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Fix loop, no boot log, no crash dump, sfc not working


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#1 asCii

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Posted 11 March 2017 - 11:33 AM

Hello, I'm not sure if I should post this here or on the Windows 10 forum.

 

Here's what happened: I got a BSOD out of nowhere: CRITICAL_PROCESS_DIED. Then the PC rebooted and went into auto-repair mode. The first time it run it tried to repair something and said it couldn't on that blue screen that appears afterwards where you can choose advanced options or reboot.
So I rebooted again and this time it did the same but that blue screen didn't say anything about not being able to fix something, just that my system needed to be rebooted. I have a Linux partition on another drive in the same PC, so I can access de log files easily. The SrtTrail file says that it can't determine the cause of the problem.

 

Then I tried enabling safe mode, bootlog, debug options and none worked. I get to the same screen and no other log files are produced.

 

I tried to run SFC /scannow, and it said it couldn't perform the requested actions.

 

Could you please tell me what can I try?

 

Thanks in advance!

 



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#2 asCii

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Posted 13 March 2017 - 01:34 PM

 OS - Windows 8.1, 8, 7, Vista ?  Windows 10
· x86 (32-bit) or x64 ?x64
· What was original installed OS on system? First installed OS on this HD
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail
· Age of system (hardware) 4,5 years
· Age of OS installation - have you re-installed the OS? 1,5 years

· CPU AMD A8-3870 APU with Radeon™ HD Graphics
· Video Card Integrated
· MotherBoard - (if NOT a laptop) Asus F1A75V-EVO
· Power Supply - brand & wattage (skip if laptop) Generic 650 W

· System Manufacturer
· Exact model number (if laptop, check label on bottom)

· Laptop or Desktop? Desktop

 

 

Edit: Added CPU info


Edited by asCii, 13 March 2017 - 05:47 PM.


#3 bwv848

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Posted 13 March 2017 - 05:25 PM

Hi, asCii!

 

Can you use your Linux distro to have a look at C:\Windows\Minidump? If there are any files there, please zip them up and upload them. (Also, if you go to C:\Windows is there a file called MEMORY.DMP. If there is, then zip it up and upload it to a trustworthy file-sharing service.)

 

Thanks.


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#4 asCii

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Posted 13 March 2017 - 05:30 PM

Hello!

 

Unluckily there are no minidumps and the memory.dmp file is from 20 dec 2016. It's weird, because Windows said it was saving the memory dump, but it's nowhere to be found :(



#5 bwv848

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Posted 13 March 2017 - 09:11 PM

Can you run SeaGate SeaTools for DOS and test ALL the hard drives please?


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#6 asCii

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Posted 14 March 2017 - 07:22 PM

Ok, only now I've had time to download it.
I'll see how it goes.



#7 bwv848

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Posted 14 March 2017 - 10:08 PM

Thanks for the update. :)

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#8 asCii

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Posted 15 March 2017 - 05:08 PM

Do you know if there is any way to make this boot from a flash memory? I can't find any empty CDs in 2017, hehe 



#9 asCii

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Posted 16 March 2017 - 02:17 PM

:(



#10 bwv848

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Posted 16 March 2017 - 08:48 PM

Do you know if there is any way to make this boot from a flash memory? I can't find any empty CDs in 2017, hehe 

Do you mean burning the ISO to a USB? :) If so, please see here.


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#11 asCii

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Posted 18 March 2017 - 03:33 PM

Alright. I got to run it. But bad news. The SSD where I have Windows failed both times I tried to run it. The other HD passed. At least that's where I have my data.

Here are a couple of pictures of the logs:

http://imgur.com/a/Y6DEH

 

Should I try to get a new SSD? It says 3 years warranty.



#12 bwv848

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Posted 18 March 2017 - 09:46 PM

Truth to tell, I've heard that there are no reliable test for SSDs, and I'm a little bit perplexed with the "Long Test Time out!" error message. Since you have Linux installed on this machine, is it possible you use some Linux S.M.A.R.T. tool and post the results? Sorry that I can't give you instructions, I have no experience with Linux, but I do remember that Ubuntu had a S.M.A.R.T. built-in.

 

Regards,

bwv848


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#13 asCii

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Posted 19 March 2017 - 10:59 AM

I did the extended S.M.A.R.T. test on the drive in Linux and it passed correctly. Any ideas?


Edited by asCii, 19 March 2017 - 10:59 AM.


#14 bwv848

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Posted 20 March 2017 - 08:46 PM

Even though Linux seems to be running fine I'd like to make sure that yourRAM is in good shape. Therefore, please run MemTest86 (without the plus) for at least eight passes. A good guide is HERE.

 

Let me know whether if you have any questions. :)

 

Regards,

bwv848


Edited by bwv848, 20 March 2017 - 08:47 PM.

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#15 asCii

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Posted 20 March 2017 - 09:07 PM

Sure, I'll do that tomorrow. Thank you.






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