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hdd problem?


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5 replies to this topic

#1 Natalija

Natalija

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Posted 13 March 2017 - 03:17 AM

Hi, 
i have problem with my pc, sometimes usually when i use skype video call (like today) all crash down. I got just white square on screen and must reboot pc.As you will see my graphic card is very poor so i accused it for all crashes i had till today. When it tried to turn on, it run check disk and reported some errors, so i was searching for some tool to diagnostic it, and downloaded hd sentinel. I run it several times, i will post last report. I need advice. Should i replace HDD and is it dying? Please help. I did fast small backup ( pictures, music and things without i can not). im very worried about that estimated lifetime: says 68 days, and in first run was 71. So it shows it goes down more. Thanks
 
here is report:

 

-- General Information --
 
    Application Information
   -------------------------
    Installed Version  . . . . . . . . . . . . . . . : Hard Disk Sentinel 4.60.5 PRO
    Registered To  . . . . . . . . . . . . . . . . . : KaranPC
    Current Date And Time  . . . . . . . . . . . . . : 13.3.2017. 0:29:01
    Health Calculation Method  . . . . . . . . . . . : Analyse data field (default)
 
    Computer Information
   ----------------------
    Computer Name  . . . . . . . . . . . . . . . . . : MOJ-PC
    User Name  . . . . . . . . . . . . . . . . . . . : moj
    Computer Type  . . . . . . . . . . . . . . . . . : Desktop
    System Uptime  . . . . . . . . . . . . . . . . . : 0 days, 0 hours, 27 minutes, 43 seconds
    System Idle Time . . . . . . . . . . . . . . . . : 0 days, 0 hours, 0 minutes, 0 seconds
    System Up Since  . . . . . . . . . . . . . . . . : 13.3.2017. 0:29:02
    CPU Usage  . . . . . . . . . . . . . . . . . . . : CPU #1: 9 %, CPU #2: 18 %
    Virtual Memory . . . . . . . . . . . . . . . . . : 6010 MB, Used: 983 MB (16 %)
 
    System Information
   --------------------
    Windows Version  . . . . . . . . . . . . . . . . : Windows 7 Ultimate Service Pack 1
    CPU Type & Speed #1  . . . . . . . . . . . . . . : Intel® Pentium® D CPU 3.00GHz, 3013 MHz
    CPU Type & Speed #2  . . . . . . . . . . . . . . : Intel® Pentium® D CPU 3.00GHz, 3013 MHz
    BIOS Manufacturer  . . . . . . . . . . . . . . . : ACRSYS - 9000614  
    Physical Memory Size . . . . . . . . . . . . . . : 3008 MB, Used: 998 MB (33 %)
    Display Adapter  . . . . . . . . . . . . . . . . : ATI Radeon HD 2400 Series
    Display Resolution . . . . . . . . . . . . . . . : 1024 x 768 (32 bit)
    Printer #1 . . . . . . . . . . . . . . . . . . . : Fax
    Printer #2 . . . . . . . . . . . . . . . . . . . : Foxit Reader PDF Printer
    Printer #3 . . . . . . . . . . . . . . . . . . . : Microsoft XPS Document Writer
    Printer #4 . . . . . . . . . . . . . . . . . . . : Send To OneNote 2007
    Network Controller . . . . . . . . . . . . . . . : VIA Rhine II Compatible Fast Ethernet Adapter
    Optical Drive  . . . . . . . . . . . . . . . . . : E: SONY    DVD RW DW-Q120A / PYS1 (DVD-RW, CD-RW)
 
