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I can't create a restore point !!!


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#1 Slime58

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Posted 12 March 2017 - 01:37 PM

Hi all

As the title says ................ but there's more!

When I try to create a restore point I get the following error message;

 

The restore point could not be created for the following reason;

Catastrophic failure (0x8000FFFF)

Please try again.

 

I get the same error every time.

Faced with that I ran sfc /scannow and was told there were several errors that could not be repaired!!

I looked at the CBS report and looked for the unrepairable files and all of them were as follows;

 

Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005

 

This means nothing to me but I know it's not good .............. oh, and I've never used a sidebar.

I'd really like to set a restore point as there are currently none at all, so I obviously can't do a system restore if I needed to.

I'm using an Acer Aspire 6930Z with Vista Home Premium 32-bit.

It's running very slowly and lags/hangs quite regularly ................ in fact I have several issues with it.

If I could get a restore point sorted I'd be a bit more confident regarding digging deeper.

Thanks in advance,

 

Slime58



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#2 lmacri

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Posted 14 March 2017 - 10:07 AM

Hi Slime58:

 

When you go to Control Panel | System and Maintenance | System | System Protection and click the System Protection tab, what is the date of the latest restore point successfully created on your system?

 

Attached File  Vista SP2 Most Recent Restore Point.png   23.71KB   0 downloads

 

According to the HP support article HP and Compaq Desktop PCs - Error: Catastrophic Failure 0x8000FFFF when Trying to Use MS Backup this error typically occurs when you have another software program trying to use the same files as the Windows Restore service (e.g., a program like Revo Uninstaller that tried to automatically create a restore point before attempting to uninstall a program) or when the user runs a registry cleaner and damages the Windows registry.

 

Please confirm that your Volume Shadow Copy service has a startup type of Manual (the default for Vista SP2) and has not been disabled.  If the Volume Shadow Copy service does not have a status of Started, are you able to create a restore point after you manually start your Volume Shadow Copy service as instructed in that HP support article?
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.0 * NIS v22.9.0.71 * MBAM Premium v2.2.1


Edited by lmacri, 14 March 2017 - 10:12 AM.


#3 Slime58

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Posted 14 March 2017 - 11:51 AM

Hi Imacri

Thanks for picking up the baton on this one.

When I go to System Properties, System Protection and look under 'Most Recent Restore Point' it just says None!

There are also a couple of entries under Available Disks that I don't understand!

Attached File  Resore Points.jpg   121.34KB   0 downloads

 

I can also confirm that your Volume Shadow Copy service has a startup type of Manual.

I must also admit that I do have Revo Uninstaller, which I have used from time to time!

Do you recommend that I uninstall it, or is the damage done?

 

Again, many thanks indeed,

 

Slime58.

 

P.S. My laptop is an Acer Aspire, I assume the same rules apply as for an HP and a Compaq.


Edited by Slime58, 14 March 2017 - 11:54 AM.


#4 JohnC_21

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Posted 14 March 2017 - 12:08 PM

Another thing to try: Open an elevated command prompt. CMD > Right click > Run as Administrator. Type the following command and look for any errors.

 

Vssadmin list writers



#5 Slime58

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Posted 14 March 2017 - 12:14 PM

Hi

I've just done that and got this result;

 

Attached File  vssadmin.jpg   76.69KB   2 downloads

 

 

Any good?

 

Slime58



#6 JohnC_21

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Posted 14 March 2017 - 12:18 PM

Not really. Maybe Vista is different but this is what I get on Windows 7

 

Edit: Per this link Vista should list your writers.

 

https://technet.microsoft.com/en-us/library/dd348398.aspx

 

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Windows\system32>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
© Copyright 2001-2005 Microsoft Corp.
 
