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Huge lag spikes on my games, Antivirus now not functioning.


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#1 Phade102

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Posted 12 March 2017 - 03:10 AM

Hi, I'm really hoping you can help me. for the past week or so, I've been having massive lag in the games I play (Counter strike, final fantasy, ect) yet my steam downloads games at the normal download speed. Just today I tried to do a virus scan, only to discover my avast keeps closing on me. I would like some advice on how to try to solve this, could this be a virus?



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#2 garioch7

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Posted 12 March 2017 - 12:51 PM

Phade102User:

:welcome: to the Bleeping Computer Am I Infected? - What Do I Do? Forum. My name is Phil . May I address you by your first name?

It could possibly be malware, but it could be a number of other issues that are impacting the performance of your computer.  I think that we should run a few preliminary security scans on your computer and see what turns up.

.

:step1: ESET Online Scanner using Internet Explorer:

Note 1: These instructions are for Internet Explorer only! If you're using Chrome or Firefox, you will need to download and install the ESET Smart Installer tool before it can scan. See instructions here.
Note 2: You will need to disable your currently installed Anti-Virus, how to do so can be found here.

*Click this link to open ESET OnlineScan.
* Place a checkmark next to "Yes, I accept the Terms of Use", then click the greenstart.png button.
* When prompted allow the Add-On/Active X to install.
* In the new window that opens, tic the radio button next to Enable detection of potentially unwanted applications.
* Then click "Advanced settings", and make sure there is a checkmark next to only the following items (uncheck everything else):

  • Remove found threats
  • Scan archives
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology

*Then click the shieldstart.png button and ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
*When the scan completes, click List Found Threats (only if anything is found).
*Then click Export, and save the file to your desktop using a unique name, such as ESETScan. Copy and paste the contents of this report in your next reply.
*Click back.png, then click finish.png to exit ESET Online Scanner.

Don't forget to re-enable your antivirus when finished!

.

:step2: Please run a Malwarebytes Anti-Malware scan for me.

  • Please download Malwarebytes to your Desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • Then click Finish.
  • Next, please go to "Settings", "Protection", and turn on "Scan for rootkits", if it is not "On."
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If an update of the definitions is available, it will be downloaded and installed before the scan commences.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.

The Scan log is available through History ->Application logs. Please copy and paste the contents of the log into your next reply.

.

If I haven't responded to your reply in 48 hours, please send me a personal message.

Thank you and have a great day.

Regards,
-Phil


Member of the Unified Network of Instructors and Trusted Eliminators


#3 Phade102

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Posted 13 March 2017 - 04:10 AM

Hi Garioch7, it turns out I just needed to restart my router. I reset my computer the other night while Avast was in the middle of updating its version, which I believe caused it. its working fine now. I can do these tests if you would like, but if everything is working fien right now do you believe it nessecary?



#4 garioch7

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Posted 13 March 2017 - 12:55 PM

Phade102:

 

Thank you for your post.  It is YOUR computer, so it is your decision.  It shouldn't hurt anything to run the scans that I have suggested.  It is probable, from what you are saying, that your computer is not infected, but it doesn't hurt to be certain.

 

Let me know what you decide to do.  Thank you and have a great day.

 

Regards,

-Phil


Member of the Unified Network of Instructors and Trusted Eliminators


#5 Phade102

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Posted 14 March 2017 - 03:53 AM

Phade102:

 

Thank you for your post.  It is YOUR computer, so it is your decision.  It shouldn't hurt anything to run the scans that I have suggested.  It is probable, from what you are saying, that your computer is not infected, but it doesn't hurt to be certain.

 

Let me know what you decide to do.  Thank you and have a great day.

 

Regards,

-Phil

I think I will leave it for now, but if it starts up again I will definitely do those scans. Thank you very much Garioch7, and I deeply apologise for wasting your time.



#6 garioch7

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Posted 14 March 2017 - 08:48 AM

Phades102:

 

Thank you for your post.  That is your call.  You did not waste my time.  I am here to help and it was my pleasure to be of some assistance to you.  Thank you for choosing Bleeping Computer to assist you.

 

Have a great day, and please stay safe out there in cyberspace.

 

Regards,

-Phil


Member of the Unified Network of Instructors and Trusted Eliminators


#7 Phade102

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Posted 15 March 2017 - 05:53 AM

Ok, looks like its still acting up. I'm going to do those sc ans now.



#8 Phade102

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Posted 15 March 2017 - 06:04 AM

Here is the malwarebytes log, this was actually done the day I first made the post.

