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Web page says that computer is infected with a virus...


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#1 Warthog-Fan

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Posted 12 March 2017 - 07:54 PM

Hi,

 

I hope that this is the correct forum for this question.

 

A short time ago my wife was surfing the web when a page was displayed and an audio recording told her that the computer was infected with malware and that she needed to call a certain phone number to resolve the issue.

 

I know that this is a scam, but clicking the red button to close the window did not work so I started the Task Manager and then killed it from there. Then I ran malware scans with Malwarebytes and Emsisoft, but no malware was found. Is it pretty safe to assume that the computer is clean, of should I do something else in addition to the malware scans?

 

Thanks.


Edited by hamluis, 14 March 2017 - 11:42 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 TsVk!

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Posted 12 March 2017 - 08:04 PM

Nothing else to do. It was just a trick that you guys didn't fall for.

 

John



#3 hamluis

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Posted 13 March 2017 - 10:12 AM

As a matter of procedure...I would also run TFC to rid my system of temp files (I believe that's the likely origin of nuisance files encountered when surfing) and (as part of the TFC process) reboot the system.

 

Louis



#4 Warthog-Fan

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Posted 14 March 2017 - 09:52 AM

Louis,

 

Thanks for the pointer to TFC. I ran it and freed up 3.8 GB of space.



#5 quietman7

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Posted 14 March 2017 - 02:04 PM

You may want to read: Beware of Phony Emails & Tech Support Scams for more information about how these scams work...there are suggestions near the bottom for dealing with scams and a list of security scanning tools to use in case the usual methods do not resolve the problem or you allowed remote access into your computer.
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#6 Warthog-Fan

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Posted 14 March 2017 - 03:34 PM

Quiteman,

 

How can I tell if I granted remote access? My wife told me about the "virus detection" screen as soon as it came up. I tried to close the window with the red "X"s but nothing happened, so I killed the application with Task Manager. This particular scam wanted us to make a phone call.

 

I'll check out the articles that you mentioned above.



#7 quietman7

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Posted 14 March 2017 - 03:39 PM

Remote access is gained if a victim actually calls the support number and then allows the bad guys to have access to their machine.
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#8 Warthog-Fan

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Posted 14 March 2017 - 03:51 PM

Quiteman,

 

Okay, definitely DIDN'T do that.

 

You know, it it weren't for this forum and all of the good articles on the subjects of scams, malware, and ransomware, I and many other people might have fallen victim to scams like this, so thanks to everyone for making those types of information available to all of us.



#9 quietman7

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Posted 14 March 2017 - 03:57 PM

You're welcome on behalf of the Bleeping Computer community. :thumbup2:
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