 98.138.253.109
 206.190.36.45
 
 
Pinging yahoo.com [2001:4998:c:a06::2:4008] with 32 bytes of data:
Reply from 2001:4998:c:a06::2:4008: time=58ms 
Reply from 2001:4998:c:a06::2:4008: time=63ms 
 
Ping statistics for 2001:4998:c:a06::2:4008:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 58ms, Maximum = 63ms, Average = 60ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 16...f0 76 1c 89 42 f6 ......Realtek PCIe FE Family Controller
  7...12 53 49 20 0e 14 ......Microsoft Wi-Fi Direct Virtual Adapter
 14...d0 53 49 20 0e 14 ......Qualcomm Atheros AR9485 Wireless Network Adapter
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
  6...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1         10.0.0.9     55
         10.0.0.0    255.255.255.0         On-link          10.0.0.9    311
         10.0.0.9  255.255.255.255         On-link          10.0.0.9    311
       10.0.0.255  255.255.255.255         On-link          10.0.0.9    311
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link          10.0.0.9    311
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link          10.0.0.9    311
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 14    311 ::/0                     fe80::200:caff:fe11:2233
  1    331 ::1/128                  On-link
 11    331 2001::/32                On-link
 11    331 2001:0:5ef5:79fb:a0:374e:f5ff:fff6/128
                                    On-link
 14    311 2601:283:4701:cb70::/64  On-link
 14    311 2601:283:4701:cb70:140e:ecae:62b1:81f0/128
                                    On-link
 14    311 2601:283:4701:cb70:4d38:9e2a:4d83:21e2/128
                                    On-link
 14    311 fe80::/64                On-link
 11    331 fe80::/64                On-link
 11    331 fe80::a0:374e:f5ff:fff6/128
                                    On-link
 14    311 fe80::4d38:9e2a:4d83:21e2/128
                                    On-link
  1    331 ff00::/8                 On-link
 14    311 ff00::/8                 On-link
 11    331 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWoW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWoW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWoW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/17/2017 12:32:31 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifest.
 
Error: (03/17/2017 12:32:31 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifest.
 
Error: (03/17/2017 12:27:29 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifest.
 
Error: (03/17/2017 12:27:29 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifest.
 
Error: (03/17/2017 12:27:29 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifest.
 
Error: (03/17/2017 12:27:29 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifest.
 
Error: (03/17/2017 12:20:27 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifest.
 
Error: (03/17/2017 12:20:27 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifest.
 
Error: (03/17/2017 12:20:27 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifest.
 
Error: (03/17/2017 12:20:27 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifest.
 
 
System errors:
=============
Error: (03/17/2017 11:40:08 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/15/2017 12:38:30 PM) (Source: Service Control Manager) (User: )
Description: The GamesAppIntegrationService service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (03/15/2017 12:38:13 PM) (Source: DCOM) (User: Shelleylaptop)
Description: {0002DF02-0000-0000-C000-000000000046}
 
Error: (03/15/2017 12:38:09 PM) (Source: DCOM) (User: Shelleylaptop)
Description: App.AppXwdz8g2fxr36xz0tdtagygnvemf85s7gg.mca
 
Error: (03/15/2017 12:38:09 PM) (Source: DCOM) (User: Shelleylaptop)
Description: App.AppXwdz8g2fxr36xz0tdtagygnvemf85s7gg.mca
 
Error: (03/15/2017 12:38:09 PM) (Source: DCOM) (User: Shelleylaptop)
Description: App.AppXwdz8g2fxr36xz0tdtagygnvemf85s7gg.mca
 
Error: (03/15/2017 12:38:07 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/15/2017 11:50:48 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/15/2017 11:26:04 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/15/2017 10:54:40 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
Error: (03/17/2017 12:32:31 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifestC:\Users\Shelley\Downloads\esetsmartinstaller_enu.exe
 
Error: (03/17/2017 12:32:31 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifestC:\Users\Shelley\Downloads\esetsmartinstaller_enu.exe
 
Error: (03/17/2017 12:27:29 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifestC:\Users\Shelley\Downloads\esetsmartinstaller_enu.exe
 
Error: (03/17/2017 12:27:29 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifestC:\Users\Shelley\Downloads\esetsmartinstaller_enu.exe
 
Error: (03/17/2017 12:27:29 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifestC:\Users\Shelley\Downloads\esetsmartinstaller_enu.exe
 
Error: (03/17/2017 12:27:29 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifestC:\Users\Shelley\Downloads\esetsmartinstaller_enu.exe
 
Error: (03/17/2017 12:20:27 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifestC:\Users\Shelley\Downloads\esetsmartinstaller_enu.exe
 
Error: (03/17/2017 12:20:27 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifestC:\Users\Shelley\Downloads\esetsmartinstaller_enu.exe
 
Error: (03/17/2017 12:20:27 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifestC:\Users\Shelley\Downloads\esetsmartinstaller_enu.exe
 
Error: (03/17/2017 12:20:27 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifestC:\Users\Shelley\Downloads\esetsmartinstaller_enu.exe
 
