Hello! I have been recently having issues with iTunes. Whenever I want to backup my phone, I cannot. I have tried to switch the cable but that didn't work, and I have even tried to use another computer that didn't even have iTunes on it, and it still didn't work. If I launch iTunes and then start up my phone, it would do the whole trust computer thing, but when I hit trust on my phone, it would do nothing. (and yes, I had logged in.) On my iPod Touch, this is not an issue and iTunes works just fine. I actually found out about this issue when I accidentally deleted some notes on my phone and tried to recover them with a program called iMyFone D-Back. When I plugged it in, it even showed me my device name, but when I tried to recover it it asked me for an iTunes decryption password. I have used that feature in the past, but I don't anymore, and even if I did then it would have worked on the new computer. I figured that it might be my driver, so I went into my Device Manager on Windows, then went into Portable Devices, then clicked on Apple iPhone, which I noticed had a yellow exclamation mark next to it. I double-clicked it, and I saw that in the device status it said this:
"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
The requested operation was unsuccessful."
It usually doesn't have this error, but sometimes it does.
I even tried to update and remove the driver with this tutorial:
but it always said that I was running the latest driver software.
Can you please help me?
Also, the device is an iPhone 6S, running iOS 9.3.3 that is jailbroken. However, I have backed it up before in a jailbroken state on the same version, and it has worked perfectly.
I also have an iPod Touch which is running iOS 9.3.3, and it is not jailbroken, and it works perfectly fine.
If I slide to power off my phone, sometimes it will show my phone for a split second, if I am fast enough I can click it and see stuff like my phone number and the other information that would usually show up before it completely shuts off.
Sorry for the lengthy post, and thank you for your help.