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Making the forum better


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#1 Natasha4rawlings

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Posted 13 March 2017 - 04:43 AM

Hi, I'm Natasha,the forum so far has offered up solutions to most of the ict problems common to our computers... But not everything is entirely solved... How can we take this to a next level to incorporate various users virtually and experience a better and smoother operation.


Edited by hamluis, 13 March 2017 - 06:28 AM.
Moved from Introductions to Announcement, Comments - Hamluis.


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#2 Chris Cosgrove

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Posted 13 March 2017 - 08:09 PM

Well, the Members on BC can only attempt to answer the questions they are asked and it is true that not all the problems raised come to a satisfactory conclusion. Partly this is due to people not describing their problem or their equipment adequately and partly this is due to the fact that the people who may be responding to a problem may not be fully aware of the solution. We are after all all volunteers and enthusiasts.

 

It is also a fact that not all problems are open to written solutions, sometimes actual hands-on analysis and testing works better and that is something a forum like BC cannot provide.

 

However if you can come up with suggestions to actually improve the experience the staff will certainly be willing to listen.

 

Chris Cosgrove


Edited by Chris Cosgrove, 13 March 2017 - 08:10 PM.


#3 Natasha4rawlings

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Posted 14 March 2017 - 03:46 AM

Solutions could come through the ideal description of the problem... However, I think it would be great to have an option open for photos or videos.... Or even conference calls... It will certainly take the forum to reach new heights

#4 Chris Cosgrove

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Posted 21 March 2017 - 07:47 PM

In many - not all - sections of BC you are allowed to post images such as screenshots and you can provide links to externally stored pictures and videos - such as on DropBox and elsewhere - in any section of the forum.

 

Conference calls and other forms of remote assistance are not allowed, as per the forum rules all help and advice must be given on open forum pages or on the chat room. However if you prefer a more nearly direct means of communication than the the forum pages there is the IRC chat channel -

 

https://www.bleepingcomputer.com/chat/

 

Chris Cosgrove



#5 Angoid

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Posted 13 April 2017 - 09:51 AM

With regard to videos, some of us view the forum from work where there may be a "quiet office" policy in force as music and noise from videos can be annoying to colleagues.

Therefore, videos should either be silent or not used.

The other problem with videos is that you can't Control-F search for bits at a later date - you end up fiddling with the slider to find the correct point and this wastes more time than it saves.

 

The idea of a forum is that anyone who has a clue can answer (with the exception of malware removal where special training is required to respond) and we all learn.

 

As for describing the problem, I'd say that one problem is that people often don't understand their own problems.  Even IT people.  I work in technical support, and if I had £1 for every time I had to deal with a call that was logged by way of a screenshot that consists of nothing more than an error message "Error 80078005 unspecified error" and the wording, "What does this mean?" I'd be able to give up work and be sunning myself in the Bahamas by now.

 

The immediate answer is, "I haven't got a clue.  What were you doing at the time?  Has it ever worked?  What changes did you make just before it started happening?  What is the surrounding context?"  And so on.


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#6 Chris Cosgrove

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Posted 29 April 2017 - 04:36 PM

 

Solutions could come through the ideal description of the problem

 

That would be nice, just not possible. But what is possible - and all too many people ignore- is to give details of your equipment such as make  and model and OS type. This is really useful information. Plus, as Angoid said, a description of what you were doing and what has happened.

 

Chris Cosgrove



#7 PerspectiveObjective

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Posted 14 July 2017 - 12:53 PM

Image-photo-jpg resize so when they are page size one can make them quarter size on the fly.


Oh those are really nice, where`d you get them done at? YOUR NAILS SILLY! Banter/Wit is a primary member requirement to colossal project solution.  Not to toot my horn......          (                (        (       (     :trumpet: but, who else will!? teeehehehehehheeee!~~~8 : P Additionally::: "Do, or do not. There is no try." - Yoga


#8 Threesom666

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Posted 29 July 2017 - 01:43 AM

 

 

Solutions could come through the ideal description of the problem

 

That would be nice, just not possible. But what is possible - and all too many people ignore- is to give details of your equipment such as make  and model and OS type. This is really useful information. Plus, as Angoid said, a description of what you were doing and what has happened.

 

Chris Cosgrove

 

I agree. Giving specifics can greatly help the solutioner solve the problem.



#9 PerspectiveObjective

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Posted 23 January 2018 - 03:33 PM

the LINK header on forums GEN. Topics > Bleeping Computer suggestions , Announcements blah should be formatted to read quickly
.... as in if I may,
 
 
  '   SUGGESTIONS ! BleepingCOMPUTER!!!!! COMMENTS & Announcements Naturally. '
 
 
 2)  THIS LEADER / NAV pointer text line at the top OF FORUM GAMES AREAS!! 'plural',should be huge so it can be used easily, minimize the sign up tripe and colour signup tripe light gray/grey EVERYTHING IN IT good grief!
 

BleepingComputer.com→ General TopicsForum Games
 
AT A MINIMUM COLOUR IT LIKE YOU DID THE SALES TRIPE { I mean sign up GIANT IN THE WAY dialogue box    }
FONT LARGE

 
oh, 3)
also have a Down quick link or BOTTOM \/
QUICKY LINK at the top of the pages, [WELL IN THE GAMING AREA, would be handy]
 
oh thanks for putting the AUTO-REFRESH feature on FORUM GAMES main page, works well.