    PCI Device Information
   ------------------------
    PCI Bus 0; Device 0; Function 0  . . . . . . . . : VIA CPU to PCI bridge
    PCI Bus 0; Device 0; Function 1  . . . . . . . . : VIA CPU to PCI bridge
    PCI Bus 0; Device 0; Function 2  . . . . . . . . : VIA CPU to PCI bridge
    PCI Bus 0; Device 0; Function 3  . . . . . . . . : VIA Standard Host Bridge
    PCI Bus 0; Device 0; Function 4  . . . . . . . . : VIA CPU to PCI Bridge
    PCI Bus 0; Device 0; Function 5  . . . . . . . . : VIA I/O APIC Interrupt Controller
    PCI Bus 0; Device 0; Function 7  . . . . . . . . : VIA CPU to PCI Bridge
    PCI Bus 0; Device 1; Function 0  . . . . . . . . : VIA CPU to AGP Controller
    PCI Bus 0; Device 2; Function 0  . . . . . . . . : VIA PCI to PCI Bridge Controller
    PCI Bus 0; Device 15; Function 0 . . . . . . . . : VIA VT8237A RAID Controller
    PCI Bus 0; Device 15; Function 1 . . . . . . . . : VIA Bus Master IDE Controller - 0571
    PCI Bus 0; Device 16; Function 0 . . . . . . . . : VIA Rev 5 or later USB Universal Host Controller
    PCI Bus 0; Device 16; Function 1 . . . . . . . . : VIA Rev 5 or later USB Universal Host Controller
    PCI Bus 0; Device 16; Function 2 . . . . . . . . : VIA Rev 5 or later USB Universal Host Controller
    PCI Bus 0; Device 16; Function 3 . . . . . . . . : VIA Rev 5 or later USB Universal Host Controller
    PCI Bus 0; Device 16; Function 4 . . . . . . . . : VIA USB Enhanced Host Controller
    PCI Bus 0; Device 17; Function 0 . . . . . . . . : VIA Standard PCI to ISA Bridge
    PCI Bus 0; Device 17; Function 7 . . . . . . . . : VIA Ultra VLINK Controller
    PCI Bus 0; Device 18; Function 0 . . . . . . . . : VIA Rhine II Compatible Fast Ethernet Adapter
    PCI Bus 0; Device 19; Function 0 . . . . . . . . : VIA Standard Host Bridge
    PCI Bus 2; Device 0; Function 0  . . . . . . . . : ATI Radeon HD 2400 Series
    PCI Bus 2; Device 0; Function 1  . . . . . . . . : High Definition Audio Controller
    PCI Bus 128; Device 1; Function 0  . . . . . . . : High Definition Audio Controller
 
 
 
  -- Physical Disk Information - Disk: #0: ST3500641NS         39M4517 39M0181 IBM --
 
    Hard Disk Summary
   -------------------
    Hard Disk Number . . . . . . . . . . . . . . . . : 0
    Interface  . . . . . . . . . . . . . . . . . . . : S-ATA II
    Hard Disk Model ID . . . . . . . . . . . . . . . : ST3500641NS         39M4517 39M0181 IBM
    Firmware Revision  . . . . . . . . . . . . . . . : 3.AES
    Hard Disk Serial Number  . . . . . . . . . . . . : 3PM1ZLQM
    Total Size . . . . . . . . . . . . . . . . . . . : 476937 MB
    Power State  . . . . . . . . . . . . . . . . . . : Active
    Logical Drive(s) . . . . . . . . . . . . . . . . : C: [] D: [] 
    Current Temperature  . . . . . . . . . . . . . . : 41 °C
    Maximum Temperature (Ever Measured)  . . . . . . : 41 °C, 13.3.2017. 0:25:59
    Minimum Temperature (Ever Measured)  . . . . . . : 41 °C, 13.3.2017. 0:25:59
    Maximum Temperature (During Entire Lifespan) . . : 52 °C
    Power On Time  . . . . . . . . . . . . . . . . . : 2451 days, 16 hours
    Estimated Remaining Lifetime . . . . . . . . . . : 68 days
    Health . . . . . . . . . . . . . . . . . . . . . : #############------- 68 % (Good)
    Performance  . . . . . . . . . . . . . . . . . . : #################### 100 % (Excellent)
 
    There are 5 bad sectors on the disk surface. The contents of these sectors were moved to the spare area.
    The drive found 7 bad sectors during its self test.
    There are 7 weak sectors found on the disk surface. They may be remapped any time in the later use of the disk.
    2186 errors occured during data transfer. This may indicate problem of the device or with data/power cables. It is recommended to examine and replace the cables if possible. 
    At this point, warranty replacement of the disk is not yet possible, only if the health drops further.
    It is recommended to examine the log of the disk regularly. All new problems found will be logged there.
      It is recommended to continuously monitor the hard disk status.
 
