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Full amount of Memory does not appear in Win10 64-bit


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#1 rickpep

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Posted 10 March 2017 - 06:00 PM

I figure I must be doing something wrong.

 

- How can I tell the total amount of memory in use? Task Manager gives me a a percentage but I want the actual amount. I cannot believe I am using 76% of my 8GB memory with what I have open.

 

- I've run Belarc Advisor and it says: "3256 Megabytes Usable Installed Memory"  but shows: Slot 'DIMM0' has 4096 MB & Slot 'DIMM2' has 4096 MB. I know 32-bit Windows could only use arouns 3.2Mb, so is it possible I'm not running at 64 bits?

 

- The OS says: Windows 10 Professional (x64) Version 1607 (build 14393.693)

 

- Here's the Processor info:

2.95 gigahertz Intel Core i7 870

64 kilobyte primary memory cache
256 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)

 

Does the 64-bit ready mean it could run in 64 bit mode but I'm missing something or need to set a parameter somewhere?

 

- [edit - adding MB info]

Board: ASUSTeK Computer INC. P7P55D Rev 1.xx
Serial Number: 101279810003396
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 0209 07/28/2009

 

- Do you need any other info?

 

Thanks,

-Rick


Edited by Chris Cosgrove, 10 March 2017 - 07:01 PM.
Moved from 'Discussion' to Win 10 support


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#2 Chris Cosgrove

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Posted 11 March 2017 - 06:50 PM

Press and hold the Win key then press 'X'. In the pop-up menu that appears select control panel then 'system'. This will tell you for definite if you are running 32 or 64 bit windows.. It certainly sounds like you are running 32 bit.

 

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#3 dc3

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Posted 12 March 2017 - 10:50 AM

1. How can I tell the total amount of memory in use? Task Manager gives me a a percentage but I want the actual amount. I cannot believe I am using 76% of my 8GB memory with what I have open.

 

 

 

The OS says: Windows 10 Professional (x64) Version 1607 (build 14393.693)

 


64-bit ready
2. Does the 64-bit ready mean it could run in 64 bit mode but I'm missing something or need to set a parameter somewhere?

1. Right click in the Task Bar and select Task Manager.  When it opens click on the Performance tab, then click on Open Resource Monitor in the lower left portion of the page.  The Resource Monitor will break down for you.

 

2. The CPU is 64-bit ready means that this processor is capable of being used with a 64-bit operating system.  It can be used with either the 32-bit or 64-bit operating system.


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#4 rickpep

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Posted 15 May 2017 - 05:38 PM

 

1. How can I tell the total amount of memory in use? Task Manager gives me a a percentage but I want the actual amount. I cannot believe I am using 76% of my 8GB memory with what I have open.

 

 

 

The OS says: Windows 10 Professional (x64) Version 1607 (build 14393.693)

 


64-bit ready
2. Does the 64-bit ready mean it could run in 64 bit mode but I'm missing something or need to set a parameter somewhere?

1. Right click in the Task Bar and select Task Manager.  When it opens click on the Performance tab, then click on Open Resource Monitor in the lower left portion of the page.  The Resource Monitor will break down for you.

 

2. The CPU is 64-bit ready means that this processor is capable of being used with a 64-bit operating system.  It can be used with either the 32-bit or 64-bit operating system.

 

 

Sorry I have been away. I'm back and have to deal with this problem.

 

To answer #1 above: (the results look weird to me):

in Control Panel > Systems > Resource Monitor > Physical Memory, it shows:

Available     872 MB

Cached       738 MB

Total          3255 MB

Installed    8192 MB

 

What happened to my other 5 GB?

Could there be something wrong in my BIOS?

 

I double checked my System type in Systems and it definitely says: 64-bit Operating System, x64-based processor

 

 

any ideas what to do next?

 

-Rick



#5 dc3

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Posted 16 May 2017 - 08:25 AM



Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

The one piece of information the Speccy will not provide is the make and model of your PSU.  If you know what it is please post this along with the Speccy link which will be generated.

When Speccy opens you will see a screen similar to the one below.

speccy...1png_zpsr3irze6o.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy...2_zpsia3rp09d.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy...3_zpsnj1twsfh.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 


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#6 rickpep

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Posted 18 May 2017 - 12:41 PM

Downloaded Speccy and ran it.  Sent dc3 a message.



#7 dc3

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Posted 18 May 2017 - 01:53 PM

Do not send me PMs regarding your topic.  This in formation should be posted in your topic.  If you had followed the instructions I posted you would have generated the hyperlink which will appear after you completed the post.  The information you were concerned would not have been included in the published snapshot.

 

I did respond to you PM.  I suggested that you post the speccy in the Tests & Scribbles forum where you could see what the speccy included  and delete it afterward if you were so inclined.


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#8 rickpep

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Posted 18 May 2017 - 07:35 PM

Sorry to PM you. I did follow your instructions. I copied and saved the link that Speccy created. Then I followed the link and looked at the output on Speccy's webpage. That was where I found the information that I had concern about. 