 
CodeIntegrity Errors:
===================================
  Date: 2017-02-01 12:01:55.873
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-02-01 12:01:55.870
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-01-31 15:19:22.636
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-01-31 15:19:22.632
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-01-19 16:30:10.722
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\aepic.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-01-19 16:30:10.365
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\aepic.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-09-22 12:56:54.616
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-09-22 12:56:54.608
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-09-15 13:27:12.643
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-09-15 13:27:12.640
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.179 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Amazon 1Button App (HKLM-x32\...\{4D875057-4353-4B8F-93E5-8C3DC7F34EA9}) (Version: 1.0.8 - Amazon)
Apple Application Support (32-bit) (HKLM-x32\...\{7FA9ECCF-A2DE-4DA1-BFF3-81260DBDA68F}) (Version: 4.1.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{691F30EB-9009-475A-B8A9-E1BF39598FD5}) (Version: 4.1.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Atheros)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
BCL easyConverter SDK 3 (Word Version) 64 (HKLM\...\{350CC85B-CA59-4F85-909D-8E4CDBF532FA}) (Version: 3.0.64 - BCL Technologies)
Bejeweled Blitz (HKCU\...\Pokki_b79314136e6ba18353f09bd5bf012d131f0304a4) (Version: 1.1.1.45891 - SweetLabs)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Carbonite (HKLM-x32\...\{02A2CB8C-4561-4EB7-BD26-0A8B5C5A1564}) (Version: 5.8.5 build 5805 (Feb-10-2016) - Carbonite)
CCleaner (HKLM\...\CCleaner) (Version: 5.27 - Piriform)
Citrix Online Launcher (HKLM-x32\...\{48947098-A67C-46D4-90C5-9F2F6F0F96FE}) (Version: 1.0.449 - Citrix)
Curse Client (HKCU\...\101a9f93b8f0bb6f) (Version: 5.1.1.844 - Curse)
CyberLink PhotoDirector 3 (HKLM-x32\...\InstallShield_{39337565-330E-4ab6-A9AE-AC81E0720B10}) (Version: 3.0.1.5524 - CyberLink Corp.)
CyberLink PowerDirector 10 (HKLM\...\{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.0.4220 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.0.4220 - CyberLink Corp.)
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.3920.05 - CyberLink Corp.)
Dragons of Atlantis (HKCU\...\Pokki_cfada041afdc4a11092a096cac66ab6a0945d92b) (Version: v1.1.7 - Pokki)
Edgeworld (HKCU\...\Pokki_2e9d53cc2b402b6e65aa9551308ca17a19c4721a) (Version: v1.1.8 - Pokki)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Family Tree Maker 2014 (HKLM\...\{39EF38DF-2727-4C09-A165-FD3B87BA3AE9}) (Version: 22.0.383 - Ancestry.com, Inc.) Hidden
Family Tree Maker 2014 (HKLM-x32\...\Family Tree Maker 2014) (Version: 22.0.383 - Ancestry.com, Inc.)
Glance 2.9 (HKLM-x32\...\Glance_is1) (Version:  - Glance Networks, Inc.)
Goodgame Empire (HKCU\...\Pokki_149b46d4a102c0304583931ceaa3f0bf19785ee3) (Version: v1.1.7 - Pokki)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 56.0.2924.87 - Google Inc.)
Google Drive (HKLM-x32\...\{07A12123-B717-496B-B471-48AF6407B433}) (Version: 1.32.4066.7445 - Google, Inc.)
Google Earth (HKLM-x32\...\{F6430171-B86B-4639-839E-374913E7911D}) (Version: 7.1.8.3036 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
GoToMeeting 8.1.0.6519 (HKCU\...\GoToMeeting) (Version: 8.1.0.6519 - CitrixOnline)
Host App Service (HKCU\...\SweetLabs_AP) (Version: 0.269.7.983 - Pokki)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.4425 - Intel Corporation)
Intel® Trusted Execution Engine (HKLM\...\{176E2755-0A17-42C6-88E2-192AB2131278}) (Version: 1.0.0.1064 - Intel Corporation)
iTunes (HKLM\...\{FBEB98F8-64E4-4FA3-A15E-4A9F42FF962E}) (Version: 12.3.2.35 - Apple Inc.)
King Oddball (HKLM-x32\...\WTA-fcc0996f-a16d-471e-8294-5e05a7c927c7) (Version: 3.0.2.48 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.7870.2024 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6798.0207 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{d07b0db5-8dad-40e1-be90-88026298a46b}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{2749c485-3a8b-4533-92ff-7cf6e8221cff}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918 (HKLM-x32\...\{2e085fd2-a3e4-4b39-8e10-6b8d35f55244}) (Version: 14.0.23918.0 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
