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Network drive is creating duplicate folders


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11 replies to this topic

#1 mindless_worker

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Posted 10 March 2017 - 09:02 AM

I recently upgraded to a work-provided Lenovo ThinkPad T460 running Windows 7. Everything was going swell until I noticed that the network drive was creating duplicate folders on me. I have been back and forth with IT who also have never seen this issue arise and we can't come to a dignified conclusion as to what is happening. I'll explain a chronology of events in detail:

 

1) I open Windows Explorer to get to My Documents library (includes two locations - Network drive [default save location] and Public Documents [C: drive]).

2) I open a folder, we'll call it "Tech Support", and then a Word/Excel/any document inside that folder.

3) I click to return back to the general My Documents library, and there is now a duplicate folder called "TECHSU~1" with all the same files as the "Tech Support" folder.

4) If I try to delete this duplicate, it removes the file location from the original folder as well, as attempting to open the original file again gives an error that the file can no longer be found.

 

IT has tried first giving me a new hard drive, and then a new computer entirely and I still run into the same issue. It has happened to multiple users that have logged onto my computer as well. But alternatively, when I log into an older computer, I do not run into this issue. Mine is certainly not the first T460 to be issued, but I believe we have recently been using an upgraded security software with new devices. Not sure if that has anything to do with it.

I don't know much more about the system itself, as it is a work computer, but I will try to answer any questions that may come up.

PLEASE HELP ME! Thank you!



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#2 hamluis

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Posted 10 March 2017 - 09:51 AM

Isn't the purpose of this "network drive" to do exactly what is being done...duplicate work done so that it is accessible to all users on the network?

 

In any case, let's take a look at the subject system.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 mindless_worker

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Posted 10 March 2017 - 10:05 AM

Thank you for your reply! We have a separate drive (J: or L:) for network files that we want to make public. I typically save all my files to my personal network drive (H:). Could it be that this new computer is trying to create a backup of all of my files saved from older computers? Just a speculation.
 
I attached the MiniToolBox report to this post. My Speccy snapshot link is here: http://speccy.piriform.com/results/ieXIj6VUocSdcEZUpYaogUj
 
Thanks again!
Dan
 
Mod Edit:  Pasted MTB data in - Hamluis.
MiniToolBox by Farbar  Version: 17-06-2016
Ran by dpalumb3 (ATTENTION: The logged in user is not administrator) on 10-03-2017 at 09:53:40
Running from "C:\Users\dpalumb3\Desktop"
Microsoft Windows 7 Enterprise  Service Pack 1 (X64)
Model: 20FMS0E200 Manufacturer: LENOVO

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/10/2017 07:13:17 AM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Error: (03/09/2017 02:00:11 PM) (Source: ESENT) (User: )
Description: WinMail (6672) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.

Error: (03/09/2017 01:59:46 PM) (Source: ESENT) (User: )
Description: WinMail (7144) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.

Error: (03/09/2017 01:57:06 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Error: (03/09/2017 01:54:40 PM) (Source: Microsoft-Windows-Folder Redirection) (User: NA)
Description: Failed to apply policy and redirect folder "Documents" to "%HOMESHARE%\Users\admin_pmcquil2".
 Redirection options=0x9001.
 The following error occurred: "".
 Error details: "The specified path is invalid.".

Error: (03/09/2017 01:54:40 PM) (Source: Microsoft-Windows-Folder Redirection) (User: NA)
Description: Failed to apply policy and redirect folder "Music" to "%HOMESHARE%\Users\admin_pmcquil2\My Music".
 Redirection options=0x9001.
 The following error occurred:
 Error details: "The specified path is invalid.".

Error: (03/09/2017 01:54:40 PM) (Source: Microsoft-Windows-Folder Redirection) (User: NA)
Description: Failed to apply policy and redirect folder "Pictures" to "%HOMESHARE%\Users\admin_pmcquil2\My Pictures".
 Redirection options=0x9001.
 The following error occurred: "".
 Error details: "The specified path is invalid.".

