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Can’t Print from 1 laptop – says “Error Printing” in queue

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#1 brocklebank


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Posted 10 March 2017 - 07:14 AM

I have 2 laptops and a desktop in the office, all 3 of them running Windows 7. Printer has been running fine on all computers for years.

Last week the printer stopped working on 1 laptop. When I print a document from MS Word, the queue says “Printing” but nothing happens. After approx. 1 minute the queue says “Error Printing”

The printer is connected to a WiFi router. The desktop is connected by cable to the router, and the 2 Laptops connected via WiFi. Printer still works fine on 1 of the laptops and also the desktop, so I guess the problem lies with 

that 1 laptop rather than the printer or router.

I went to Services, and stopped the Print Spooler, and then restarted. Still would not print.

I cancelled all documents in the queue, and tired again. Still would not print.

I can ping the printer from the laptop which won’t print.

I have stopped the printer and restarted it, and stopped and restarted the router, and also shutdown and restarted the laptop... still won't print from that 1 laptop.

Any suggestions?

Thanks in advance,

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#2 Firefoxthebomb


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Posted 10 March 2017 - 12:26 PM

Hello and welcome!

Sounds like you have done quite a bit of troubleshooting already. Do you have another printer installed on this laptop, and if so does it print to that printer?

What I would try next is to uninstall the printer and its drivers followed by a reboot, then re-install the printer to see if that helps.


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