Mozilla Firefox (3.0.1) (HKLM-x32\...\Mozilla Firefox (3.0.1)) (Version: 3.0.1 (en-US) - Mozilla)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7766.2047 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.7766.2047 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7766.2047 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7668.2066 - Microsoft Corporation) Hidden
Origin (HKLM-x32\...\Origin) (Version: 10.4.3.15631 - Electronic Arts, Inc.)
Pirate Storm (HKCU\...\Pokki_17dd240efdb0c50e8a5015de26b6d100f1b1072c) (Version: v1.1.7 - Pokki)
Pokki Start Menu (HKCU\...\SweetLabs_Start_Menu) (Version: 0.269.7.983 - Pokki)
QuickBooks (HKLM-x32\...\{604FB1E3-84F2-45E2-AD26-49422B021393}) (Version: 25.0.4009.2506 - Intuit Inc.) Hidden
QuickBooks Pro 2015 (HKLM-x32\...\{8F02EFA1-8F5E-4E47-A6B5-D99E4FE90271}) (Version: 25.0.4001.2506 - Intuit Inc.)
QuickBooks Runtime Redistributable (HKLM\...\{F2A4F809-2DE6-4D27-888B-4D2BB8DAF20E}) (Version: 1.00.0000 - Intuit Inc.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.9600.29075 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.24.1218.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7885 - Realtek Semiconductor Corp.)
ROBLOX Player for Shelley (HKCU\...\{373B1718-8CC5-4567-8EE2-9033AD08A680}) (Version:  - ROBLOX Corporation)
Skype™ 6.18 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.18.105 - Skype Technologies S.A.)
StarCraft II (HKLM-x32\...\StarCraft II) (Version:  - Blizzard Entertainment)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.0.16.3 - Synaptics Incorporated)
The Godfather (HKCU\...\Pokki_923d0f1d35897f6a6a73ba838623cda94c4ab689) (Version: 1.2.3.54051 - Pokki)
The Settlers 7 - Paths to a Kingdom (HKLM-x32\...\{9C916142-C18C-429D-BFED-40094A7E0BEB}) (Version: 1.12.1396 - Ubisoft)
The Sims™ 4 (HKLM-x32\...\{48EBEBBF-B9F8-4520-A3CF-89A730721917}) (Version: 1.27.80.1020 - Electronic Arts Inc.)
TOSHIBA Application Installer (HKLM\...\{21A63CA3-75C0-4E56-B602-B7CD2EF6B621}) (Version: 9.0.2.6 - Toshiba Corporation)
TOSHIBA Audio Enhancement (HKLM\...\{1515F5E3-29EA-4CD1-A981-032D88880F09}) (Version: 2.0.18.0 - Toshiba Corporation)
TOSHIBA Display Utility (HKLM\...\{F64E9295-E1B3-4EEA-86D3-AF44A0087B06}) (Version: 1.1.16.0 - Toshiba Corporation)
TOSHIBA eco Utility (HKLM\...\{94D2A899-0C34-4420-880E-AE337E635AB0}) (Version: 2.4.2.6403 - Toshiba Corporation)
TOSHIBA Flash Cards Support Utility (HKLM-x32\...\InstallShield_{620BBA5E-F848-4D56-8BDA-584E44584C5E}) (Version: 1.51.81.2C - TOSHIBA CORPORATION)
TOSHIBA Function Key (HKLM\...\{1844CFE2-EBA3-490A-8A5E-9BFC646342FD}) (Version: 1.1.5.6402 - Toshiba Corporation)
TOSHIBA Password Utility (HKLM-x32\...\InstallShield_{59358FD4-252B-4B38-AB81-955C491A494F}) (Version: 2.0.0.20C - Toshiba Corporation)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 3.2.00.56006005 - Toshiba Corporation)
TOSHIBA Service Station (HKLM\...\{BFE4C813-4DD4-4B1C-97F4-76A459055C8D}) (Version: 2.6.13 - Toshiba Corporation)
TOSHIBA System Driver (HKLM-x32\...\{1E6A96A1-2BAB-43EF-8087-30437593C66C}) (Version: 1.00.0033 - Toshiba Corporation)
TOSHIBA System Settings (HKLM-x32\...\{4D57ED72-6B01-40BD-9CA9-012B8FC09CEB}) (Version: 2.0.1.32003 - Toshiba Corporation)
TOSHIBA User's Guide (HKLM-x32\...\{3384E1D9-3F18-4A98-8655-180FEF0DFC02}) (Version: 1.00.02 - TOSHIBA)
TOSHIBARegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.1.6 - TOSHIBA)
Ubisoft Game Launcher (HKLM-x32\...\{888F1505-C2B3-4FDE-835D-36353EBD4754}) (Version: 1.0.0.0 - UBISOFT)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Utility Common Driver (HKLM-x32\...\{12688FD7-CB92-4A5B-BEE4-5C8E0574434F}) (Version: 1.0.53.4 - Compal) Hidden
Utility Common Driver (HKLM-x32\...\InstallShield_{12688FD7-CB92-4A5B-BEE4-5C8E0574434F}) (Version: 1.0.53.4 - Compal) Hidden
VC12X64Redist (HKLM\...\{B573CC21-AE24-4BC5-9B0B-15CF29A3F982}) (Version: 1.00.0000 - Intuit Inc.)
VC12X86Redist (HKLM-x32\...\{EA9886ED-21F8-4867-A049-CE6817291EE6}) (Version: 1.00.0000 - Intuit Inc.)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)
WildTangent Games App (Toshiba Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-toshiba) (Version: 4.0.10.20 - WildTangent) Hidden
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)
ZUUS Music Video Player (HKLM-x32\...\{870B7B26-BBBE-4A0A-A030-B09F6CC9867D}) (Version: 1.0.0 - ZUUS Media, Inc.)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 53%
Total physical RAM: 3982.79 MB
Available physical RAM: 1861.66 MB
Total Virtual: 7054.79 MB
Available Virtual: 4124.71 MB
 
