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Complicated Wi-Fi Connectivity Issue


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#1 girliegig

girliegig

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Posted 09 March 2017 - 01:09 AM

Modem/Router: Motorola Surfboard SBG6580
Router: Netgear N300
Laptop: MacBook Air
Phone: Samsung Galaxy S5
ISP: TWC - I think it's DSL
Apple TV

I've been using the Motorola Surfboard alone for months for all Wi-Fi needs at home (Android, MacBook, Apple TV) without much consequence except that the Internet connection is often dropped requiring reboot after reboot after reboot. I was living with it, annoying as it was. The soft resets stopped being effective, and I've now done way too many hard resets for my own comfort. Still, things were okay until today.

Today, even though the Surfboard lights are all aglow, I cannot connect wirelessly to the Internet on anything.

Apple TV says there is no connection. MacBook Air shows that I'm connected, but there is no Internet.
My phone says it's connected, then I get a notification I've never seen before saying I must sign in to the network, even though I supposedly did that already in the Wi-Fi settings. When I click on the notification (yellow triangle with exclamation point), the phone tries to open an Internet page. Then I get the unable to connect error page.

So, I got out my old Netgear router and connected it via Ethernet to the Surfboard. I see the new network, enter the password, and the same merry-go-round happens on all devices.

I tried connecting Apple TV to Netgear using Ethernet. Can't connect to store. I restarted the Apple TV box, now I don't even see the screen with Netflix, etc.

So confused! Any ideas? If so, walk me slowly, please.

Thanks in advance.

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#2 girliegig

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Posted 09 March 2017 - 01:44 AM

Please delete. Problem was not technical. Apologies.




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