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Gmail Addresses'/messages are missing


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#1 DorisMB1956

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Posted 12 March 2017 - 02:15 PM

Hi

 

I went to check my email this morning and I only have two of my 5 email boxes and I had over 3000 emails which now I only have 34. I don;t see anything unusual in the security like someone hacked into my machine and wiped it, but the emails are also gone out of my Last pass and Chrome password saving programs also. I haven't contacted Chrome or Google since it seems that if they are gone from my password programs it doesn't seem to be a security issue on their end but I'm not sure where to begin. I am on a Samsung laptop right now, but also use a HP tower and a VPN small tower that is an ACER. Laptop is Win 10, HP Win 7, ACER Win 7. There are a lot of emails that I really need to get back but not sure what to do here.

 

Doris


Edited by hamluis, 12 March 2017 - 02:51 PM.
Moved from W10 Spt to Am I Infected - Hamluis.


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#2 britechguy

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Posted 12 March 2017 - 02:29 PM

Doris,

 

          How are you checking e-mail:  Using an e-mail client (e.g., Outlook, the Win10 Mail App, etc.) or looking in the Gmail web interface?

 

          If you haven't checked by the web interface you should, since this is "the definitive source" for whatever messages Google/Gmail still has.  It is very easy for e-mail client corruption to take place in any one of a number of files that control actions that things can appear to be gone when they're really not.

 

          If you have been accessing via an e-mail client and using IMAP access then nothing that you did not delete (or some malicious individual or process did not delete) by intention should still be there.

 

          If you're somehow using POP access on certain machines (or all machines) then it's unsurprising that different messages are showing up in different places.  If you intend to use multiple devices to access e-mail messages using e-mail client programs (including those on mobile devices) then you should be certain to use IMAP access in all of them.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#3 DorisMB1956

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Posted 12 March 2017 - 03:08 PM

I am checking it on my website the same way that I always do IE via Chrome, I believe that is the way that you are referring to being the best way of viewing. 

 

I am not "computer savy" as far as knowing what you mean by IMAP and the other things you  are referring to, to know if I am accessing email any of the other ways. All I know is that I have been viewing my email the same way every day for the last 15 years and it has been there and all of a sudden it is gone. Now I don't know where it is is or what to do to get it back.






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