========================= Partitions: =====================================
 
1 Drive c: (TI10707700A) (Fixed) (Total:453.39 GB) (Free:280.18 GB) NTFS
2 Drive d: (QUEENOFTHENILE) (CDROM) (Total:0.67 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
 
User accounts for \\SHELLEYLAPTOP
 
Administrator            DefaultAccount           Guest                    
Shelley                  Shelley_Business         
 
========================= Restore Points ==================================
 
23-02-2017 20:54:55 Windows Update
05-03-2017 21:06:17 Scheduled Checkpoint
13-03-2017 01:45:02 Scheduled Checkpoint
 
**** End of log ****
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 3/17/17
Scan Time: 12:38 PM
Logfile: 
Administrator: Yes
 
-Software Information-
Version: 3.0.6.1469
Components Version: 1.0.75
Update Package Version: 1.0.1394
License: Trial
 
-System Information-
OS: Windows 10
CPU: x64
File System: NTFS
User: System
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 446285
Time Elapsed: 8 min, 52 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 29
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{BD6ECB00-7C4A-4F97-B425-44117F2A7AAE}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\AmazonAppIE.AppGateway, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\CLSID\{BD6ECB00-7C4A-4F97-B425-44117F2A7AAE}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\TYPELIB\{EB2BEAEF-150C-4DE4-9D09-F16403C22769}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\INTERFACE\{3268A00F-D329-42E1-ABF0-E78D5656BA2A}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\INTERFACE\{571139B2-8D93-4B29-9AA9-496EF27D6AF8}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\INTERFACE\{BC87ADED-E2FC-4B7E-B21B-F2578F51D78E}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{3268A00F-D329-42E1-ABF0-E78D5656BA2A}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{571139B2-8D93-4B29-9AA9-496EF27D6AF8}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{BC87ADED-E2FC-4B7E-B21B-F2578F51D78E}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{3268A00F-D329-42E1-ABF0-E78D5656BA2A}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{571139B2-8D93-4B29-9AA9-496EF27D6AF8}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{BC87ADED-E2FC-4B7E-B21B-F2578F51D78E}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{EB2BEAEF-150C-4DE4-9D09-F16403C22769}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\WOW6432NODE\TYPELIB\{EB2BEAEF-150C-4DE4-9D09-F16403C22769}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{BD6ECB00-7C4A-4F97-B425-44117F2A7AAE}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKU\S-1-5-21-2744164816-2737134512-4114300967-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{BD6ECB00-7C4A-4F97-B425-44117F2A7AAE}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{BD6ECB00-7C4A-4F97-B425-44117F2A7AAE}\InprocServer32, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{E4ADC61E-D06A-4E0E-8582-78C809CC8450}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\AmazonAppIE.GadgetGateway, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\CLSID\{E4ADC61E-D06A-4E0E-8582-78C809CC8450}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{E4ADC61E-D06A-4E0E-8582-78C809CC8450}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{E4ADC61E-D06A-4E0E-8582-78C809CC8450}\InprocServer32, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{BD6ECB00-7C4A-4F97-B425-44117F2A7AAE}\InprocServer32, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{E4ADC61E-D06A-4E0E-8582-78C809CC8450}\InprocServer32, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\CLSID\{26B19FA4-E8A1-4A1B-A163-1A1E46F830DD}, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\CLSID\{26B19FA4-E8A1-4A1B-A163-1A1E46F830DD}\InprocServer32, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\CLSID\{BD6ECB00-7C4A-4F97-B425-44117F2A7AAE}\InprocServer32, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\CLASSES\CLSID\{E4ADC61E-D06A-4E0E-8582-78C809CC8450}\InprocServer32, Quarantined, [1761], [333344],1.0.1394
 
Registry Value: 2
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINDOWS|APPINIT_DLLS, Quarantined, [1761], [-1],0.0.0
PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINDOWS|APPINIT_DLLS, Quarantined, [1761], [-1],0.0.0
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 1
PUP.Optional.Amazon1Button.AppFlsh, C:\PROGRAM FILES (X86)\AMAZON\AMAZON1BUTTONAPP, Quarantined, [1761], [333344],1.0.1394
 
File: 5
PUP.Optional.Amazon1Button.AppFlsh, C:\PROGRAM FILES (X86)\AMAZON\AMAZON1BUTTONAPP\Amazon1ButtonUpdater.exe, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, C:\Program Files (x86)\Amazon\Amazon1ButtonApp\AmazonAppIE.dll, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, C:\Program Files (x86)\Amazon\Amazon1ButtonApp\AmazonAppIE64.dll, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, C:\Program Files (x86)\Amazon\Amazon1ButtonApp\AmazonExtIE.dll, Quarantined, [1761], [333344],1.0.1394
PUP.Optional.Amazon1Button.AppFlsh, C:\Program Files (x86)\Amazon\Amazon1ButtonApp\InstallAction.exe, Quarantined, [1761], [333344],1.0.1394
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)
 
 
 