Error: (03/09/2017 01:54:40 PM) (Source: Microsoft-Windows-Folder Redirection) (User: NA)
Description: Failed to apply policy and redirect folder "Videos" to "%HOMESHARE%\Users\admin_pmcquil2\My Videos".
 Redirection options=0x9001.
 The following error occurred:.
 Error details: "The specified path is invalid.".

Error: (03/09/2017 01:44:14 PM) (Source: ESENT) (User: )
Description: WinMail (6800) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.

Error: (03/09/2017 01:43:59 PM) (Source: ESENT) (User: )
Description: WinMail (7064) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.

System errors:
=============
Error: (03/10/2017 07:14:58 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{DCBCA92E-7DBE-4EDA-8B7B-3AAEA4DD412B}{B292921D-AF50-400C-9B75-0C57A7F29BA1}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (03/10/2017 07:13:18 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: cdrom

Error: (03/10/2017 07:13:16 AM) (Source: NETLOGON) (User: )
Description: This computer was not able to set up a secure session with a domain
controller in domain JNJ due to the following: %%1311 = There are currently no logon servers available to service the logon request.  This may lead to authentication problems. Make sure that this computer is connected to the network. If the problem persists, please contact your domain administrator.
ADDITIONAL INFO  If this computer is a domain controller for the specified domain, it sets up the secure session to the primary domain controller emulator in the specified domain. Otherwise, this computer sets up the secure session to any domain controller in the specified domain.


Error: (03/10/2017 07:13:14 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (60000 milliseconds) while waiting for the Lenovo Platform Service service to connect.

Error: (03/09/2017 03:46:42 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (03/09/2017 02:22:17 PM) (Source: Service Control Manager) (User: )
Description: A timeout (60000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.

Error: (03/09/2017 02:03:53 PM) (Source: Service Control Manager) (User: )
Description: A timeout (60000 milliseconds) was reached while waiting for a transaction response from the WinMagic SecureDoc Service service.

Error: (03/09/2017 02:00:41 PM) (Source: Service Control Manager) (User: )
Description: A timeout (60000 milliseconds) was reached while waiting for a transaction response from the WinMagic SecureDoc Service service.

Error: (03/09/2017 01:59:40 PM) (Source: Microsoft-Windows-GroupPolicy) (User: NA)
Description: The processing of Group Policy failed. Windows could not resolve the computer name. This could be caused by one of more of the following:
a) Name Resolution failure on the current domain controller.

B) Active Directory Replication Latency (an account created on another domain controller has not replicated to the current domain controller).

Error: (03/09/2017 01:59:19 PM) (Source: NETLOGON) (User: )
Description: This computer was not able to set up a secure session with a domain controller in domain JNJ due to the following:
%%1311 = There are currently no logon servers available to service the logon request. This may lead to authentication problems. Make sure that this computer is connected to the network. If the problem persists, please contact your domain administrator.
ADDITIONAL INFO:  If this computer is a domain controller for the specified domain, it sets up the secure session to the primary domain controller emulator in the specified domain. Otherwise, this computer sets up the secure session to any domain controller
in the specified domain.

Microsoft Office Sessions:
=========================
Error: (03/10/2017 07:13:17 AM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/09/2017 02:00:11 PM) (Source: ESENT)(User: )
Description: WinMail6672WindowsMail0:

Error: (03/09/2017 01:59:46 PM) (Source: ESENT)(User: )
Description: WinMail7144WindowsMail0:

Error: (03/09/2017 01:57:06 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/09/2017 01:54:40 PM) (Source: Microsoft-Windows-Folder Redirection)(User: NA)
Description: Documents%HOMESHARE%\Users\admin_pmcquil20x9001The specified path is invalid.

Error: (03/09/2017 01:54:40 PM) (Source: Microsoft-Windows-Folder Redirection)(User: NA)
Description: Music%HOMESHARE%\Users\admin_pmcquil2\My Music0x9001The specified path is invalid.

Error: (03/09/2017 01:54:40 PM) (Source: Microsoft-Windows-Folder Redirection)(User: NA)
Description: Pictures%HOMESHARE%\Users\admin_pmcquil2\My Pictures0x9001The specified path is invalid.