 

My apologies, I did not mean to upset you. 



#9 dc3

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Posted 19 May 2017 - 08:23 AM

http://speccy.piriform.com/results/ENFAlmJdJTEtmEsqqUebous

 

This is a Speccy snapshot of my own computer.  Do you see any of the items which were troubling you?


Edited by dc3, 19 May 2017 - 08:29 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 rickpep

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Posted 19 May 2017 - 09:53 AM

Yes - The entire last section titled "Network".

 

I checked with piriform support to see if there was a way to publish results minus the networking information. They responded 'not at this time' but they thought adding a feature like that would be a very good idea and are going to look into it.  They suggested saving my info to text or xml and editing out the offending info. But then the reader would have to have speccy installed to read it.

 

I do not have a problem sharing that info with you but for 30 days after I post the link here, anyone could access it and I feel like it has too much info I'd rather not share.



#11 britechguy

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Posted 19 May 2017 - 10:43 AM

Yes - The entire last section titled "Network".

 

 

 

What, if I may respectfully ask, concerns you there?

 

All of this information is "generic" for any machine that connects to the internet via a router.   Here's that section from dc3's published snapshot:

-------------------------------

Network
You are connected to the internet
 
Connected through: 
150Mbps Wireless 802.11bgn Nano USB Adapter
Adapter Type: 
IEEE 802.11 wireless
NetBIOS over TCP/IP: 
Enabled via DHCP
NETBIOS Node Type: 
Hybrid node
Link Speed: 
961 Bps
Computer Name
NetBIOS Name: 
DANIEL
DNS Name: 
Daniel
Membership: 
Part of workgroup
Workgroup: 
WORKGROUP
 
Remote Desktop
Disabled
 
Console
State: 
Active
Domain: 
DANIEL
 
WinInet Info
 
LAN Connection
 
Local system uses a local area network to connect to the Internet
 
Local system has RAS to connect to the Internet
 
Sharing and Discovery
Network Discovery: 
Enabled
File and Printer Sharing: 
Disabled
File and printer sharing service: 
Enabled
Simple File Sharing: 
Enabled
Administrative Shares: 
Enabled
Network access: Sharing and security model for local accounts: 
Classic - local users authenticate as themselves
 
Adapters List
 
Enabled
 
150Mbps Wireless 802.11bgn Nano USB Adapter
IP Address: 
192.168.1.4
Subnet mask: 
255.255.255.0
Gateway server: 
192.168.1.1
DHCP: 
192.168.1.1
DNS Server: 
192.168.1.1
 
Realtek PCIe GBE Family Controller
 
 
Network Shares
Users: 
C:\Users
 
Current TCP Connections
 
C:\Program Files (x86)\Mozilla Firefox\firefox.exe (3236)
Local 127.0.0.1:64064: 
ESTABLISHED Remote 127.0.0.1:64065 (Querying... )
Local 127.0.0.1:64065: 
ESTABLISHED Remote 127.0.0.1:64064 (Querying... )
 
C:\Program Files (x86)\Mozilla Firefox\firefox.exe (7516)
Local 192.168.1.4:64067: 
ESTABLISHED Remote 104.20.60.209:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64068: 
ESTABLISHED Remote 216.58.195.238:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64069: 
ESTABLISHED Remote 216.58.193.110:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64071: 
ESTABLISHED Remote 104.20.60.209:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64072: 
ESTABLISHED Remote 104.20.60.209:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64073: 
ESTABLISHED Remote 104.20.60.209:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64074: 
ESTABLISHED Remote 104.20.60.209:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64075: 
ESTABLISHED Remote 104.20.60.209:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64076: 
ESTABLISHED Remote 216.58.195.238:80 (Querying... ) (HTTP)
Local 192.168.1.4:64077: 
ESTABLISHED Remote 216.58.195.238:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64078: 
ESTABLISHED Remote 216.58.195.238:80 (Querying... ) (HTTP)
Local 192.168.1.4:64079: 
ESTABLISHED Remote 50.19.235.98:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64080: 
ESTABLISHED Remote 50.19.235.98:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64081: 
ESTABLISHED Remote 50.19.235.98:443 (Querying... ) (HTTPS)
Local 127.0.0.1:64062: 
ESTABLISHED Remote 127.0.0.1:64063 (Querying... )
Local 127.0.0.1:64063: 
ESTABLISHED Remote 127.0.0.1:64062 (Querying... )
Local 192.168.1.4:64085: 
ESTABLISHED Remote 52.35.227.152:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64086: 
ESTABLISHED Remote 31.13.76.107:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64087: 
ESTABLISHED Remote 216.58.195.237:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64088: 
ESTABLISHED Remote 31.13.76.68:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64090: 
ESTABLISHED Remote 72.21.91.29:80 (Querying... ) (HTTP)
Local 192.168.1.4:64066: 
ESTABLISHED Remote 184.25.56.82:80 (Querying... ) (HTTP)
Local 192.168.1.4:64092: 
ESTABLISHED Remote 52.11.76.92:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64093: 
ESTABLISHED Remote 52.24.139.120:443 (Querying... ) (HTTPS)
 