 
 
 
 
 
 
 
Malwarebytes
www.malwarebytes.com
 
-Log Details-
Protection Event Date: 3/17/17
Protection Event Time: 12:38 PM
Logfile: 
Administrator: Yes
 
-Software Information-
Version: 3.0.6.1469
Components Version: 1.0.75
Update Package Version: 1.0.1394
License: Trial
 
-System Information-
OS: Windows 10
CPU: x64
File System: NTFS
User: System
 
-Blocked Malware Details-
File: 1
PUP.Optional.Amazon1Button.AppFlsh, C:\PROGRAM FILES (X86)\AMAZON\AMAZON1BUTTONAPP\AMAZON1BUTTONTASKBARAPP.EXE, Quarantined, [1755], [333344],0.0.0
 
 
(end)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Malwarebytes
www.malwarebytes.com
 
-Log Details-
Protection Event Date: 3/17/17
Protection Event Time: 12:37 PM
Logfile: 
Administrator: Yes
 
-Software Information-
Version: 3.0.6.1469
Components Version: 1.0.75
Update Package Version: 1.0.1394
License: Trial
 
-System Information-
OS: Windows 10
CPU: x64
File System: NTFS
User: System
 
-Blocked Malware Details-
File: 1
PUP.Optional.Amazon1Button.AppFlsh, C:\PROGRAM FILES (X86)\AMAZON\AMAZON1BUTTONAPP\AMAZONEXTIE64.DLL, Quarantined, [1755], [333344],0.0.0
 
 
(end)
 
 
 
 
 
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 10.0.9200 Windows 10 x64
 
Account is Administrative
 
Internet Explorer version: 11.576.14393.0
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.167000 GHz
Memory total: 4176261120, free: 1475362816
 
=======================================
 
 
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 10.0.9200 Windows 10 x64
 
Account is Administrative
 
Internet Explorer version: 11.576.14393.0
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.167000 GHz
Memory total: 4176261120, free: 1490649088
 
Downloaded database version: v2017.03.17.08
Downloaded database version: v2017.03.11.01
Downloaded database version: v2017.03.14.01
=======================================
Initializing...
------------ Kernel report ------------
     03/17/2017 13:01:57
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kd.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\System32\drivers\werkernel.sys
\SystemRoot\System32\drivers\CLFS.SYS
\SystemRoot\System32\drivers\tm.sys
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\System32\drivers\FLTMGR.SYS
\SystemRoot\System32\drivers\msrpc.sys
\SystemRoot\System32\drivers\ksecdd.sys
\SystemRoot\System32\drivers\clipsp.sys
\SystemRoot\System32\drivers\cmimcext.sys
\SystemRoot\System32\drivers\ntosext.sys
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\cng.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\System32\Drivers\acpiex.sys
\SystemRoot\System32\Drivers\WppRecorder.sys
\SystemRoot\System32\drivers\ACPI.sys
\SystemRoot\System32\drivers\WMILIB.SYS
\SystemRoot\System32\drivers\intelpep.sys
\SystemRoot\system32\drivers\WindowsTrustedRT.sys
\SystemRoot\System32\drivers\WindowsTrustedRTProxy.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\drivers\msisadrv.sys
\SystemRoot\System32\drivers\pci.sys
\SystemRoot\System32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\pdc.sys
\SystemRoot\system32\drivers\CEA.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\System32\drivers\spaceport.sys
\SystemRoot\System32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\System32\drivers\storahci.sys
\SystemRoot\System32\drivers\storport.sys
\SystemRoot\System32\drivers\EhStorClass.sys
\SystemRoot\System32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Wof.sys
\SystemRoot\system32\drivers\WdFilter.sys
\SystemRoot\system32\drivers\MBAMSwissArmy.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\System32\Drivers\NTFS.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\System32\drivers\wfplwfs.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\System32\drivers\volume.sys
\SystemRoot\System32\drivers\volsnap.sys
\SystemRoot\System32\drivers\TVALZ_O.SYS
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\system32\drivers\iorate.sys
\SystemRoot\System32\drivers\disk.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\drivers\cdrom.sys
\SystemRoot\system32\drivers\filecrypt.sys
\SystemRoot\system32\drivers\tbs.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\BasicDisplay.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\BasicRender.sys
\SystemRoot\system32\DRIVERS\glancedrv.sys
\SystemRoot\system32\DRIVERS\VIDEOPRT.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\drivers\vwififlt.sys
\SystemRoot\System32\drivers\pacer.sys
\SystemRoot\system32\drivers\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\drivers\npsvctrig.sys
\SystemRoot\System32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\gpuenergydrv.sys
\??\C:\WINDOWS\system32\drivers\mbae64.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\ahcache.sys
\SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_a140581a8f8b58b7\CompositeBus.sys
\SystemRoot\System32\drivers\kdnic.sys
\SystemRoot\System32\drivers\umbus.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\USBXHCI.SYS
\SystemRoot\system32\drivers\ucx01000.sys
\SystemRoot\System32\drivers\TXEIx64.sys
\SystemRoot\System32\drivers\HDAudBus.sys
\SystemRoot\System32\drivers\portcls.sys
\SystemRoot\System32\drivers\drmk.sys
\SystemRoot\System32\drivers\ks.sys
\SystemRoot\System32\drivers\Rt630x64.sys
\SystemRoot\System32\drivers\athw8x.sys
\SystemRoot\System32\drivers\vwifibus.sys
\SystemRoot\system32\DRIVERS\RtsP2Stor.sys
\SystemRoot\System32\drivers\CmBatt.sys
\SystemRoot\System32\drivers\BATTC.SYS
\SystemRoot\System32\drivers\i8042prt.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\System32\drivers\mouclass.sys
\SystemRoot\system32\DRIVERS\CeKbFilter.sys
\SystemRoot\System32\drivers\kbdclass.sys
\SystemRoot\system32\DRIVERS\Smb_driver_Intel.sys
\SystemRoot\System32\drivers\intelppm.sys
\SystemRoot\System32\drivers\Thotkey.sys
\SystemRoot\System32\drivers\mshidkmdf.sys
\SystemRoot\System32\drivers\HIDCLASS.SYS
\SystemRoot\System32\drivers\HIDPARSE.SYS
\SystemRoot\System32\drivers\NdisVirtualBus.sys
\SystemRoot\System32\drivers\swenum.sys
\SystemRoot\System32\drivers\iwdbus.sys
\SystemRoot\System32\drivers\rdpbus.sys
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\System32\drivers\UsbHub3.sys
\SystemRoot\System32\drivers\usbccgp.sys
\SystemRoot\System32\drivers\hidusb.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\System32\drivers\mouhid.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\system32\DRIVERS\cdfs.sys
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\Drivers\dump_storahci.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\win32kfull.sys
\SystemRoot\System32\win32kbase.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\System32\drivers\monitor.sys
\SystemRoot\System32\drivers\dxgmms2.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\mmcss.sys
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\wcifs.sys
\SystemRoot\system32\drivers\storqosflt.sys
\SystemRoot\system32\drivers\wcnfs.sys
\SystemRoot\System32\drivers\registry.sys
\SystemRoot\system32\drivers\lltdio.sys
\SystemRoot\system32\drivers\rspndr.sys
\SystemRoot\System32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\mslldp.sys
\SystemRoot\system32\drivers\ndisuio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\System32\drivers\vwifimp.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\system32\drivers\Ndu.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\System32\drivers\tunnel.sys
\SystemRoot\System32\drivers\condrv.sys
\SystemRoot\system32\Drivers\WdNisDrv.sys
\??\C:\WINDOWS\system32\drivers\farflt.sys
\??\C:\WINDOWS\system32\drivers\mbam.sys
\??\C:\WINDOWS\system32\drivers\mwac.sys
\SystemRoot\system32\drivers\MBAMChameleon.sys
----------- End -----------
Done!
 