Error: (03/09/2017 01:54:40 PM) (Source: Microsoft-Windows-Folder Redirection)(User: NA)
Description: Videos%HOMESHARE%\Users\admin_pmcquil2\My Videos0x9001The specified path is invalid.

Error: (03/09/2017 01:44:14 PM) (Source: ESENT)(User: )
Description: WinMail6800WindowsMail0:

Error: (03/09/2017 01:43:59 PM) (Source: ESENT)(User: )
Description: WinMail7064WindowsMail0:

=========================== Installed Programs ============================
.NET Framework (HKLM-x32\...\Microsoft .NET Framework v4.5.50709) (Version: v4.5.50709 - Microsoft)
.NET Framework (HKLM-x32\...\Microsoft .NET Framework v4.6.81.0) (Version: 4.6.81.0 - Microsoft)
<no name> (HKLM\...\{BC7B9808-0D63-405F-8564-08FD79793192}) (Version: 1.0.0 - <no manufacturer>) Hidden
2048-bit ActiveX (HKLM-x32\...\{BB282EC4-CF13-4179-AA45-D76D340237FD}) (Version: 1 - JJEDS)
2048-bit POLCA Certificate (HKLM-x32\...\{8CEF03CE-4696-4B69-8662-146A35CCA8F7}) (Version: 1.0 - JJEDS)
ActiveX (HKLM-x32\...\JJEDS ActiveX v2014) (Version: 2014 - JJEDS)
Avecto Defendpoint Client (x64) 4.1.262 (HKLM\...\{7452087C-2768-49A5-9F0C-B4DB2ADB68CE}) (Version: 4.1.262 - Avecto) Hidden
Chromerun Protocol (HKLM-x32\...\{058E9C7F-DA0C-452A-9A68-071AA78E5FDA}) (Version: 2 - ITS)
Cisco WebEx Meeting Center (HKLM-x32\...\{A2515499-4A0F-4A38-823E-D4552ED87EF0}) (Version: 30.4.1.10006 - Cisco WebEx LLC)
COMPASS-ERA Internet Shortcut (HKLM-x32\...\{CBA9B6D1-E53D-4BB8-84AE-865076BA1F1D}) (Version: 3.0 - ITS)
Computrace (HKLM-x32\...\{6B95EA5F-74EC-4D29-B49A-7521AB6D9A0E}) (Version: 8.0.944 - Absolute Software Inc.)
Configuration Manager Client (HKLM\...\{3604F63C-04E2-4F0C-8092-FEC078D08ACB}) (Version: 5.00.8412.1000 - Microsoft Corporation) Hidden
Defendpoint (HKLM-x32\...\Avecto Defendpoint v1.2) (Version: 1.2 - Avecto)
Disable EOL upgrade notification for IE (HKLM-x32\...\Microsoft Disable EOL upgrade notification for IE c2.0) (Version: 2.0 - Microsoft)
Disable EOL upgrade notification for IE Reg (HKLM-x32\...\{0F29E88D-F5CB-45D2-B31D-943F75902112}) (Version: 2.0 - Microsoft) Hidden
Disable Sleep for SANDISK (HKLM-x32\...\WinMagic Disable Sleep for SANDISK v1.0) (Version: 1.0 - WinMagic)
DisplayLink Core Software (HKLM\...\{8D72293E-E663-41B9-A02E-ADA11CD6EBD9}) (Version: 8.0.778.0 - DisplayLink Corp.)
Dolby Audio X2 Windows API SDK (HKLM\...\{6A478BF2-F67F-4ABC-A7F1-B6B5BA862371}) (Version: 0.5.2.33 - Dolby Laboratories, Inc.)
Dolby Audio X2 Windows APP (HKLM\...\{7DA57EF8-9D20-4126-AF15-D0CC97D0C017}) (Version: 0.5.3.31 - Dolby Laboratories, Inc.)
Enable Modern Authentication on Devices (HKLM-x32\...\{7DE5662D-A00E-4FC9-B9FA-2BF0A6C13507}) (Version: 2 - ITS)
Entrust Entelligence Security Provider 9.3 for Windows (HKLM\...\{38545C14-87A2-4879-95D8-8510C3E70D72}) (Version: 9.3.0.4214 - Entrust, Inc.)
Filter Pack (HKLM-x32\...\{B6F7F6C4-AF8A-4923-A8F6-758ED9BF6CCC}) (Version: 1.0 - Microsoft)
Fix for cert path validation (HKLM-x32\...\Entrust Fix for cert path validation v3) (Version: 3 - Entrust)