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe (8392)
Local 127.0.0.1:23412: 
LISTEN
 
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.15.597.0_x64__kzf8qxf38zg5c\SkypeHost.exe (7988)
Local 192.168.1.4:51790: 
LISTEN
 
C:\Windows\explorer.exe (6684)
Local 192.168.1.4:63811: 
ESTABLISHED Remote 65.52.108.230:443 (Querying... ) (HTTPS)
 
lsass.exe (732)
Local 0.0.0.0:49669: 
LISTEN
 
NvNetworkService.exe (2564)
Local 127.0.0.1:9990: 
LISTEN
 
services.exe (724)
Local 0.0.0.0:49673: 
LISTEN
 
spoolsv.exe (2044)
Local 0.0.0.0:49667: 
LISTEN
 
svchost.exe (1436)
Local 0.0.0.0:49666: 
LISTEN
Local 192.168.1.4:63807: 
ESTABLISHED Remote 65.52.108.219:443 (Querying... ) (HTTPS)
 
svchost.exe (440)
Local 0.0.0.0:49665: 
LISTEN
 
svchost.exe (884)
Local 0.0.0.0:135 (DCE): 
LISTEN
 
System Process
Local 192.168.1.4:64082: 
TIME-WAIT Remote 50.19.235.98:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64061: 
TIME-WAIT Remote 40.97.143.146:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64070: 
TIME-WAIT Remote 216.58.193.110:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64083: 
TIME-WAIT Remote 50.19.235.98:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64084: 
TIME-WAIT Remote 50.19.235.98:443 (Querying... ) (HTTPS)
Local 192.168.1.4:64091: 
TIME-WAIT Remote 72.21.91.29:80 (Querying... ) (HTTP)
 
System Process
Local 0.0.0.0:445 (Windows shares): 
LISTEN
Local 0.0.0.0:5357: 
LISTEN
Local 192.168.1.4:139 (NetBIOS session service): 
LISTEN
 
wininit.exe (596)

-------------------------------

 

I would sincerely like to know what's troubling to you, as nothing in this data is useful as far as staging any kind of effective, targeted, attack and most of it is common to virtually any Windows machine (though the IP that your local router assigns will likely end with something other than .4 in a lot of instances, as mine does).

 

Even the "Publish Snapshot" function clearly notes that personal information, like external IP addresses, is not included.

 

Here's the snapshot for my machine.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

      Memory is a crazy woman that hoards rags and throws away food.

                    ~ Austin O'Malley

 

 

 

              

 


#12 rickpep

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Posted 21 May 2017 - 12:13 AM

OK, I'll double check what I was looking at.  Obviously, I'm not a network guy.  I don't mind seeing 192 and 168 addresses but I wasn't in favor of other addresses showing up.  One of my main defenses was to let the 'other' guy know as little about my setup as possible.  Even the machine name and workgroup names.   Maybe that paranoia isn't necessary but when I do not know what is OK, I tend ot be over protective.   Plus does the network information have any bearing on my issue?   I'm not thinking so. That makes me prefer to leave it out.

 

I do not want to run off any of those of you who are willing to try to help me out (I may have already done that). I will look over my network section and let you know what stands out as a problem. 

 

Thanks for all the patience.



#13 dc3

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Posted 21 May 2017 - 08:37 AM

If you want our help... post the speccy.  There are parts in this report which can quickly point to potential problems.

 

You need to understand that those of us who are regular helpers here always look into any new apps. we would be interested in using.  The last thing we want to happen is a problem resulting from something we've suggested. 


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#14 britechguy

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Posted 21 May 2017 - 09:54 AM

If you want our help... post the speccy.  There are parts in this report which can quickly point to potential problems.

 

You need to understand that those of us who are regular helpers here always look into any new apps. we would be interested in using.  The last thing we want to happen is a problem resulting from something we've suggested. 

 

All I can say is, Seconded!!

 

It is often impossible to assist in the absence of necessary information.  The Piriform Speccy utility has been around for decades now as has the ability to post snapshots, and that latter capability would not have been continued nor be used as extensively as it is on computer technical support groups if what is posted were able to be used to attack someone's computer.  If it were there would be an awful lot of buzz to that effect, at least in the technical press if not beyond.  What we have is the usual sound of crickets.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

      Memory is a crazy woman that hoards rags and throws away food.

                    ~ Austin O'Malley

 

 

 

              

 


#15 MadmanRB

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Posted 21 May 2017 - 10:07 AM

Here is a question I have, can you check if your BIOS sees all of your RAM rickpep?

I will wait for you to give us the results from Speccy first but still checking the bios is a good idea.

It could be a bad ram stick or improperly installed RAM but lets see your speccy first.


Edited by MadmanRB, 21 May 2017 - 10:10 AM.

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