    ATA Information
   -----------------
    Hard Disk Cylinders  . . . . . . . . . . . . . . : 969019
    Hard Disk Heads  . . . . . . . . . . . . . . . . : 16
    Hard Disk Sectors  . . . . . . . . . . . . . . . : 63
    ATA Revision . . . . . . . . . . . . . . . . . . : ATA/ATAPI-7
    Total Sectors  . . . . . . . . . . . . . . . . . : 976771055
    Bytes Per Sector . . . . . . . . . . . . . . . . : 512
    Buffer Size  . . . . . . . . . . . . . . . . . . : 16384 KB
    Multiple Sectors . . . . . . . . . . . . . . . . : 16
    Error Correction Bytes . . . . . . . . . . . . . : 4
    Unformatted Capacity . . . . . . . . . . . . . . : 476939 MB
    Maximum PIO Mode . . . . . . . . . . . . . . . . : 4
    Maximum Multiword DMA Mode . . . . . . . . . . . : 2
    Maximum UDMA Mode  . . . . . . . . . . . . . . . : 300 MB/s (6)
    Active UDMA Mode . . . . . . . . . . . . . . . . : 300 MB/s (6)
    Minimum Multiword DMA Transfer Time  . . . . . . : 120 ns
    Recommended Multiword DMA Transfer Time  . . . . : 120 ns
    Minimum PIO Transfer Time Without IORDY  . . . . : 240 ns
    Minimum PIO Transfer Time With IORDY . . . . . . : 120 ns
    ATA Control Byte . . . . . . . . . . . . . . . . : Valid
    ATA Checksum Value . . . . . . . . . . . . . . . : Valid
 
    Acoustic Management Configuration
   -----------------------------------
    Acoustic Management  . . . . . . . . . . . . . . : Not supported
    Acoustic Management  . . . . . . . . . . . . . . : Disabled
    Current Acoustic Level . . . . . . . . . . . . . : Default (00h)
    Recommended Acoustic Level . . . . . . . . . . . : Max performance and volume (FEh)
 
    ATA Features
   --------------
    Read Ahead Buffer  . . . . . . . . . . . . . . . : Supported, Enabled
    DMA  . . . . . . . . . . . . . . . . . . . . . . : Supported
    Ultra DMA  . . . . . . . . . . . . . . . . . . . : Supported
    S.M.A.R.T. . . . . . . . . . . . . . . . . . . . : Supported
    Power Management . . . . . . . . . . . . . . . . : Supported
    Write Cache  . . . . . . . . . . . . . . . . . . : Supported
    Host Protected Area  . . . . . . . . . . . . . . : Supported
    Advanced Power Management  . . . . . . . . . . . : Not supported
    Extended Power Management  . . . . . . . . . . . : Not supported
    Power Up In Standby  . . . . . . . . . . . . . . : Not supported
    48-Bit LBA Addressing  . . . . . . . . . . . . . : Supported
    Device Configuration Overlay . . . . . . . . . . : Supported
    IORDY Support  . . . . . . . . . . . . . . . . . : Supported
    Read/Write DMA Queue . . . . . . . . . . . . . . : Not supported
    NOP Command  . . . . . . . . . . . . . . . . . . : Not supported
    Trusted Computing  . . . . . . . . . . . . . . . : Not supported
    64-Bit World Wide ID . . . . . . . . . . . . . . : Not supported
    Streaming  . . . . . . . . . . . . . . . . . . . : Not supported
    Media Card Pass Through  . . . . . . . . . . . . : Not supported
    General Purpose Logging  . . . . . . . . . . . . : Supported
    Error Logging  . . . . . . . . . . . . . . . . . : Supported
    CFA Feature Set  . . . . . . . . . . . . . . . . : Not supported
    CFast Device . . . . . . . . . . . . . . . . . . : Not supported
    Long Physical Sectors (1)  . . . . . . . . . . . : Not supported
    Long Logical Sectors . . . . . . . . . . . . . . : Not supported
    Write-Read-Verify  . . . . . . . . . . . . . . . : Not supported
    NV Cache Feature . . . . . . . . . . . . . . . . : Not supported
    NV Cache Power Mode  . . . . . . . . . . . . . . : Not supported
    NV Cache Size  . . . . . . . . . . . . . . . . . : Not supported
    Free-fall Control  . . . . . . . . . . . . . . . : Not supported
    Free-fall Control Sensitivity  . . . . . . . . . : Not supported
 