Flash Player 2016 Build (HKLM-x32\...\Adobe Flash Player 2016 Build v21.0.0.24) (Version: 21.0.0.24 - Adobe)
Google Chrome (HKLM-x32\...\{1645D26D-73CA-3DED-8238-3635DB07F437}) (Version: 56.0.2924.87 - Google, Inc.) Hidden
Google Chrome Smart Installation  (HKLM-x32\...\ITS Google Chrome Smart Installation v2.0) (Version: 2.0 - ITS)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.115 - Google Inc.) Hidden
Hard Disk Tool (HKLM-x32\...\ITS Hard Disk Tool v1.0) (Version: 1.0 - ITS)
HDE Requirements Check Run (HKLM\...\{C0C28C3D-094D-4B3F-BE4A-BC012A279076}) (Version: 1.0 - ITS) Hidden
Hitachi ID Password Manager Local Reset Extension (HKLM\...\{EDCBD4F3-E4E6-47E0-B3FB-E1AF14BDA460}) (Version: 8.2.6 - Hitachi ID Systems, Inc.) Hidden
Hitachi ID Password Manager Local SKA (HKLM\...\{5676383E-D262-4913-8822-DB4B30EADEAC}) (Version: 8.2.6 - Hitachi ID Systems, Inc.) Hidden
Hitachi PW Reset Background (HKLM\...\{2FF9FBA8-E64F-4716-8318-15A8F26E0658}) (Version: 4 - JnJ) Hidden
Integrated Camera (HKLM-x32\...\Sunplus SPUVCb) (Version: 3.5.7.17 - SunplusIT)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4483 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 4.0.6.60 - Intel Corporation)
Intel® WiDi (HKLM\...\{5DD8D7E4-87F1-4134-AD28-4228FB1A03BA}) (Version: 6.0.44.0 - Intel Corporation)
Intel® WiDi Software Asset Manager (HKLM-x32\...\{86905E62-645F-482E-A417-82C812ABD787}) (Version: 1.1.383 - Intel Corporation) Hidden
Intel® Wireless Bluetooth®(patch version 18.1.1533.1852) (HKLM\...\{302600C1-6BDF-4FD1-1504-148929CC1385}) (Version: 18.1.1504.0518 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{d5572863-793c-4ec8-872a-43cccc68b948}) (Version: 18.40.0 - Intel Corporation)
Internet Explorer 11 MUI LANGUAGES (HKLM-x32\...\Microsoft Internet Explorer 11 MUI LANGUAGES v1.0) (Version: 1.0 - Microsoft)
Internet Explorer 11 Prerequisites (HKLM-x32\...\Microsoft Internet Explorer 11 Prerequisites v1.0) (Version: 1.0 - Microsoft)
Internet Explorer 11 Smart Installation (HKLM-x32\...\Microsoft Internet Explorer 11 Smart Installation v2.0) (Version: 2.0 - Microsoft)
Iris Quicklinks (HKLM-x32\...\{F6D19436-B7DC-40DC-AAB3-C5A900A5F64F}) (Version: 2.0 - JNJ) Hidden
Iris Quicklinks (HKLM-x32\...\Microsoft Iris Quicklinks v2.0) (Version: 2.0 - Microsoft)
ITS JnJ Firewall Policy c2.0 (HKLM-x32\...\ITS JnJ Firewall Policy c2.0) (Version:  - )
ITS SVCHost32 (HKLM-x32\...\ITS ITS SVCHost32 v7.06) (Version: 7.06 - ITS)
Java 7 Update 72 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F06417072FF}) (Version: 7.0.720 - Oracle) Hidden
Java Runtime (HKLM-x32\...\Oracle Java Runtime v1.6.0_43) (Version: 1.6.0_43 - Oracle)
Java RunTime Smart Installation x64 Settings (HKLM\...\{07E2C7C6-98BF-4DEF-84CB-98090F8F75EA}) (Version: 7.72 - Oracle) Hidden
Java™ 6 Update 43 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416043FF}) (Version: 6.0.430 - Oracle) Hidden

