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Random Freezes and Program Shutdowns


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21 replies to this topic

#16 goldmine848

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Posted 15 March 2017 - 08:31 AM

All seems to be ok.



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#17 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 15 March 2017 - 12:05 PM

Great,

Let's do these last 2 things, if you don't mind.

===================================================

ESET Online Scanner

--------------------

I'd like us to scan your machine with ESET OnlineScan This process may may take several hours, that is normal.
  • Download esetsmartinstaller_enu.exe and save it to your Desktop
  • Double click the icon
  • Check YES, I accept the Terms of Use
  • Click the Start button
  • Accept any security warnings from your browser
  • Click Advanced settings
  • Check the following items

Enable detection of potentially unwanted applications
Remove found threats
Scan archives
Scan for potentially unsafe applications
Enable Anti-Stealth technology

  • Click Start
  • ESET will then download updates and begin scanning your computer
  • If no threats are found simply click Uninstall application on close and hit Finish
  • If threats are found click List of found threats
  • Click Export to text file
  • Save the file on your Desktop as ESET.txt
  • Click Back
  • Review the list of entries and if there are any you want to keep stop and copy/paste the ESET.txt report in your reply for my review
  • If you do not wish to keep any of the entries check Uninstall application on close and Delete quarantined files
  • Click Finish
  • Close the ESET Online Scanner window
  • Copy and paste the contents of ESET.txt in your reply
===================================================

screen317's Security Check

--------------------
  • Please download screen317's Security Check to your desktop
  • Double-click icon to launch the program
  • Click OK
  • Select Run Note: If you receive an error message saying UNSUPPORTED OPERATING SYSTEM! ABORTED! reboot your computer and attempt to run it again
  • Allow the program to run
  • A Notepad document will open on your desktop. Please copy and paste the contents in your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • ESET log
  • Security Check log
  • How is your computer running?

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#18 goldmine848

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Posted 15 March 2017 - 03:36 PM

ESET scan results:

 

C:\Users\Andrew\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\I46PI8YW\KA2YGIXK.htm HTML/FakeAlert.KL trojan cleaned by deleting
C:\Users\Andrew\Downloads\android-recovery (1).exe multiple threats cleaned by deleting
C:\Users\Andrew\Downloads\android-recovery.exe multiple threats cleaned by deleting
 
Security check log:
 

 Results of screen317's Security Check version 1.014 --- 12/23/15  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
McAfee VirusScan Enterprise   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Spybot - Search & Destroy 
 Java 8 Update 45  
 Java version 32-bit out of Date! 
 Mozilla Firefox 37.0.2 Firefox out of Date!  
 Google Chrome (56.0.2924.87) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
 Spybot Teatimer.exe is disabled! 
 McAfee VirusScan Enterprise VsTskMgr.exe  
 McAfee VirusScan Enterprise mfeann.exe  
 McAfee VirusScan Enterprise SHSTAT.EXE  
 windows defender MpCmdRun.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 0% 
````````````````````End of Log`````````````````````` 
 


#19 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 15 March 2017 - 04:20 PM

Thanks.

I recommend updating Firefox and Java as they pose security risks to your computer.

Please do this.

===================================================

Firefox Update

--------------------

I recommend you consider updating Firefox to the newest version. If you desire to do so please click this link to begin the process.

===================================================

Update Java

-------------------

Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.

Please follow these steps to update Java and remove any existing older versions:
  • Click here to Verify Java version
  • If you are notified your Java version is out of date click Update (recommended)
  • Click Agree and Start Free Java Download
  • Save jxpiinstall.exe to your desktop
  • Double click the icon then click Install
  • Uncheck all optional offers
  • Click Next
  • Once completed you should be notified You have successfully installed Java
  • If Java notifies you older versions of the program need to be removed check each of the versions and click Uninstall
  • Verify the older version(s) was uninstalled then click Next
  • Click Close
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • Did the programs update?
  • Any remaining issues?

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#20 goldmine848

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Posted 15 March 2017 - 06:41 PM

Programs updated.

 

All seems ok.



#21 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 15 March 2017 - 09:12 PM

Very good.

Now that your computer is running well it is my great pleasure to proclaim to you the Good News!

===================================================

All Clean!

--------------

Your machine appears to be clean and we will now remove the tools used and logs created during our steps. Please do this.

===================================================

Delfix by Xplode

--------------------
  • Download Delfix and save it to your Desktop
  • Double click the icon
  • Place checkmarks in:

Remove disinfection tools
Create registry backup
Purge system restore

  • Click Run
===================================================

You may delete any additional programs or logs on your computer which were not automatically removed by Delfix. Simply delete the log files or desktop icons. If we used Emsisoft Emergency Kit just delete the icon on your desktop and the C:\EEK folder.

Please take the time to read below on how to secure the machine and take the necessary steps to keep it clean :thumbsup:

Lawrence Abrams, the founder of BleepingComputer.com, has developed an excellent tutorial which will provide you with the information you need to know to keep your computer secure and clean. Please take the time to read:In addition, here are some more links you might find of interest:Thank you for placing your trust in BleepingComputer. It was a pleasure serving you. OhMy_done.gif

Edited by Oh My!, 15 March 2017 - 09:13 PM.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#22 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 37,037 posts
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  •  
  • Gender:Male
  • Location:California
  • Local time:02:20 AM

Posted 16 March 2017 - 12:47 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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