Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can’t Print from 1 laptop – says “Error Printing” in queue


  • Please log in to reply
1 reply to this topic

#1 brocklebank

brocklebank

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:05:58 PM

Posted 10 March 2017 - 07:14 AM

Hi,
I have 2 laptops and a desktop in the office, all 3 of them running Windows 7. Printer has been running fine on all computers for years.

Last week the printer stopped working on 1 laptop. When I print a document from MS Word, the queue says “Printing” but nothing happens. After approx. 1 minute the queue says “Error Printing”

The printer is connected to a WiFi router. The desktop is connected by cable to the router, and the 2 Laptops connected via WiFi. Printer still works fine on 1 of the laptops and also the desktop, so I guess the problem lies with 

that 1 laptop rather than the printer or router.

I went to Services, and stopped the Print Spooler, and then restarted. Still would not print.

I cancelled all documents in the queue, and tired again. Still would not print.

I can ping the printer from the laptop which won’t print.

I have stopped the printer and restarted it, and stopped and restarted the router, and also shutdown and restarted the laptop... still won't print from that 1 laptop.

Any suggestions?

Thanks in advance,
Dave 



BC AdBot (Login to Remove)

 


#2 Firefoxthebomb

Firefoxthebomb

  • Members
  • 457 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA -- Texas
  • Local time:12:58 PM

Posted 10 March 2017 - 12:26 PM

Hello and welcome!

Sounds like you have done quite a bit of troubleshooting already. Do you have another printer installed on this laptop, and if so does it print to that printer?

What I would try next is to uninstall the printer and its drivers followed by a reboot, then re-install the printer to see if that helps.

firefoxsig-resized.jpg.b57936275b99d45f7

Dell Precision T7810, Win10 64bit fully updated, Symantec Endpoint Protection,
Watchguard Firewall, Intel Xeon E5-2620v4 CPUs, Dual 8 Core Processors, 32GB Ram,
E5-2620v4 @ 2.10GHz X 2, AMD FirePro W4100 with 4 Screens, 500GB SSD Boot Drive,
Raid-1 Dual 2TB Sata 10000 rpm Hard Drives, DVD Burner, IE11, Opera, MBAM, MBSB, MBAE





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users