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 3/12/17
Scan Time: 6:36 PM
Logfile:
Administrator: Yes

-Software Information-
Version: 3.0.6.1469
Components Version: 1.0.75
Update Package Version: 1.0.1481
License: Trial

-System Information-
OS: Windows 8.1
CPU: x64
File System: NTFS
User: RR030\Radio Rentals 030

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 454660
Time Elapsed: 2 min, 55 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)



#9 garioch7

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Posted 15 March 2017 - 07:43 AM

Phades102:

 

Thank you for your post.  I would prefer that you repeat the Malwarebytes (MWB) scan, so that is fresh and reflects the state of your computer now.  I am working on logs now in another Forum where there was a massive malware infestation that occurred after the user posted the initial FRST logs.  Stuff happens!

 

Also, please run the ESET online scan that I requested.

 

Please copy and paste the results of both the ESET and MBW scans into your next reply.

 

Standing by.  Thank you and have a great day.

 

Regards,

-Phil


Member of the Unified Network of Instructors and Trusted Eliminators


#10 Phade102

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Posted 15 March 2017 - 09:03 AM

I also did the ESET scanner and it found no threats, so it gave me no option to export...was that right? or did I do something wrong.



#11 Phade102

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Posted 15 March 2017 - 09:11 AM

Hi Garioch7, here is the malwarebytes scan I just did.

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 3/16/17
Scan Time: 12:38 AM
Logfile:
Administrator: Yes

-Software Information-
Version: 3.0.6.1469
Components Version: 1.0.75
Update Package Version: 1.0.1508
License: Trial

-System Information-
OS: Windows 8.1
CPU: x64
File System: NTFS
User: RR030\Radio Rentals 030

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 457077
Time Elapsed: 2 min, 59 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)



#12 garioch7

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Posted 15 March 2017 - 09:19 AM

Phade102:

 

Thank you for the MBW log.  You are correct - there is no log to export if ESET does not find anything.  The good news is that there is no evidence, so far, of infection.

 

Please describe, in as much detail as possible, the symptoms that your computer is experiencing now.  We will have to dig a bit deeper to see if we can figure out what is going on.

 

Thank you and have a great day.

 

Regards,

-Phil

 

 


Member of the Unified Network of Instructors and Trusted Eliminators


#13 Phade102

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Posted 15 March 2017 - 09:43 AM

Phade102:

 

Thank you for the MBW log.  You are correct - there is no log to export if ESET does not find anything.  The good news is that there is no evidence, so far, of infection.

 

Please describe, in as much detail as possible, the symptoms that your computer is experiencing now.  We will have to dig a bit deeper to see if we can figure out what is going on.

 

Thank you and have a great day.

 

Regards,

-Phil

 

 

Well right now, My internet just seems to be disconnecting. Like, not physically disconnecting, but everything will suddenly go offline, then log back on. I'm getting up to 1000MS in my games that I usually get 30 MS in. This has only started recently. I restarted my router the first time, and that DID fix it for a day or two, but now its back and its even worse, I physically cannot play any games, but before it was letting me download games at normal speeds. now, it wont even let me do that. the computer just keeps going really slow download wise and internet wise now and then, then it will speed up for about a minute, then slow down again.

 

I should note I have a laptop also connected to this network, but by wireless (This desktop i'm typing on is cable) And the laptop is running fine.


Edited by Phade102, 15 March 2017 - 09:43 AM.


#14 garioch7

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Posted 15 March 2017 - 01:08 PM

Phade102:
 
Thanks for your post.  Have you checked the Windows Task Manager to see if anything is consuming CPU or Hard Disk activity?
 
You might also want to run a System File Checker scan to check the integrity of your OS files.
 
Please run an System File Checker (SFC) scan to assess the integrity of the Windows file system.

  • Click on the "Start" button.
  • In the "search" box at the bottom, type cmd.
  • Look for Cmd.exe to appear at the top of the menu.
  • Right-click on cmd.exe and choose Run As Administrator.
  • Type sfc /scannow. Ensure that there is a space between "sfc" and "/scannow"
  • The scan will start and may take from 20 minutes to an hour to run.
  • Please report the results from the System File Checker in your next post. Does it report "No Resource Integrity Violations Found", "Errors Repaired", or "Unable to Repair", or words to that effect?

If SFC reports uncorrectable errors, please immediately navigate to the folder: C:\Windows\Logs\CBS, locate the file "CBS.log", and copy, not move it, to your Desktop. That file is "volatile", so we need to ensure that it is not overwritten with new results.

.

Thank you and have a great day.

Regards,
-Phil


Member of the Unified Network of Instructors and Trusted Eliminators


#15 Phade102

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Posted 16 March 2017 - 12:25 AM

Hi Garioch7, The log reported uncorrected errors, however, I am unsure as to how to actually upload it here? it doesnt seem to give me an option. What do I do?






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