JJEDS POLCA Certificate v1.0 R2 (HKLM-x32\...\JJEDS POLCA Certificate v1.0 R2) (Version:  - )
JnJ Asset Verification (HKLM-x32\...\{1DA92889-EE7F-4275-8999-57AA4A67A737}) (Version: 1.0 - ITS)
JnJ ITonDemand CheckClient ActiveX v1.5 (HKLM-x32\...\JnJ ITonDemand CheckClient ActiveX v1.5) (Version:  - )
JNJ-Logo Icon (HKLM-x32\...\ITS JNJ-Logo Icon v1.0) (Version: 1.0 - ITS)
Juniper Installer Service (HKLM-x32\...\{6EDB1856-4F8B-4F6A-8CE3-5FC47C67797C}) (Version: 7.1 - Juniper Networks) Hidden
Juniper Installer Service (HKLM-x32\...\Juniper Networks Installer Service v7.1R2-(Version: 7.1R2-b - Juniper Networks)
Juniper Networks Network Connect 6.3.0 (HKLM-x32\...\Juniper Network Connect 6.3.0) (Version: 6.3.0.14181 - Juniper Networks)
Juniper Networks Setup Client (HKCU\...\Juniper_Setup_Client) (Version: 8.0.5.47721 - Juniper Networks)
Juniper Networks Setup Client 64-bit Activex Control (HKLM\...\Juniper_Setup_Client Activex Control) (Version: 2.1.1.1 - Juniper Networks)
Juniper Networks, Inc. Setup Client Activex Control (HKLM-x32\...\Juniper_Setup_Client Activex Control) (Version: 2.1.1.1 - Juniper Networks, Inc.) Hidden
Juniper SSL VPN IVE (HKLM-x32\...\{288DC777-B927-4488-BDA0-37C01EB8CDAD}) (Version: 2.0 - Juniper Networks)
Junos Pulse (HKLM\...\{3D0EFA46-C932-4965-A77D-3639077AAB40}) (Version: 5.0.47721 - Juniper Networks)
Lenovo On Screen Display (HKLM\...\OnScreenDisplay) (Version: 8.79.10 - Lenovo)
Lenovo Power Management Driver (HKLM\...\Power Management Driver) (Version: 1.67.12.14 - Lenovo) Hidden
Lenovo USB Graphics (HKLM\...\{933E6021-BC9A-4B18-B6D9-46A5F5FC4115}) (Version: 8.0.835.0 - Lenovo)
Max Token Size Configuration (HKLM-x32\...\{73FE2373-2A4A-4AF5-B7D2-54622EB8EA87}) (Version: 1.0 - Microsoft)
Microsoft .NET Framework v4.0.30319 (HKLM-x32\...\Microsoft .NET Framework v4.0.30319) (Version:  - )
Microsoft 2607712 Security Advisory by CYG (HKLM-x32\...\Microsoft 2607712 Security Advisory by CYG vv2) (Version: v2 - Microsoft 2607712)
Microsoft Internet Explorer Settings (HKLM-x32\...\ITS Microsoft Internet Explorer Settings c2016.07) (Version: 2016.07 - ITS)
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Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
NCSUS Citrix Receiver (HKLM-x32\...\Citrix NCSUS Citrix Receiver c4.1) (Version: 4.1 - Citrix)
Network Recording Player (HKLM-x32\...\{603A3FAD-3072-49D8-B321-C9E4F3D8D3DD}) (Version: 30.4.0.10006 - Cisco WebEx LLC) Hidden
New JnJ Power Configuration (HKLM-x32\...\{4D696B5E-09CB-42B7-9D80-1A9C004D59A0}) (Version: 1.0 - ITS)
NextGen Wireless Profile (HKLM-x32\...\ITS NextGen Wireless Profile v2.0) (Version: 2.0 - ITS)
Nortel VPN Client (HKLM\...\{4EC5CF64-2E59-411D-0301-120101004016}) (Version: 10.04 - Nortel Networks)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.6965.2117 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.6965.2117 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.6965.2117 - Microsoft Corporation) Hidden
OneDrive NG regkeys w setup (HKLM-x32\...\{6A306BA8-EEEA-4C04-A3B9-681601713485}) (Version: 1.2 - Microsoft)
Online Plug-in (HKLM-x32\...\{9C1496FA-BB86-4A08-96CC-4F43EC65395A}) (Version: 14.1.100.12 - Citrix Systems, Inc.) Hidden
