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Can my broken hard drive be fixed?


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#1 OneStopShopper

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Posted 15 March 2017 - 11:41 AM

Hey everyone. I've got a faulty internal hard disk. Its almost 4 years old and has 7930 hours of use. I wanna know if there's any way it can be fixed. I've copied all the important data so formatting it isn't an issue. 

I ran a test using a bootable Linux drive and these are the results:

 

smartctl 6.4 2015-06-04 r4109 [i686-linux-4.4.2-pmagic] (local build)
Copyright (C) 2002-15, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Samsung SpinPoint M8 (AF)
Device Model:     ST750LM022 HN-M750MBB
Serial Number:    S2UQJ9CC820435
LU WWN Device Id: 5 0004cf 208426016
Firmware Version: 2AR10001
User Capacity:    750,156,374,016 bytes [750 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Form Factor:      2.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 6
SATA Version is:  SATA 3.0, 3.0 Gb/s (current: 1.5 Gb/s)
Local Time is:    Wed Mar 15 19:20:52 2017 CDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      ( 137)	The previous self-test completed having
					a test element that failed and the
					device is suspected of having handling
					damage.
Total time to complete Offline 
data collection: 		( 9420) seconds.
Offline data collection
capabilities: 			 (0x5b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 ( 157) minutes.
SCT capabilities: 	       (0x003f)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   001   001   051    Pre-fail  Always   FAILING_NOW 263088
  2 Throughput_Performance  0x0026   252   252   000    Old_age   Always       -       0
  3 Spin_Up_Time            0x0023   089   088   025    Pre-fail  Always       -       3460
  4 Start_Stop_Count        0x0032   095   095   000    Old_age   Always       -       5728
  5 Reallocated_Sector_Ct   0x0033   252   252   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   252   252   051    Old_age   Always       -       0
  8 Seek_Time_Performance   0x0024   252   252   015    Old_age   Offline      -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       7930
 10 Spin_Retry_Count        0x0032   252   252   051    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   095   095   000    Old_age   Always       -       5671
191 G-Sense_Error_Rate      0x0022   100   100   000    Old_age   Always       -       1484
192 Power-Off_Retract_Count 0x0022   252   252   000    Old_age   Always       -       0
194 Temperature_Celsius     0x0002   064   047   000    Old_age   Always       -       35 (Min/Max 17/53)
195 Hardware_ECC_Recovered  0x003a   100   100   000    Old_age   Always       -       0
196 Reallocated_Event_Count 0x0032   252   252   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   100   100   000    Old_age   Always       -       2
198 Offline_Uncorrectable   0x0030   252   252   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0036   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x002a   100   100   000    Old_age   Always       -       31607
223 Load_Retry_Count        0x0032   100   100   000    Old_age   Always       -       231
225 Load_Cycle_Count        0x0032   081   081   000    Old_age   Always       -       199445

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed: handling damage??  90%      7930         0
# 2  Short offline       Completed: handling damage??  90%      7924         0

SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Completed_handling_damage?? [90% left] (0-65535)
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


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#2 QQQQ

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Posted 15 March 2017 - 11:52 AM

No it can't just replace it. https://www.newegg.com/Product/Product.aspx?Item=N82E16822152290

I would suggest you replace it with a 7200 rpm drive instead of the 5400 rpm you currently have though.



#3 JohnC_21

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Posted 15 March 2017 - 12:04 PM

The first attribute which shows a high RAW Read Error Rate is typical for Seagate drives. I don't see anything unusual in the other attributes other than two pending sectors and a fairly high Gsense attribute..As far as the Multizone errors see this thread

 

http://www.users.on.net/~fzabkar/HDD/Seagate_SER_RRER_HEC.html

 

What makes you believe the drive is failing.

 

Test it with Seatools for Windows and do the short/long tests. If you cannot boot to Windows Seagate has a bootable DOS disk which can test the drive.



#4 ranchhand_

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Posted 15 March 2017 - 06:03 PM

 

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.

Run the Seagate utility as JohnC recommended, but pay attention to the SMART result; if the program messages you that SMART has tripped and asks you if you wish to continue, respond "Yes". However, the above failure notice is not a good sign.


Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.


#5 JohnC_21

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Posted 15 March 2017 - 06:51 PM

 

 

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.

Run the Seagate utility as JohnC recommended, but pay attention to the SMART result; if the program messages you that SMART has tripped and asks you if you wish to continue, respond "Yes". However, the above failure notice is not a good sign.