    SSD Features
   --------------
    Data Set Management  . . . . . . . . . . . . . . : Not supported
    TRIM Command . . . . . . . . . . . . . . . . . . : Not supported
    Deterministic Read After TRIM  . . . . . . . . . : Not supported
 
    S.M.A.R.T. Details
   --------------------
    Off-line Data Collection Status  . . . . . . . . : Successfully Completed
    Self Test Execution Status . . . . . . . . . . . : Aborted By Host
    Total Time To Complete Off-line Data Collection  : 430 seconds
    Execute Off-line Immediate . . . . . . . . . . . : Supported
    Abort/restart Off-line By Host . . . . . . . . . : Not supported
    Off-line Read Scanning . . . . . . . . . . . . . : Supported
    Short Self-test  . . . . . . . . . . . . . . . . : Supported
    Extended Self-test . . . . . . . . . . . . . . . : Supported
    Conveyance Self-test . . . . . . . . . . . . . . : Not supported
    Selective Self-Test  . . . . . . . . . . . . . . : Supported
    Save Data Before/After Power Saving Mode . . . . : Supported
    Enable/Disable Attribute Autosave  . . . . . . . : Supported
    Error Logging Capability . . . . . . . . . . . . : Supported
    Short Self-test Estimated Time . . . . . . . . . : 1 minutes
    Extended Self-test Estimated Time  . . . . . . . : 261 minutes
    Last Short Self-test Result  . . . . . . . . . . : Never Started
    Last Short Self-test Date  . . . . . . . . . . . : Never Started
    Last Extended Self-test Result . . . . . . . . . : Never Started
    Last Extended Self-test Date . . . . . . . . . . : Never Started
 
    Security Mode
   ---------------
    Security Mode  . . . . . . . . . . . . . . . . . : Supported
    Security Erase . . . . . . . . . . . . . . . . . : Not supported
    Security Erase Time  . . . . . . . . . . . . . . : Not supported
    Security Enhanced Erase Feature  . . . . . . . . : Not supported
    Security Enhanced Erase Time . . . . . . . . . . : Not supported
    Security Enabled . . . . . . . . . . . . . . . . : No
    Security Locked  . . . . . . . . . . . . . . . . : No
    Security Frozen  . . . . . . . . . . . . . . . . : Yes
    Security Counter Expired . . . . . . . . . . . . : No
    Security Level . . . . . . . . . . . . . . . . . : High
 
    Serial ATA Features
   ---------------------
    S-ATA Compliance . . . . . . . . . . . . . . . . : Yes
    S-ATA I Signaling Speed (1.5 Gps)  . . . . . . . : Supported
    S-ATA II Signaling Speed (3 Gps) . . . . . . . . : Supported
    S-ATA Gen3 Signaling Speed (6 Gps) . . . . . . . : Not supported
    Receipt Of Power Management Requests From Host . : Not supported
    PHY Event Counters . . . . . . . . . . . . . . . : Supported
    Non-Zero Buffer Offsets In DMA Setup FIS . . . . : Not supported
    DMA Setup Auto-Activate Optimization . . . . . . : Not supported
    Device Initiating Interface Power Management . . : Not supported
    In-Order Data Delivery . . . . . . . . . . . . . : Not supported
    Asynchronous Notification  . . . . . . . . . . . : Not supported
    Software Settings Preservation . . . . . . . . . : Supported, Enabled
    Native Command Queuing (NCQ) . . . . . . . . . . : Supported
    Queue Length . . . . . . . . . . . . . . . . . . : 32
 
