Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Frozen Machine


  • Please log in to reply
4 replies to this topic

#1 Jackflash66

Jackflash66

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:06:45 PM

Posted 13 March 2017 - 06:46 AM

Hi

 

When I try to visit a streaming video site or play an on line game my mouse freezes, video plays but mouse frozen. I have tried multiple games and streaming video sites with the same result.  At first video stored on the machine worked fine but now same issue. I have run multiple anti virus scans [defender, trend esnet, avira Malwarebytes, MS malicious removel etc] and rootkit scans to no avail. I thought I might have a virus received via email from a third party who later said he though he was infected. At one point I lost internet but re-installed from an image which cured that; but back with the mouse issue.I am running Windows 10 professional  64 bit [fully updated]. Any ideas for a cure please?


Edited by Jackflash66, 13 March 2017 - 11:46 AM.


BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,690 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:11:45 AM

Posted 13 March 2017 - 01:12 PM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

The one piece of information the Speccy will not provide is the make and model of your PSU.  If you know what it is please post this along with the Speccy link which will be generated.

When Speccy opens you will see a screen similar to the one below.

speccy...1png_zpsr3irze6o.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy...2_zpsia3rp09d.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy...3_zpsnj1twsfh.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Jackflash66

Jackflash66
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:06:45 PM

Posted 13 March 2017 - 01:29 PM

Hi

 

Thanks for the reply

http://speccy.piriform.com/results/AGTejAQ25kORp88PrbVwFOx

 

Sorry but short of disassembling the m/c I do not know the make etc of the PSU.



#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,690 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:11:45 AM

Posted 13 March 2017 - 01:47 PM


Press the windows keywindowskey_zps092d5c75.png  and the X key to open the Windows Mobility Center menu.

 

When the menu opens select Device Manager.

 

Scroll down to Display Adapters. click/tap on the Driver tab, then uninstall the Radeon driver.  When you restart the computer a new driver will be installed.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Jackflash66

Jackflash66
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:06:45 PM

Posted 13 March 2017 - 02:58 PM

Hi

 

Regret to say the uninstall/reinstall did not work. Looks like I will have to resign myself to a wipe and re-install everything. Thanks for trying.

 

Addition: I re-installed from scratch: no improvement then tried an image restore again with a different graphics card. Same issues. Then tried safe mode - guess what the frozen mouse unfroze and worked? This give anyone a bright idea - I'm lost!


Edited by Jackflash66, 14 March 2017 - 01:24 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users