Oracle Java Runtime Smart Installation (HKLM-x32\...\NCSUS Oracle Java Runtime Smart Installation v7u72) (Version: 7u72 - NCSUS)
Power Manager (HKLM-x32\...\{DAC01CEE-5BAE-42D5-81FC-B687E84E8405}) (Version: 6.68.8 - Lenovo Group Limited)
Powershell Execution Policy (HKLM-x32\...\ITS Powershell Execution Policy v1.0) (Version: 1.0 - ITS)
Pulse 64-bit no splash R5 (HKLM-x32\...\Juniper Pulse 64-bit no splash R5 v5.0) (Version: 5.0 - Juniper)
Quicklinks Custom (HKLM-x32\...\{B19CAF3D-5200-4203-87FF-81697DECE21F}) (Version: 2.0 - Iris) Hidden
Reader MUI with TSA (HKLM-x32\...\Adobe Reader MUI with TSA v11.0.10) (Version: 11.0.10 - Adobe)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7680 - Realtek Semiconductor Corp.)
reg (HKLM\...\{308658A1-C8CE-4832-AAEA-DBBD2D822807}) (Version: 1.0 - JnJ) Hidden
Remove Office Communicator Policy Keys (HKLM-x32\...\{EACF85EB-4D1B-4585-8023-5774E453D43C}) (Version: 1.0.0 - ITS) Hidden
SafeNet Authentication Client (HKLM-x32\...\SafeNet Authentication Client v8.2) (Version: 8.2 - SafeNet)
SafeNet Authentication Client 8.2 (HKLM\...\{6978DCF3-D34F-4858-A849-AE2DB24C36BD}) (Version: 8.2.121.0 - SafeNet, Inc.)
SafeNet iKey Driver (64-Bit) v4.1.1.10 (HKLM\...\{6257E290-5E8E-11D4-9B8D-00D0B72459DD}) (Version: 4.1.1 - SafeNet, Inc.) Hidden
SafeNet iKey Driver v4.1.1 (HKLM-x32\...\SafeNet iKey Driver v4.1.1) (Version: 4.1.1 - SafeNet)
Securedoc (HKLM-x32\...\WinMagic Securedoc v6.4SR1(Skylakes)) (Version: v6.4SR1 - WinMagic)
SecureDoc Disk Encryption (x64) 7.1SR2 (HKLM\...\{8AD28191-9180-47F1-A9DE-6934FDB4D573}) (Version: 7.1.2.74 - WinMagic Inc.)
Self-service Plug-in (HKLM-x32\...\{D8FD5C98-F5A6-4623-B9C5-6099B227C343}) (Version: 4.1.100.46563 - Citrix Systems, Inc.) Hidden
Self-Service PW Manager Multilingual (HKLM-x32\...\Hitachi Self-Service PW Manager Multilingual v8.2.6) (Version: 8.2.6 - Hitachi)
SetNetworkLocationSvc (HKLM-x32\...\{8ADF720E-6D4D-4831-BED0-98E61190458B}) (Version: 2.0 - ITS)
Set-out Period for Script (HKLM-x32\...\{8574E0C2-31E9-49E3-88D0-072C54B8F914}) (Version: 1.0 - ITS)
Shockwave (HKLM-x32\...\Adobe Shockwave v12.2.0.16) (Version: 12.2.0.16 - Adobe)
Silverlight (HKLM-x32\...\Microsoft Silverlight v5.1.10411) (Version: 5.1.10411 - Microsoft)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.0.17.30 - Synaptics Incorporated)
TAC Update (HKLM-x32\...\SafeNet TAC Update v2.0) (Version: 2.0 - SafeNet)
ThinkPad WiFi Radio Control (HKLM-x32\...\{DF3A1970-C5E2-45E7-B032-228F20389D8B}) (Version: 1.16 - Lenovo) Hidden
ThinkPad Wifi Radio Control (HKLM-x32\...\Lenovo ThinkPad Wifi Radio Control v1.16) (Version: 1.16 - Lenovo)
token (HKLM\...\{2748D668-3761-4D78-B503-DD2330DE67FC}) (Version: 1.0.0 - jnj) Hidden
Token Utilities TAC Update R2 (HKLM-x32\...\{80905E84-7B20-4CC9-B9E5-7030661CB99D}) (Version: 1.0.0 - SafeNet)
Trend Micro OfficeScan Agent (HKLM-x32\...\{4FD37D4F-E1B8-495A-95F2-C10D125C1A9C}) (Version: 11.0.3082 - Trend Micro Inc.) Hidden
Trend Micro OfficeScan Agent (HKLM-x32\...\OfficeScanNT) (Version: 11.0.3082 - Trend Micro Inc.) Hidden
TrendMicro OfficeScan Smart Installation v2.1 (HKLM-x32\...\TrendMicro OfficeScan Smart Installation v2.1) (Version: 2.1 - TrendMicro)