Writer name: 'Task Scheduler Writer'
   Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
   Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
   State: [1] Stable
   Last error: No error
 
Writer name: 'VSS Metadata Store Writer'
   Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
   Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
   State: [1] Stable
   Last error: No error
 
Writer name: 'Performance Counters Writer'
   Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
   Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
   State: [1] Stable
   Last error: No error
 
Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {6b83e6e5-9728-407e-b8db-25e7dd73ce25}
   State: [1] Stable
   Last error: No error
 
Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {4b4e2593-8a1b-4fd4-a1a8-964ee78fa8f1}
   State: [1] Stable
   Last error: No error
 
Writer name: 'MSSearch Service Writer'
   Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
   Writer Instance Id: {e4d2a9c4-b0b9-457d-a655-19bd0ef5692c}
   State: [1] Stable
   Last error: No error
 
Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {15e51a28-cdbe-49ef-94cd-8b0a92f3db2a}
   State: [1] Stable
   Last error: No error
 
Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {6f33521c-ab26-464f-a7c3-4ff0da903d86}
   State: [1] Stable
   Last error: No error
 
Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {67a38adc-0dba-4f6e-808f-224b67009f84}
   State: [1] Stable
   Last error: No error
 
Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {0311a473-7294-41fc-9b2c-0cab6566a9ad}
   State: [1] Stable
   Last error: No error
 
Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {0647fda0-ee55-490c-ace2-96ff27cb32da}
   State: [1] Stable
   Last error: No error
 
Edit Edit: I have used the Macrium exe file to repair VSS. At the end of the page there are two files, one for 32bit and the other for 64bit. Download the one that pertains to your OS bit. Vss repair is also available on the Windows Repair utility. Only check VSS repair.

Edited by JohnC_21, 14 March 2017 - 12:24 PM.


#7 Slime58

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Posted 14 March 2017 - 01:28 PM

Hi JohnC_21

I used Macrium's VSSfix 32bit and then typed Vssadmin list writers into the Command Prompt box.

This time I got the following;

 

Attached File  vssadmin 2.jpg   136.29KB   1 downloads

 

Subtle difference !!!

Is everything there that should be there?

 

I then tried to create a restore point ...................... BOOM !!

I now have a restore point.

 

Would you advise I get rid of Revo Uninstaller?

 

Thanks as always,

 

Slime58.



#8 JohnC_21

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Posted 14 March 2017 - 02:08 PM

Glad Restore is working now. There is no need to uninstall Revo. It's actually a good piece of software. 

 

Note: In your first post there was an error regarding the Windows Sidebar. That is nothing to worry about. It concerns the Windows desktop gadgets and are actually a security issue.


Edited by JohnC_21, 14 March 2017 - 02:09 PM.


#9 Slime58

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Posted 14 March 2017 - 02:10 PM

Thanks very much for your help, I really appreciate it.

 

Slime58.



#10 JohnC_21

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Posted 14 March 2017 - 02:15 PM

Your Welcome, glad to have helped.



#11 lmacri

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Posted 14 March 2017 - 03:36 PM

Hi Slime58:

 

Glad to hear that you were able to create a restore point after running the Macrium VSSfix utility recommended in post # 6 by JohnC_21.  I'd never heard of that tool so I've bookmarked that Macrium article for future reference.  Well done, JohnC_21! :thumbsup2:

 

...There are also a couple of entries under Available Disks that I don't understand!

 

Just an FYI that the PQSERVICE drive in your image in post # 3 is the recovery partition for your Acer computer - see the thread Need to know about PQService Drive in the Acer forum.  If you didn't burn emergency recovery disks for your computer when it was first purchased you should still be able to use that recovery partition to restore your system back to its factory settings in the event of a catastrophic failure. My image in post # 2 shows that I have a similar recovery partition on my HP laptop called HP_RECOVERY.

I'm not sure what your third drive named \\?\Volume(38083303-1942-11e... is, but if JohnC_21 doesn't have a better suggestion there are a few WMIC commands in the WindowsClub article <here> such as "wmic logicaldisk get deviceid, volumename, description" that you can run from an elevated command prompt that might provide a clue.

