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PC problem unknown


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#1 Val12

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Posted 14 March 2017 - 08:21 AM

Hello

I need your help regarding a friend PC. The system has a lot of virus so we formatted the system and after doing that we notice that the system got hot to such extent that it can't be on for more than 25minute and the back is 2 hours please what can I do to it.

Thanks I will be waiting.

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#2 hamluis

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Posted 14 March 2017 - 09:43 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 Val12

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Posted 14 March 2017 - 10:39 AM

Are you saying mini tool box is the only thing that can solve all problem.

I think what is wrong with this PC should be with hardware and not software

#4 vcolev

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Posted 14 March 2017 - 11:25 AM

Mini Tool Box helps people troubleshoot your computers issue. It gives info that others can analyze to troubleshoot the issue



#5 Val12

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Posted 14 March 2017 - 11:28 AM

OK so if I install the mini tool box I can use it to solve all my issues on computer.

#6 hamluis

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Posted 14 March 2017 - 12:01 PM

We...are not here to come up with solutions, to solve...we are trying to help you to address or find out whatever is wrong.  Nothing is guaranteed to solve whatever is wrong...but we need information to even begin to guess at what might be contributing to your problems. 

 

There is no magical tool...which can solve every possible item that may go wrong with a computer.  Even if there is one...we don't have it here and we are not magicians.

 

Louis



#7 Val12

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Posted 14 March 2017 - 12:10 PM

Wow am so amazed with that. I will try installing the mini tool box and hrt back to you as soon as I can.


Edited by hamluis, 15 March 2017 - 09:48 AM.


#8 Val12

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Posted 15 March 2017 - 02:41 AM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Valerie (administrator) on 15-03-2017 at 00:28:06
Running from "C:\Users\Valerie\Downloads"
Microsoft Windows 7 Ultimate   (X64)
Model: X140-L.AS1PAD Manufacturer: LG Electronics

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/08/2017 11:25:20 PM) (Source: Microsoft Office 12) (User: )
Description: Rejected Safe Mode action : Microsoft Office Word.

Error: (03/07/2017 04:37:33 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.

Error: (03/07/2017 04:36:13 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid..

Error: (03/07/2017 04:36:13 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid..

Error: (03/07/2017 04:36:07 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid..

Error: (03/07/2017 04:35:57 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid..

Error: (03/07/2017 04:34:55 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid..

Error: (03/07/2017 04:34:55 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid..

Error: (03/07/2017 04:34:55 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid..

Error: (03/07/2017 04:34:52 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.

System errors:
=============
Error: (03/14/2017 11:59:39 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.


Error: (03/14/2017 11:59:39 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

Error: (03/14/2017 11:59:39 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.

Error: (03/14/2017 11:59:34 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

Error: (03/14/2017 11:59:34 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

Error: (03/14/2017 11:59:04 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

Error: (03/14/2017 11:59:03 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

Error: (03/14/2017 11:50:52 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

Error: (03/14/2017 11:50:52 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

Error: (03/14/2017 11:50:52 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 56.0.2924.87 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.14.10.2230 - Intel Corporation)
Lenovo EasyCamera (HKLM-x32\...\{4BB1DCED-84D3-47F9-B718-5947E904593E}) (Version:  - )
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.4518.1014 - Microsoft Corporation)
mortal kombat 4 (HKLM-x32\...\mortal kombat 44.0) (Version: 4.0 - team royce)
Mozilla Firefox 51.0.1 (x64 en-US) (HKLM\...\Mozilla Firefox 51.0.1 (x64 en-US)) (Version: 51.0.1 - Mozilla)
Mozilla Firefox 52.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 52.0 (x86 en-US)) (Version: 52.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 52.0.0.6270 - Mozilla)
Opera Stable 43.0.2442.1144 (HKLM-x32\...\Opera 43.0.2442.1144) (Version: 43.0.2442.1144 - Opera Software)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6873 - Realtek Semiconductor Corp.)
USB Disk Security 5.0.0.76 (HKLM-x32\...\USB Disk Security_is1) (Version:  - zbshareware, Inc.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)

========================= Memory info: ===================================
Percentage of memory in use: 84%
Total physical RAM: 1012.2 MB
Available physical RAM: 160.68 MB
Total Virtual: 2036.2 MB
Available Virtual: 381.94 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:232.79 GB) (Free:207.52 GB) NTFS

========================= Users: ========================================
User accounts for \\ Valerie PC

Administrator            Guest                    Valerie               


**** End of log ****
 
This is the outcome I receive from the mini tool box.

Edited by hamluis, 15 March 2017 - 09:54 AM.


#9 Val12

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Posted 15 March 2017 - 04:42 PM

Hello am yet to hear from you

#10 hamluis

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Posted 15 March 2017 - 05:33 PM

I am yet to see the other data I requested.

 

Louis



#11 Val12

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Posted 16 March 2017 - 10:36 AM

OK you mean I should run the speccy software also and send the output to you also.

I will do that as soon as am with my PC. I have a lot of things you will help me with since am not an expert when it comes to repairing PC

#12 Val12

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Posted 17 March 2017 - 01:51 AM

http://speccy.piriform.com/results/o3m8ZrIoErVFDpXNIf7qI4l

 

 

this is the result of what you requested for..... i hope am safe



#13 hamluis

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Posted 17 March 2017 - 06:16 AM

Thanks :).
 
The operational problems that you describe...IMO, these are attributable to the fact that you are running W7 Ultimate on a system with 1GB RAM installed.  You could install another 1GB module of RAM, since you have two slots, with only one containing a RAM module. 
 
From what I see, this motherboard was originally installed with 2GB RAM and Win 7 Ultimate is not the original O/S.
 
Temp reflected for your CPU is fine, the max temp for that CPU is 100 Celsius.  Your system reflects a temp of 64 Celsius, plenty of room.
 
System running IE 8, which is not acceptable by many websites.  A number of critical updates appear not to be installed.
 
Error: (03/14/2017 11:59:39 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.

 
Did you actually do as suggested in the above error? Be aware that running chkdsk /r may not be able to overcome the file system corruption cited.

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

Louis



#14 Val12

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Posted 17 March 2017 - 06:37 AM

So what is your suggestion now to solve the issue

#15 CyberSec_ET

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Posted 17 March 2017 - 06:52 AM

So what is your suggestion now to solve the issue

 

@

hamluis

 

Suggested that you add another memory stick, since you have only one 1 gb of ram with W7 Ultimate.






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