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I can only connect to Wi-Fi before logging into my account


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#1 dino89

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Posted 10 March 2017 - 10:01 AM

Hello, I have a very odd problem and I spent all day scouring the internet for answers but nobody seems to have what I have. So, on my Asus laptop (model R505C) the Wi-Fi icon shows that I am connected to the internet. When I log on to any account on the computer, the yellow triangle shows up. I have tried multiple things already such as changing Speed duplex or making sure the IP is on atuomatic but nothing helps.

 

This started on the laptop in question around December, when it had Windows 7/8. Thats when I received it from a friend and I did a factory reset wich solved the problem instantly. Yesterday, I restarted it and the yellow triangle was back. Prior to that I had a hard time logging in and had to use the on screen keyboard (but now login works as usual). 

 

 



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#2 Steven_M

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Posted 10 March 2017 - 10:06 AM

Have you made sure your network drivers are up to date?

 

Could you provide a list of everything you've done so we don't start going around in circles? :)

 

EDIT: Sounds like you've just updated to Windows 10, make sure you update windows 10. This was a issue a few months ago which could of temporarily been solved by typing "netsh winsock reset" and press enter then type "netsh int ip reset"  and press enter into the cmd but later they released a patch for it. 


Edited by Steven_M, 10 March 2017 - 10:11 AM.


#3 dino89

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Posted 10 March 2017 - 10:16 AM

Have you made sure your network drivers are up to date?

 

Could you provide a list of everything you've done so we don't start going around in circles? :)

 

I think so, what I have done so far is:

Change drivers by browsing other drivers on the computer

Make sure my IP adress is to be obtained automatically

Tried turning off firewall 

 

 

I did only recently upgrade to win 10 but it has been working perfectly up until early this morning and for whatever reason it has appeared again. I'll see if I can update windows 

 

Edit: ethernet doesn't work for me either. it doesn't recognize the cable at all until I change speed duplex to 100 mb full, then it sees that the cable is in the computer but it doesnt connect me

 

edit 2: how can I update windows with no internet connection? 


Edited by dino89, 10 March 2017 - 10:21 AM.


#4 Steven_M

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Posted 10 March 2017 - 10:22 AM

I assume internet works on other devices?



#5 dino89

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Posted 10 March 2017 - 10:23 AM

I assume internet works on other devices?

 

Correct, works on the laptop I am currently writing on and on my phone. 



#6 Steven_M

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Posted 10 March 2017 - 10:25 AM

Could you try typing the following into command prompt (Admin):

 

netsh winsock reset

Press Enter

netsh int ip reset

Press Enter



#7 dino89

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Posted 10 March 2017 - 10:29 AM

Could you try typing the following into command prompt (Admin):

 

netsh winsock reset

Press Enter

netsh int ip reset

Press Enter

 

So it made the resets and I restarted it and this time it wasn't connected to the internet before login, and when I did log in the yellow triangle is still there so no connection still 

 

I just realized maybe I just clicked it away before checking properly so I did the last reset again and heres the result:

 

resetting interface, OK!

Resetting unicast adress, ok!

resetting neighbor, ok!

resetting path, ok!

resetting, failed

Access denied

 

resetting, ok!

restart the computer to complete this action


Edited by dino89, 10 March 2017 - 10:31 AM.


#8 Steven_M

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Posted 10 March 2017 - 10:35 AM

Have you tried:

 

ipconfig /flushdns

ipconfig /release

ipconfig /renew

 

Also, go here https://www.asus.com/uk/search/results.aspx?SearchKey=R505C&IsSupport=True select your notebook and then download the appropriate driver and restart your PC.

 

EDIT: Keep blanking that you're not on the Internet, you'll have to download the application put it on a flash drive or burn it to a disk and then install it onto your laptop.


Edited by Steven_M, 10 March 2017 - 10:40 AM.


#9 dino89

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Posted 10 March 2017 - 10:43 AM

Have you tried:

 

ipconfig /flushdns

ipconfig /release

ipconfig /renew

 

Also, go here https://www.asus.com/uk/search/results.aspx?SearchKey=R505C&IsSupport=True select your notebook and then download the appropriate driver and restart your PC.

 

EDIT: Keep blanking that you're not on the Internet, you'll have to download the application put it on a flash drive or burn it to a disk and then install it onto your laptop.

I just did, the flush dns was successful but when I do the ipconfig /release and /renew heres what I get:

 

No operation can be performed on Ethernet while it has its media disconnected

 

Should I download the updates on this current computer and then copy them to a USB stick and install them from it on the malfunctioning laptop? 

 

just saw your edit, gonna do that now

 

edit: ok so I actually might have made a mistake regarding my laptop model since it says K56CB on system information but r505c on the sticker so I checked here https://www.asus.com/uk/supportonly/K56CB/HelpDesk_Download/ and I have no idea which drivers I should download? 


Edited by dino89, 10 March 2017 - 10:51 AM.


#10 Steven_M

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Posted 10 March 2017 - 10:49 AM

Well that narrows it down to what it could be.

 

Leave ethernet cable plugged in and do the following.

 

Firstly, could you restart your router? just turn it off, leave it 10 seconds then tun it back on. If that does not work try the following commands:

 

netsh winsock reset

netsh winsock reset catalog

netsh int ip stop

netsh int ip start

 

 Restart PC



#11 dino89

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Posted 10 March 2017 - 10:57 AM

Well that narrows it down to what it could be.

 

Leave ethernet cable plugged in and do the following.

 

Firstly, could you restart your router? just turn it off, leave it 10 seconds then tun it back on. If that does not work try the following commands:

 

netsh winsock reset

netsh winsock reset catalog

netsh int ip stop

netsh int ip start

 

 Restart PC

 

Restarting the router didnt help.

 

You meant I should plug the ethernet in the computer? I did so and typed the comands and heres what I got

 

successfully reset winsock catalog (two times) and "the following command was not found: int ip stop (and wrote netsh int ip stop) 



#12 Steven_M

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Posted 10 March 2017 - 11:14 AM

I'v got to head out. Try some solutions linked below and report back. I'll be gone for a couple of hours so chances are in the mean time someone else will jump into help in my absence.

 

https://support.microsoft.com/en-gb/help/10741/windows-10-fix-network-connection-issues



#13 dc3

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Posted 10 March 2017 - 11:28 AM

Please download and install Farbar Service Scanner.  The download will begin immediately after clicking on the link.

When FSS opens you will see an image like the one below.  

FSS1_zpsed396cd9.png

Place checks in all of the boxes and then click on Scan
 
When the Scan is complete a log similar to the one below will open.  Copy and then paste this in your topic.

FSS2_zps8ffbee2d.png


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 dino89

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Posted 10 March 2017 - 12:28 PM

Hi dc3

 

This is what I got 

 

Farbar Service Scanner Version: 27-01-2016
Ran by AMIR (administrator) on 10-03-2017 at 18:26:32
Running from "F:\"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Destination is unreachable
There is no connection to network.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


#15 dc3

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Posted 10 March 2017 - 05:04 PM

How are you connecting to your ISP, router to modem?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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