    Disk Information
   ------------------
    Disk Family  . . . . . . . . . . . . . . . . . . : NL35 500641
    Form Factor  . . . . . . . . . . . . . . . . . . : 3.5" 
    Capacity . . . . . . . . . . . . . . . . . . . . : 500 GB (500 x 1.000.000.000 bytes)
    Number Of Disks  . . . . . . . . . . . . . . . . : ?
    Number Of Heads  . . . . . . . . . . . . . . . . : ?
    Rotational Speed . . . . . . . . . . . . . . . . : 7200 RPM
    Rotation Time  . . . . . . . . . . . . . . . . . : 8,33 ms
    Average Rotational Latency . . . . . . . . . . . : 4,17 ms
    Disk Interface . . . . . . . . . . . . . . . . . : Serial-ATA/300
    Buffer-Host Max. Rate  . . . . . . . . . . . . . : 300 MB/seconds
    Buffer Size  . . . . . . . . . . . . . . . . . . : 16384 KB
    Drive Ready Time (Typical) . . . . . . . . . . . : ? seconds
    Average Seek Time  . . . . . . . . . . . . . . . : 8,0 ms
    Track To Track Seek Time . . . . . . . . . . . . : 0,8 ms
    Full Stroke Seek Time  . . . . . . . . . . . . . : ? ms
    Width  . . . . . . . . . . . . . . . . . . . . . : 101,9 mm (4,0 inch)
    Depth  . . . . . . . . . . . . . . . . . . . . . : 147,0 mm (5,8 inch)
    Height . . . . . . . . . . . . . . . . . . . . . : 26,1 mm (1,0 inch)
    Weight . . . . . . . . . . . . . . . . . . . . . : 635 grams (1,4 pounds)
    Acoustic (Idle)  . . . . . . . . . . . . . . . . : 2,1 Bel
    Acoustic (Min Performance And Volume)  . . . . . : 2,3 Bel
    Acoustic (Max Performance And Volume)  . . . . . : 2,3 Bel
    Required Power For Spinup  . . . . . . . . . . . : 2.000 mA
    Power Required (Seek)  . . . . . . . . . . . . . : 5,8 W
    Power Required (Idle)  . . . . . . . . . . . . . : 4,5 W
    Power Required (Standby) . . . . . . . . . . . . : ? W
    Manufacturer . . . . . . . . . . . . . . . . . . : Seagate Technology
    Manufacturer Website . . . . . . . . . . . . . . : http://www.seagate.com/www/en-us/products
 
    S.M.A.R.T.
   ------------
No.  Attribute                Thre.. Value  Worst  Data                Status                   Flags                                                  
1    Raw Read Error Rate      6      110    92     0000019B5504        OK                       Error-Rate, Performance, Statistical, Critical         
3    Spin Up Time             0      96     84     000000000000        OK (Always passing)      Statistical, Critical                                  
4    Start/Stop Count         20     100    100    0000000002B4        OK                       Self Preserving, Event Count, Statistical              
5    Reallocated Sectors Co.. 36     100    100    000000000005        OK                       Self Preserving, Event Count, Statistical, Critical    
7    Seek Error Rate          30     79     60     000005A5045F        OK                       Error-Rate, Performance, Statistical, Critical         
9    Power On Time Count      0      33     33     00000000E5D8        OK (Always passing)      Self Preserving, Event Count, Statistical              
10   Spin Retry Count         0      100    100    000000000000        OK (Always passing)      Event Count, Statistical, Critical                     
12   Drive Power Cycle Count  20     100    100    0000000002DA        OK                       Self Preserving, Event Count, Statistical              
187  Reported Uncorrectable.. 0      1      1      00000000088A        OK (Always passing)      Self Preserving, Event Count, Statistical              
189  High Fly Writes          0      100    100    000000000000        OK (Always passing)      Self Preserving, Event Count, Error-Rate, Statistical  
190  Airflow Temperature      45     59     48     000029280029        OK                       Self Preserving, Statistical                           
194  Disk Temperature         0      41     52     001300000029        OK (Always passing)      Self Preserving, Statistical                           
195  Hardware ECC Recovered   0      60     49     00000613F36C        OK (Always passing)      Event Count, Error-Rate, Statistical                   
197  Current Pending Sector.. 0      100    99     000000000007        OK (Always passing)      Event Count, Statistical                               
198  Off-Line Uncorrectable.. 0      100    99     000000000007        OK (Always passing)      Event Count                                            
199  Ultra ATA CRC Error Co.. 0      200    200    000000000002        OK (Always passing)      Self Preserving, Event Count, Error-Rate, Performanc.. 
200  Write Error Rate         0      100    253    000000000000        OK (Always passing)                                                             
202  Data Address Mark Errors 0      100    253    000000000000        OK (Always passing)      Self Preserving, Event Count, Statistical              
 
