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External hard drive not running

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#1 kawczynk


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Posted 13 March 2017 - 01:14 PM

Hi everyone!

2 days ago a USB 3.0 hard drive was dropped to the ground and stopped working - I can connect it to a computer but it shows me that the drive is failed and all I can do is to format it. I tried several things - opened the drive - everything was ok there, tried it on Ubuntu, Windows 7, Windows 10, put it in freezer for 24 hours - the effect is still the same. I don't care if the drive itself can be rescued - I want only the files. How can I recover them? Do I need any special software? the drive type is samsung ST1000Lm024. 


One more thing is that when I opened the Seagate cover, there was a normal laptop drive - Samsung. I checked it on Crystal Disk Info and it showed me that the drive was almost unused (which is not true) and that the file sectors are broken. 


I attached screenshot from CrystalDiskInfo and the image of the drive inside. 

Attached Files

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#2 Havachat


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Posted 13 March 2017 - 07:58 PM

If the Drive was Dropped , then mechanical damage has been caused.

No Software can fix this problem.


Opening the drive is not a good idea unless you have some skills in doing so , as contaminants now live there.

The Head is usually the culprit if not Parked correctly or Drives not spinning up , or Pcb Board Fault.


The more you Play around with it , the less chances you have of getting anywhere , or retrieving Data.


Data Recovery Specialists can do this , but dont expect any change from 1k - 2k , and thats not a guarantee they can 100% anyway.


Depends on what Data you had and how Important it  "was"  to you.


In future - have multple BackUps.

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