Scan started
Database versions:
  main:    v2017.03.17.08
  rootkit: v2017.03.11.01
 
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffff8007bad9e060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xffff8007bad9eae0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffff8007bad9e060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
DevicePointer: 0xffff8007ba1d9330, DeviceName: \Device\00000029\, DriverName: \Driver\storahci\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
This drive is a GPT Drive.
MBR Signature: 55AA
Disk Signature: 0
 
GPT Protective MBR Partition information:
 
    Partition 0 type is EFI-GPT (0xee)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1  Numsec = 4294967295
 
    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
GPT Partition information:
 
    GPT Header Signature 4546492050415254
    GPT Header Revision 65536 Size 92 CRC 1617791468
    GPT Header CurrentLba = 1 BackupLba 976773167
    GPT Header FirstUsableLba 34  LastUsableLba 976773134
    GPT Header Guid bbf23a80-808e-11e4-a445-201a6d7b0e9
    GPT Header Contains 128 partition entries starting at LBA 2
    GPT Header Partition entry size = 128
 
    Backup GPT header Signature 4546492050415254
    Backup GPT header Revision 65536 Size 92 CRC 1617791468
    Backup GPT header CurrentLba = 976773167 BackupLba 1
    Backup GPT header FirstUsableLba 34  LastUsableLba 976773134
    Backup GPT header Guid bbf23a80-808e-11e4-a445-201a6d7b0e9
    Backup GPT header Contains 128 partition entries starting at LBA 976773135
    Backup GPT header Partition entry size = 128
 
    Partition 0 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID bbf23a81-808e-11e4-a445-201a6d7b0e9
    FirstLBA 2048  Last LBA 2099199
    Attributes 1
    Partition Name                 Basic data partition
 
    Partition 1 Type c12a7328-f81f-11d2-ba4b-0a0c93ec93b
    Partition ID bbf23a87-808e-11e4-a445-201a6d7b0e9
    FirstLBA 2099200  Last LBA 2303999
    Attributes 0
    Partition Name                 Basic data partition
 
    GPT Partition 1 is bootable
    Partition 2 Type e3c9e316-b5c-4db8-817d-f92df0215ae
    Partition ID bbf23a89-808e-11e4-a445-201a6d7b0e9
    FirstLBA 2304000  Last LBA 2566143
    Attributes 0
    Partition Name                 Basic data partition
 