    Transfer Rate Information
   ---------------------------
    Total Data Read  . . . . . . . . . . . . . . . . : 6.406 MB,  506.303 MB since installation  (12.3.2017.)
    Total Data Write . . . . . . . . . . . . . . . . : 5.178 MB,  7.658 MB since installation
    Average Reads Per Day  . . . . . . . . . . . . . : 506.303,00 MB
    Average Writes Per Day . . . . . . . . . . . . . : 7.658,00 MB
    Current Transfer Rate  . . . . . . . . . . . . . : 12 KB/s
    Maximum Transfer Rate  . . . . . . . . . . . . . : 51833 KB/s
    Current Read Rate  . . . . . . . . . . . . . . . : 0 KB/s
    Current Write Rate . . . . . . . . . . . . . . . : 12 KB/s
    Current Disk Activity  . . . . . . . . . . . . . : 0 %
 
 
 
  -- Partition Information --
 
Logical Drive                           Total Space         Free Space          Free Space               Used Space
C: (Disk: #0)                           98,5 GB             48,9 GB              50 %                    ##########----------
D: (Disk: #0)                           367,2 GB            325,7 GB             89 %                    ##------------------
 


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#2 dc3

dc3

    Bleeping Treehugger


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  • Gender:Male
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Posted 13 March 2017 - 09:34 AM

Please download and run SeaTools for Windows

Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.

Once the installatioSeatTools for Windows begins you will see an image similar to the one below.

seagate3_zps1fa1f71c.jpg

1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.

2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.  This should be the drive that has the operating system installed on it, this is usually C: drive.

3.  You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options.  Please click on Long Generic Test

4.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.

 seatools4_zpsd7balf76.png

5.  The test will indicate either Pass or Fail.  Post the results of the scan in your topic.

6.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.




 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Natalija

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Posted 13 March 2017 - 12:32 PM

Hi, 
 
i tried with seatool you recommended, and it failed 2 times, heres last scan
 
 
--------------- SeaTools for Windows v1.4.0.4 ---------------
13.3.2017. 18:22:16
Model Number: 1NS         39M4
Serial Number: VIA OAASNRXSEPYWI
Firmware Revision: 3.AE
Long Generic - Started 13.3.2017. 18:22:16
Long Generic - FAIL 13.3.2017. 18:28:00
FAIL


#4 dc3

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Posted 13 March 2017 - 01:26 PM

Time to replace the ssd.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Natalija

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Posted 13 March 2017 - 02:40 PM

ty guys, for opinion. I use this site as well for almost 9 years, but it was my first time to ask for help. I preciate for this, because my opinion was same, but i needed one opinion more. Love you all. wish your computers not bleep :))) 



#6 dc3

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Posted 13 March 2017 - 02:52 PM

I can appreciate your wanting to be sure of what was wrong before taking action. If you have any other questions regarding installing the operating system  let us know. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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