WebEx Network Recording Player (HKLM-x32\...\{F14EB460-F8CE-4BF6-BE5B-EA571A476D1E}) (Version: 30.4 - Cisco) Hidden
WebEx Network Recording Player (HKLM-x32\...\Cisco WebEx Network Recording Player v30.4) (Version: 30.4 - Cisco)
WebEx Productivity Tools (HKLM-x32\...\{9534602F-FCB9-423B-92A6-5B08D9D36193}) (Version: 2.40.5001.10012 - Cisco WebEx LLC) Hidden
WebEx Productivity Tools (HKLM-x32\...\Cisco WebEx Productivity Tools v30.4) (Version: 30.4 - Cisco)
Webex Productivity Tools Short Cut (HKLM-x32\...\{81A7BB65-F31A-4431-8F95-C44A44D13B15}) (Version: 28.12 - Cisco) Hidden
white-list 64-bit R5 (HKLM-x32\...\{3B34D1C6-9E69-4782-B99A-CBB87C9A468C}) (Version: 8 - Juniper Client)
Windows Update Settings (HKLM-x32\...\{E0341DEF-709E-4C3C-AE27-3D05C6E689E2}) (Version: 1.0 - ITS)
Workday-Chrome (HKLM-x32\...\{1C58F225-3099-4E4C-857D-7BE249B5772F}) (Version: 1.0 - In house Development)