    Partition 3 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
    Partition ID bbf23a8f-808e-11e4-a445-201a6d7b0e9
    FirstLBA 2566144  Last LBA 953401645
    Attributes 0
    Partition Name                 Basic data partition
 
    Partition 4 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID 46848bb2-b820-423b-8f4b-8f3cc776655c
    FirstLBA 953403392  Last LBA 955029503
    Attributes 1
    Partition Name                                     
 
    Partition 5 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID 7f94dcbf-9653-11e4-beef-f0761c8942f6
    FirstLBA 955029504  Last LBA 976771210
    Attributes 1
    Partition Name                 Basic data partition
 
Disk Size: 500107862016 bytes
Sector size: 512 bytes
 
Done!
File "C:\Users\Shelley\AppData\Local\Comms\UnistoreDB\store.vol" is sparse (flags = 32768)
File "C:\Windows\System32\config\systemprofile\AppData\Local\DataSharing\Storage\DSTokenDB2.dat" is sparse (flags = 32768)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-A44A5A690845C064BE3A2DCCA9B30D06E196B33C.bin.79" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-A44A5A690845C064BE3A2DCCA9B30D06E196B33C.bin.7C" is compressed (flags = 1)
File "C:\ProgramData\Microsoft\Windows Defender\Scans\mpcache-A44A5A690845C064BE3A2DCCA9B30D06E196B33C.bin.83" is compressed (flags = 1)
Scan finished
 
 
 
 
 
 
 
 
 
 
 
 
Rkill 2.8.4 by Lawrence Abrams (Grinler)
Copyright 2008-2017 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 03/17/2017 02:20:20 PM in x64 mode.
Windows Version: Windows 10 Home 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Users\Shelley\AppData\Local\Apps\2.0\026P9MON.AOL\B3R6R26E.7T2\curs..tion_9e9e83ddf3ed3ead_0005.0001_fb8944c2684f5b6c\CurseClient.exe (PID: 3008) [UP-HEUR]
 
1 proccess terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * gagp30kx [Missing Service]
 * IEEtwCollectorService [Missing Service]
 * IoQos [Missing Service]
 * nv_agp [Missing Service]
 * TimeBroker [Missing Service]
 * uagp35 [Missing Service]
 * uliagpkx [Missing Service]
 * WcsPlugInService [Missing Service]
 * wpcfltr [Missing Service]
 * WSService [Missing Service]
 
 * agp440 [Missing ImagePath]
 
 * AJRouter => %SystemRoot%\system32\svchost.exe -k LocalServiceNetworkRestricted [Incorrect ImagePath]
 * WpnService => %systemroot%\system32\svchost.exe -k netsvcs [Incorrect ImagePath]
 
 * vmicrdv => %SystemRoot%\System32\icsvcext.dll [Incorrect ServiceDLL]
 * vmicvss => %SystemRoot%\System32\icsvcext.dll [Incorrect ServiceDLL]
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 03/17/2017 02:25:22 PM
Execution time: 0 hours(s), 5 minute(s), and 1 seconds(s)


#4 hrolsons

hrolsons
  • Topic Starter

  • Members
  • 230 posts
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  • Local time:12:41 PM

Posted 17 March 2017 - 03:37 PM

Thank you so much for your help!  Here are the results.  The only one I couldn't find was 

  • "mbar-log-{date} (xx-xx-xx).txt"

 

Let me know what is next and thanks again!



#5 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,709 posts
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  • Gender:Male
  • Location:Daly City, CA
  • Local time:10:41 AM

Posted 17 March 2017 - 10:16 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#6 hrolsons

hrolsons
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  • Local time:12:41 PM

Posted 18 March 2017 - 10:08 PM

# AdwCleaner v6.044 - Logfile created 18/03/2017 at 13:30:54
# Updated on 28/02/2017 by Malwarebytes
# Database : 2017-03-17.2 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : Shelley - SHELLEYLAPTOP
# Running from : C:\Users\Shelley\Downloads\AdwCleaner.exe
# Mode: Scan
 
 
 
***** [ Services ] *****
 
No malicious services found.
 
 
***** [ Folders ] *****
 
Folder Found:  C:\Users\Shelley\AppData\Local\SweetLabs App Platform
Folder Found:  C:\Users\Shelley\Favorites\StumbleUpon
Folder Found:  C:\Users\Shelley_Business\AppData\Local\Pokki
Folder Found:  C:\Users\Shelley_Business\Favorites\StumbleUpon
Folder Found:  C:\ProgramData\Pokki
Folder Found:  C:\ProgramData\Application Data\Pokki
Folder Found:  C:\Users\Default User\AppData\Local\Pokki
Folder Found:  C:\Users\Default\AppData\Local\Pokki
Folder Found:  C:\Users\Public\Pokki
Folder Found:  C:\Users\Shelley\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbjikboenpfhbbejgkoklgkhjpfogcam
Folder Found:  C:\Users\Shelley\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pbjikboenpfhbbejgkoklgkhjpfogcam
 
 
***** [ Files ] *****
 
File Found:  C:\Users\Shelley\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Goodgame Empire.lnk
File Found:  C:\Users\Shelley\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Pokki Start Menu.lnk
File Found:  C:\Users\Shelley\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\PC App Store.lnk
File Found:  C:\Users\Shelley\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_pbjikboenpfhbbejgkoklgkhjpfogcam_0.localstorage
 
 
***** [ DLL ] *****
 
No malicious DLLs found.
 
