If you can access the Command Prompt please run the following scans and post the logs. You will be able to post the chkdsk /r log in your topic, but you will need to post the sfc /scannow log at a host website as it is usually very large.
Please run chkdsk /r
Chkdsk /r checks for bad sectors on the HDD and recovers any readable information.
Attention: If this is a SSD do not run the /r switch, instead run chkdsk /f.
Click on the Start orb , then type in cmd in the Search programs and files box. When cmd is seen in Programs above the Search box right click on it, then click on Run as administrator.
You will see a screen similar to the one below.
Copy and paste chkdsk /r in the command prompt, then press Enter. Please note:
You will receive the message "CHKDSK cannot be run because it is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? <Y/N>".
Type in Y and press Enter.
Restart your computer to start the scan.
This will take a while to run, please be patient and allow it to complete the scan.
When the scan is finished please download and run ListChkdskResult.
This will open Notepad with the results of the chkdsk scan. Please copy and then paste this log in your topic.
Please run sfc /scannow.
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
Click on the Start orb then type cmd in the Search box.
CMD will appear above the search box, right click on it and select Run as administrator.
When the Elevated Command Prompt opens copy and paste the command below, then press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"b]
This will place a new icon on the desktop titled CBS. Double click on this icon to open
the CBS log, copy and paste the log in your topic.
To find sfc /scannow log, reopen the Elevated Command Prompt. When the Elevated Command Prompt opens copy and paste the command below in the Command Prompt, then press Enter.
[b]findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
This will place a new icon on the desktop titled sfcdetails. Click/tap on this to open the log, copy and paste it in your topic.
This log usually is very large, for this reason you should use a host website like Dropbox to post the log. You can start a free 30 day trial. Once you have loaded the log at Dropbox post a link to the website.