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BSOD Windows 10 HP Envy Desktop


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#1 botopz

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Posted 09 March 2017 - 01:00 PM

I've been getting sporadic BSODs on my HP Envy. Recently, the motherboard failed, and I purchased the exact same make and model MB off of ebay and upgraded the CPU to an A10. The BSOD started happening right before the mobo went out, and although the PC now boots again, I still get BSODs ranging from 30 minutes to a few hours after booting. I've collected about 10 mini dumps. The only change to the system I've made recently (after replacing the Mobo) was removing Norton Endpoint Protection (windows kept popping up saying no antivirus installed, and then activated windows defender for some reason.), and disabled a big chunk of the startup items. I ran the sysnative program, however the perfmon just hung and would generate a report. Also, I've tried running sfc /scannow but it takes so long I've BSODed every time before it could complete. I appreciate those of you that help us with problems like this, you guys are a vital resource to me! Let me know if I can provide any more information.  

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#2 bwv848

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Posted 09 March 2017 - 05:08 PM

Something's telling me that your RAM may be bad. Therefore, please test it.


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#3 botopz

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Posted 10 March 2017 - 09:31 AM

Something's telling me that your RAM may be bad. Therefore, please test it.

 

So I let memtest run overnight. After 15 hours it's only manages to make 3 passes, but so far it's error free. I know passes can take a while, but if memory serves me correctly, 5 hours per pass seem quite high. If you'd like me to continue running until I've made 8 passes, I can. Also, I have loads of new ram that I can just swap and move on to the next thing. Just let me know. Thanks.

 

Link to pic of memtest: http://imgur.com/cN4cKDE


Edited by botopz, 10 March 2017 - 09:32 AM.


#4 bwv848

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Posted 10 March 2017 - 10:39 PM

Yes, please run it for eight passes. Even though it's five hours per pass, we need at least eight passes to get accurate results.


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#5 botopz

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Posted 13 March 2017 - 09:18 AM

Okay, I let it run all weekend. Ran 10 passes with no errors. 



#6 bwv848

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Posted 14 March 2017 - 09:20 AM

Silly me... forgot to look at the dumps. I'm currently working right now, but try uninstalling any Symantec/Norton software you have:

*** WARNING: Unable to verify timestamp for SYMEFASI64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFASI64.SYS
Probably caused by : SYMEFASI64.SYS ( SYMEFASI64+45cd1 )

Edited by bwv848, 14 March 2017 - 09:20 AM.

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#7 botopz

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Posted 14 March 2017 - 09:27 AM

As stated in my first post, I fully removed Norton already, and yet the problem persists. I did select to remove everything during uninstallation, but I haven't run any "norton cleanup tools." I've also since disabled startup for most non-windows related programs. I'm still getting a bsod every 30 minutes to 4 hours of use. There doesn't seem to be any particular program open when it does crash. Sometimes I'll be in Edge, sometimes in Quickbooks. I don't know if that program you have us runs pulls the minidumps, but I can post them separately if need be.  



#8 bwv848

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Posted 14 March 2017 - 09:37 AM

Sorry about that... please do this:

:step1: Upload MEMORY.DMP

• Press and hold the Windows Key + R on your keyboard at the same time.
• In the Run box, type in %WinDir% and hit Enter on your keyboard.
• Find the file MEMORY.DMP and copy/paste it on to your Desktop.
• Zip up MEMORY.DMP (use .ZIP please!!!) and upload it to a trustworthy file-sharing service.


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#9 botopz

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Posted 14 March 2017 - 10:20 AM

Cannot find memory.dmp. No .dmp files on the C drive. Was this supposed to be generated by a specific program?






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