 
***** [ WMI ] *****
 
No malicious keys found.
 
 
***** [ Shortcuts ] *****
 
No infected shortcut found.
 
 
***** [ Scheduled Tasks ] *****
 
Task Found:  SweetLabs App Platform
 
 
***** [ Registry ] *****
 
Key Found:  HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Pokki_149b46d4a102c0304583931ceaa3f0bf19785ee3
Key Found:  HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Pokki_17dd240efdb0c50e8a5015de26b6d100f1b1072c
Key Found:  HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Pokki_2e9d53cc2b402b6e65aa9551308ca17a19c4721a
Key Found:  HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Pokki_923d0f1d35897f6a6a73ba838623cda94c4ab689
Key Found:  HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Pokki_b79314136e6ba18353f09bd5bf012d131f0304a4
Key Found:  HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Pokki_cfada041afdc4a11092a096cac66ab6a0945d92b
Key Found:  HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\service1
Key Found:  [x64] HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\service1
Key Found:  HKU\S-1-5-21-2744164816-2737134512-4114300967-1001\Software\SweetLabs App Platform
Key Found:  HKU\S-1-5-21-2744164816-2737134512-4114300967-1001\Software\Microsoft\Windows\CurrentVersion\Uninstall\SweetLabs_AP
Key Found:  HKU\S-1-5-21-2744164816-2737134512-4114300967-1001\Software\Microsoft\Windows\CurrentVersion\Uninstall\SweetLabs_Start_Menu
Key Found:  HKCU\Software\SweetLabs App Platform
Key Found:  HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\SweetLabs_AP
Key Found:  HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\SweetLabs_Start_Menu
Key Found:  [x64] HKCU\Software\SweetLabs App Platform
Key Found:  [x64] HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\SweetLabs_AP
Key Found:  [x64] HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\SweetLabs_Start_Menu
Data Found:  HKU\S-1-5-21-2744164816-2737134512-4114300967-1001\Software\Microsoft\Internet Explorer\Main [Secondary Start Pages] - hxxp://mystart.toshiba.com
Data Found:  HKU\S-1-5-21-2744164816-2737134512-4114300967-1001\Software\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] - hxxp://mystart.toshiba.com
Data Found:  HKCU\Software\Microsoft\Internet Explorer\Main [Secondary Start Pages] - hxxp://mystart.toshiba.com
Data Found:  HKCU\Software\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] - hxxp://mystart.toshiba.com
Data Found:  [x64] HKCU\Software\Microsoft\Internet Explorer\Main [Secondary Start Pages] - hxxp://mystart.toshiba.com
Data Found:  [x64] HKCU\Software\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] - hxxp://mystart.toshiba.com
Data Found:  [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] - hxxp://mystart.toshiba.com
Data Found:  [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Secondary Start Pages] - hxxp://mystart.toshiba.com
Key Found:  HKCU\Software\Classes\AllFileSystemObjects\shell\pokki
Key Found:  HKCU\Software\Classes\Directory\shell\pokki
Key Found:  HKCU\Software\Classes\Drive\shell\pokki
Key Found:  HKCU\Software\Classes\lnkfile\shell\pokki
 
 
***** [ Web browsers ] *****
 
No malicious Firefox based browser items found.
Chrome pref Found:  [C:\Users\Shelley\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ] - pbjikboenpfhbbejgkoklgkhjpfogcam
Chrome pref Found:  [C:\Users\Shelley_Business\AppData\Local\Google\Chrome\User Data\Default\Web data] - aol.com
Chrome pref Found:  [C:\Users\Shelley_Business\AppData\Local\Google\Chrome\User Data\Default\Web data] - ask.com
 
*************************
 
C:\AdwCleaner\AdwCleaner[S0].txt - [5400 Bytes] - [18/03/2017 13:30:54]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [5473 Bytes] ##########
 
 
 
 
 
Junkware Removal Tool
Requesting restore point... success
Validating restore point... Failed  0x80070002
 
Restore point creation encountered an error.
If you would like to continue anyway, 
press any key to continue...
 
I did that!
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.2 (03.10.2017)
Operating System: Windows 10 Home x64 
Ran by Shelley (Administrator) on Sat 03/18/2017 at 14:17:10.99
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 0 
 
 
 
 
Registry: 1 
 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{03E20A1D-D772-4D9B-8605-988BF0A6B571} (Registry Key)
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 03/18/2017 at 14:26:00.95
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
 
 
 
 
 
Sophos Free Virus Removal Tool 
 
No threats detected


#7 Broni

Broni

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Posted 19 March 2017 - 08:31 PM

Update Adobe Flash Player: http://get.adobe.com/flashplayer/
Make sure you UN-check Yes, install McAfee Security Scan Plus

NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

 

================================

 

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

7. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

11. Please, let me know, how your computer is doing.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#8 hrolsons

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Posted 21 March 2017 - 04:33 PM

Thank you thank you thank you!  



#9 Broni

Broni

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Posted 21 March 2017 - 08:46 PM

You're very welcome p22002759.gif


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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