========================= Memory info: ===================================
Percentage of memory in use: 71%
Total physical RAM: 3507.72 MB
Available physical RAM: 1009.74 MB
Total Virtual: 7013.62 MB
Available Virtual: 3832.19 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:476.69 GB) (Free:432.19 GB) NTFS
2 Drive h: () (Network) (Total:5450 GB) (Free:1434.8 GB) NTFS
3 Drive j: (New Volume) (Network) (Total:150 GB) (Free:109.37 GB) NTFS
4 Drive l: (OSDisk) (Network) (Total:50 GB) (Free:20.05 GB) NTFS

========================= Users: ========================================
User accounts for \\WANMUSPC0HE3PW

help                     Hhanson99                itsdeploy6               
jjitsadmin5              


**** End of log ****


Edited by hamluis, 10 March 2017 - 11:10 AM.


#4 hamluis

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Posted 10 March 2017 - 11:17 AM

If you look at the errors reflected via Event Viewer...there seems to be something problematical about how things are set up.  You reflect a number of security apps that may be conflicting.  You have outdated Java versions installed, which represent increased system vulnerability.  Someone may want to review this on a entity-network level.

 

https://support.microsoft.com/en-us/help/2610379/the-folder-redirection-policy-does-not-work-if-a-previous-user-sets-a-redirected-folder-to-an-offline-mode-in-windows-7-or-in-windows-server-2008-r2

 

Louis



#5 mindless_worker

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Posted 10 March 2017 - 11:25 AM

Thank you Louis! I will report this to my IT department and see what they can do about it!



#6 hamluis

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Posted 10 March 2017 - 11:54 AM

Let us know how it goes :).

 

Louis



#7 mindless_worker

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Posted 17 March 2017 - 02:55 PM

IT was able to remove one of the security software systems and I have not had any issues since! Thank you for your help Louis!



#8 hamluis

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Posted 17 March 2017 - 05:47 PM

Feedback appreciated...happy computing :).

 

Louis



#9 mindless_worker

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Posted 19 April 2017 - 10:28 AM

Hey Louis,

 

It's happening again!

My computer was fine for a while, then this morning I noticed the duplicate folder issue again. I checked my Programs and saw that Avecto had re-installed itself overnight. I promptly removed it (as that was causing the issue last time) and the problem went away. A few hours later, I was having trouble accessing some of my folders that had been duplicated this morning, so I went to create new folders to copy the information into and it created a duplicate folder. I was also getting an error when I went to rename a folder stating that I had to close the folder I was trying to rename, even though it wasn't open or anything.

I now believe this has something to do with syncing my offline files with my online files. 

 

Any help is greatly appreciated!



#10 cooke

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Posted 27 April 2017 - 05:02 AM

Hey Louis,

 

It's happening again!

My computer was fine for a while, then this morning I noticed the duplicate folder issue again. I checked my Programs and saw that Avecto had re-installed itself overnight. I promptly removed it (as that was causing the issue last time) and the problem went away. A few hours later, I was having trouble accessing some of my folders that had been duplicated this morning, so I went to create new folders to copy the information into and it created a duplicate folder. I was also getting an error when I went to rename a folder stating that I had to close the folder I was trying to rename, even though it wasn't open or anything.

I now believe this has something to do with syncing my offline files with my online files. 

 

Any help is greatly appreciated!

Hey. You can start using duplicate file deleting softwares. There is lots of programs for it. But I am using "DuplicateFilesDeleter" and recommend it to everyone with the same problem.



#11 achzone

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Posted 28 April 2017 - 01:55 PM

I've noticed many times that this can also happen if you have a broken network shortcut link on your desktop.  

 

If you tend to have shortcut icons to Networked drives on your desktop, double click on each of them to make sure they're still valid.  Delete (or adjust) the link of any incorrect ones you find.

 

If there are no broken links, another cause can also be that your computer could be temporarily loosing connection to your server, in which case the same issue as I've just described occurs.



#12 dna9

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Posted 30 April 2017 - 10:39 PM

 

I recently upgraded to a work-provided Lenovo ThinkPad T460 running Windows 7. Everything was going swell until I noticed that the network drive was creating duplicate folders on me. I have been back and forth with IT who also have never seen this issue arise and we can't come to a dignified conclusion as to what is happening. I'll explain a chronology of events in detail:

 

1) I open Windows Explorer to get to My Documents library (includes two locations - Network drive [default save location] and Public Documents [C: drive]).

2) I open a folder, we'll call it "Tech Support", and then a Word/Excel/any document inside that folder.

3) I click to return back to the general My Documents library, and there is now a duplicate folder called "TECHSU~1" with all the same files as the "Tech Support" folder.

4) If I try to delete this duplicate, it removes the file location from the original folder as well, as attempting to open the original file again gives an error that the file can no longer be found.

 

IT has tried first giving me a new hard drive, and then a new computer entirely and I still run into the same issue. It has happened to multiple users that have logged onto my computer as well. But alternatively, when I log into an older computer, I do not run into this issue. Mine is certainly not the first T460 to be issued, but I believe we have recently been using an upgraded security software with new devices. Not sure if that has anything to do with it.

I don't know much more about the system itself, as it is a work computer, but I will try to answer any questions that may come up.

PLEASE HELP ME! Thank you!

 

it was set-up that way, to "hunt"  for "network shares".  you can't take a networked work computer and plug it into a diff net work and not expect probs.  wipe it and start over.






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