 

I used Macrium's VSSfix 32bit and then typed Vssadmin list writers into the Command Prompt box.  This time I got the following...

 

I ran the command "VSSadmin list writers" on my 32-bit Vista SP2 machine and can confirm that my results were almost identical to yours (see attached .txt file) after you ran VSSfix.  I have one additional writer named 'IIS Config Writer' but that's likely because I have Internet Information Services (IIS) activated on my Vista SP2 Home Premium machine.

 

The three writers 'Task Scheduler Writer' / 'VSS Metadata Store Writer' / 'Performance Counters Writer' on JohnC_21's Win 7 SP1 machine were not listed for my Vista SP2 machine.

 

Attached File  Vista SP2 Vssadmin list writers 14 Mar 2017.txt   2.11KB   2 downloads

------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.0 * NIS v22.9.0.71 * MBAM Premium v2.2.1



#12 Slime58

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Posted 14 March 2017 - 03:47 PM

This is the full name of the strange 'Available Disk' I'd like identified.

 

Attached File  Available Disks.jpg   105.97KB   1 downloads

 

 

Answers on a postcard please ......................... :thumbup2: .

 

Thanks as always,

 

 

Slime58



#13 JohnC_21

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Posted 14 March 2017 - 05:02 PM

I have never seen such a listing for available disk on System Restore. Maybe Imacri has seen this before.

 

I did a google and the only reference I found was here. I'm not sure what it is.

 

https://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/strange-drive-on-optimize-drives-list/56faa672-8c48-4af3-9578-1f1e81151b37



#14 lmacri

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Posted 15 March 2017 - 05:22 PM

This is the full name of the strange 'Available Disk' I'd like identified....

 

Hi Slime58:

 

Sorry, I've never seen anything similar to \\?\Volume{380833030-1942-11e6-aac6-00238b23baba}\ in a System Restore disk list.  Did you have a device like an external USB drive connected to your computer when you captured that image?  It looks similar to volume GUIDs (globally unique identifiers) for system partitions reserved by Windows [e.g., the Master Boot Record (MBR) or Windows Recovery Environment] but I can't see an exact match in the Partition Type GUID table in the Wikipedia article GUID Partition Table.

There's a thread titled Unknown volume listed under Windows defragmenter in the SuperUser forum, and one user suggested these types of GUIDs are related to Shadow Volume copies.  I wouldn't recommend that you purge all your old restore points as that user suggested (i.e., by running "vssadmin delete shadows /all" from an elevated command prompt) - if any exist they might come in handy since your system is running slowly and hangs regularly - but you might want to install Piriform's free CCleaner and go to Tools | System Restore to see if it can find any restore point older than the one you created yesterday that has an odd name or looks out of place. Unlike Vista's built-in Disk Cleanup tool (Start | All Programs | Accessories |  System Tools | Disk Cleanup | More Options tab |  System Restore and Showdow Copies) which purges all but the latest restore point, CCleaner allows you to view and selectively delete one or more older restore points.  If you prefer, Piriform also offers a portable version of CCleaner at http://www.piriform.com/ccleaner/builds that you can unzip and run from a USB thumb drive that doesn't require installation on your hard drive.

 

Attached File  CCleaner Manage Restore Points.png   32.02KB   0 downloads

------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.0 * NIS v22.9.0.71 * CCleaner v5.28.6005


Edited by lmacri, 15 March 2017 - 05:24 PM.


#15 Slime58

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Posted 16 March 2017 - 04:19 AM

Hi Imacri

I do use an Edimax nano USB adapter because the laptop's built-in aerial was damaged a few years ago.

This is permanently in a USB port as I can't use the internet without it.

Based on your previous post, I did unplug it and then look at 'Available Disks' in my System Restore and that strange

one was still there.

I don't think I'm too worried about it, just curious!

Again, many thanks,

 

Slime58






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