 

Thanks ranchhand, I completely missed that. Couldn't see the forest for the trees.



#6 ranchhand_

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Posted 16 March 2017 - 12:05 AM

No problem, John. You have helped thousands of people over the years with spot-on analysis of problems. Your help on this forum is valued.


Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.


#7 Cosmicbrat

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Posted 30 November 2017 - 08:00 PM

There is hard drive scenario which can be repaired..  If you let a PC upload a lot of files when the hard drive is already quite full, suddenly the hard drive will get100% full, and will just stop, and won't do anything..  There are ways to unplug a full hard drive...
Another thing that happens is hard drives will just fail, and you've suddenly lost all your years of data..  As a last resort you can put it in a sealed baggie and freeze it in the freezer for a few hours, then try it..  There's a 30% chance that you might get your files off the thing.. 
I've chatted with experts about failing hard drives..  They all tell me '"the moment I hear a hard drive make a few wearing out noises, or it causes a few nasty stall, crash, or lockup glitches, I upload all my data to a new hard drive, and smash the old one with a hammer and sharp-chisel before I toss it into the trash"..  Never trust a noisy hard drive...
 
My habit is I have four Toshiba 1-gig external hard drives as my back ups.. Te one with everything, gets hidden in a safe place where even a god couldn't find it..  The other three are: music storage and editing, video storage and editing, and the third is almost everything, plus notes, and pix editing..  I never ever connect an external hard drive to a computer that's net-connected, not ever..  I never ever connect an external hard drive to a Windows computer..  That would be just foolish...
I transfer files to the external hard drives via flash drives from Windows computers to Linux computers..  I wouldn't trust microsoft with even a bent green penny that I didn't want... 
I do all my editing work on external hard drives, it's almost never in the computers..  Before I shut off a windows computer, I collect all the days new files and bookmarks and stuff, and send everything to a flash drive, then take it to the Linux computers to be uploaded to the proper external HD's..  When my computers are attacked by childish insane bullies, I never ever loose even so much as a pixel of my private files and treasures..  My computers are always empty of my files, except for easily replaceable pix, notes, music, and videos, which are in the external hd's..
The moment an OS even hiccups wrong, in goes the DBAN CD on 'autonuke'..  DBAN triple erases the OS into a born again virgin-hd, and I do a clean install..  *Never ever run DBAN with external drives connected to the PC, unless you intend to format them clean..  DBAN will destroy them the moment it starts.. Been there, done that..  Very Not fun!.. I still see the stains on the floor from my tears, and the walls are still ringing with my over the top cussing. I lost an whole external hd that day..  It's like going to hell and coming back with forth-degree burns..  I recommend Toshiba external hd's..  Mine have sustained a lot of bumps and a few falls, and it hasn't harmed them, I hope..  WD external hd's will die from just a tiny bump..  I boycott everything WD.. 
 
 


Edited by Chris Cosgrove, 01 December 2017 - 06:38 PM.
Mod edit - Irrelevant material removed.


#8 Kilroy

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Posted 01 December 2017 - 04:24 PM

No, your drive cannot be fixed.

 

Can you get your data off of the drive?  Maybe.

 

Can you still read the drive?  Can you copy the data to another drive?

 

If you can't read the drive or copy the data to another drive you're probably going to need professional help.  I've used Kroll in the past to pull data off of failed or failing work drives.  The bad news is that I've never seen a bill of less than $1,000 for the work.  For your $1,000+ you get a portable drive and your data.  The question is, how much is your data worth to you?


Edited by Kilroy, 01 December 2017 - 04:26 PM.


#9 MadmanRB

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Posted 01 December 2017 - 05:32 PM

Indeed hard drive repair is costly and not worth any time, this is why backups are a good thing


You know you want me baby!

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#10 Imacelebrity

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Posted 01 December 2017 - 06:20 PM

ive just installed a sandisk SSD , boot up is really fast as is shut down, they are the way to go 



#11 r.a.d.

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Posted 01 December 2017 - 07:53 PM

"I've copied all the important data so formatting it isn't an issue." OP

Having had three hard drives die, I was very glad to have backed up to removable media. Seems like the OP hopefully did as well as per their statement.

I may have mis-interpreted that statement if it pertains to the HDD info posted. If so, sorry for intruding.

Edited by r.a.d., 01 December 2017 - 08:25 PM.

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