Edited by PerspectiveObjective, 23 January 2018 - 06:22 PM.

Oh those are really nice, where`d you get them done at? YOUR NAILS SILLY! Banter/Wit is a primary member requirement to colossal project solution.  Not to toot my horn......          (                (        (       (     :trumpet: but, who else will!? teeehehehehehheeee!~~~8 : P Additionally::: "Do, or do not. There is no try." - Yoga


#10 PerspectiveObjective

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Posted 08 March 2018 - 04:06 PM

Why can't it say on the main forums page  .... forums/

...

 

https://www.bleepingcomputer.com/forums/

 

that in the games area there are 114 people in there? or whatever the current, now when you get that done don't screw it up by adding that for other areas too but you will so a waste of air oh well just a thought toodles!


Oh those are really nice, where`d you get them done at? YOUR NAILS SILLY! Banter/Wit is a primary member requirement to colossal project solution.  Not to toot my horn......          (                (        (       (     :trumpet: but, who else will!? teeehehehehehheeee!~~~8 : P Additionally::: "Do, or do not. There is no try." - Yoga


#11 PerspectiveObjective

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Posted 18 June 2018 - 01:35 PM

Also, in brief -- perhaps a link to the millions well maybe only hundreds, of lost threads that were moved and completely lost because the titles certainly don't work for client user/visitor searches at a later time.  Sure if you've a mind to be the investigator one can find anything but to the common user that stops by and tries to find the MOVED topic, well ha! good luck.

 

Probably only takes a second to pop the link in there.

The kicker, then they lock it, although -- I have to admit some were nice and didn't lock it and a link reference was dropped in which helped untold users at a later time to locate the topic which of course there are no stats to readily explain this in detail and I'm quite sure this has been brought up before, I can't be the only one to have noticed lost content.


Edited by PerspectiveObjective, 18 June 2018 - 10:42 PM.

Oh those are really nice, where`d you get them done at? YOUR NAILS SILLY! Banter/Wit is a primary member requirement to colossal project solution.  Not to toot my horn......          (                (        (       (     :trumpet: but, who else will!? teeehehehehehheeee!~~~8 : P Additionally::: "Do, or do not. There is no try." - Yoga


#12 Chris Cosgrove

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Posted 18 June 2018 - 06:56 PM

In general when threads are moved from one section to another where they may be better fitted a link to the thread is left in the original forum. A search for, as an example. 'Problems with Canon printer' originally posted in Win 10 and then moved to external hardware will still have the original link in the Win 10 section, which in turn will take you to the active topic in 'External hardware'.

 

I am not even going to try to warrant that this has happened every time - there are some 90,000 topics in the Windows OS section alone - but it is the procedure in the vast majority of cases.

 

Chris Cosgrove



#13 PerspectiveObjective

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Posted 18 June 2018 - 10:41 PM

Thanks for addressing this, yeah seems like a good practice the link bit.

 

Yeah << good word yeah : D I've seen some and they were done nicely and some even provided a link and some provided link and were not even locked tight.  But some are locked tight and nobody is able to correct it later like ME!!!!!!! hahaha!

However, I can't even begin to think of the times I've zipped on over to search because I couldn't quickly see it at WIN 10 area or wherever it was moved to, and well if one keeps trying enough searches with the names of OP or even whoever moved it mostly always works..... you get the idea.  YEah that's a lot over 90,000 and climbing yikes!

Well --- again, thanks for getting back on this bit. I have to go burn some food now and hope I don't catch the kitchen on fire LATERZZZZZZZZZZ


Oh those are really nice, where`d you get them done at? YOUR NAILS SILLY! Banter/Wit is a primary member requirement to colossal project solution.  Not to toot my horn......          (                (        (       (     :trumpet: but, who else will!? teeehehehehehheeee!~~~8 : P Additionally::: "Do, or do not. There is no try." - Yoga


#14 Chris Cosgrove

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Posted 21 June 2018 - 06:36 PM

There is a difference between a 'moved' topic and a 'locked' topic

 

A 'moved' topic is one which the moderating staff have decided would be better in a different part of BC. Then the original post would still, in my example, be in Win 10 but it would only be a link to the active topic in 'External hardware'.

 

A 'locked' topic is one which has been closed by the moderating staff. The most common reason for this is that the OP - original poster - has been advised to start a new topic in, for example, malware removal and the original topic is closed to prevent any confusion. Other reasons for closing a topic are going wildly off topic and, much less commonly on BC, trolling or starting a flame war.

 

A topic which has been moved is still open to more posts but they will appear in the topic in its new location; locked topics cannot be posted to but remain there for reference.

 

Chris Cosgrove



#15 markishpool

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Posted 02 August 2018 - 12:14 PM

this is an interesting topic especially considering that I recently on this forum, but I already had some problems with the interface. for example, why can not I see the number of my posts all the time? it would be nice to introduce such a function, or so far I myself have not figured it out. this option is not excluded.





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