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Blue Screen Help


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#1 KomodoHF

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Posted 08 March 2017 - 11:33 PM

Been getting this blue screen recently:

0eb1MbO.jpg

 

Cleaned out my whole PC from dust and all that hoopla, worked fine for a few hours then got the same blue screen.
A pastebin from HWMonitor, if that would help:
pastebin.com/phmb5EtV

Edit #2:
Found this random wire in my case don't really know what it connect to, (not the best with hardware):

rW8mtaP.jpg

It looks so dirty in this picture, but I can't get any more dust out with any of the dusting cans that I have.

Picture of whole side of case if needed:
Warning big picture

4G0DhLe.jpg
 

 

I also noticed that the fans under what I think is the cpu(Top left rectangle on the second image), are not currently on, and computer is running very slow now.

Any help would be appreciated.



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#2 bwv848

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Posted 08 March 2017 - 11:36 PM

Greetings,

Please follow these BSOD posting instructions and attach the requested files in your next post.

Thanks.

Useful information!
Please only use the .ZIP compression format, do not use .7z, .rar, etc.!!!


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#3 KomodoHF

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Posted 08 March 2017 - 11:58 PM

perfmon /report is not working, so I can't attach the output for it. Keeps collecting data and wont finish, will post this for now and update if finished.

 

· OS - Windows 10
· x86 (32-bit) or x64 ? - 64 bit
· What was original installed OS on system? - Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? - Pre-installed then upgraded to 10
· Age of system (hardware) - around 2-3 years
· Age of OS installation - have you re-installed the OS? - when windows 10 came out

· CPU - Intel Core i5 4950 3.30 GHz (Quad Core)
· Video Card - Nvidia Ge-Force GTX 960 2GB
· MotherBoard - (if NOT a laptop) - ASUS H81M-D/E PLUS (Intel H81 Chipset) (MATX)
· Power Supply - brand & wattage (skip if laptop) - 600W Corsair CX

· System Manufacturer - Digital Storm
· Exact model number (if laptop, check label on bottom)

· Laptop or Desktop? - Desktop

Attached Files


Edited by KomodoHF, 08 March 2017 - 11:59 PM.


#4 bwv848

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Posted 09 March 2017 - 09:57 AM

1: kd> .bugcheck
Bugcheck code 00000019
Arguments 00000000`00000020 ffff930e`397b9b70 ffff930e`397b9b90 00000000`0402000e
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
All the memory dumps blame a Malwarebytes Web Access Control driver. Uninstall Malwarebytes temporarily for testing purposes.

We'll go from there. :)

P.S. You REALLY need to clean out your case somehow. :thumbup2:

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#5 KomodoHF

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Posted 09 March 2017 - 03:18 PM

​Here is the updated dumps, sorry about that.

Attached Files



#6 bwv848

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Posted 09 March 2017 - 04:09 PM

Have you uninstalled Malwarebytes? The latest dump file is corrupt (not your fault).


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#7 KomodoHF

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Posted 09 March 2017 - 04:28 PM

​I have, but I didn't restart my PC after uninstalling to send you the log, so it might have made it corrupt.

I attached the new file, after MalwareBytes is completely gone.

​I also cleared out around 90% of the dust in my case, with a paint brush, and a dust remover as I was recommended to do so. The CPU fan was very clogged, just letting you know, incase it helps you out.

Attached Files



#8 bwv848

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Posted 09 March 2017 - 04:31 PM

Glad to hear you cleaned out the case! Dust buildup causes tons of problems. No more traces of Malwarebytes in the reports — now we wait...


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#9 KomodoHF

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Posted 09 March 2017 - 04:34 PM

Glad to hear you cleaned out the case! Dust buildup causes tons of problems. No more traces of Malwarebytes in the reports — now we wait...


What are we waiting for aha

#10 bwv848

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Posted 09 March 2017 - 04:36 PM

For further BSODs. :)


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#11 KomodoHF

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Posted 09 March 2017 - 04:37 PM

For further BSODs. :)

Alright :tophat:

​Updating my drivers as we speak, thank you for all the help. Will reply to this again if I encounter another.



#12 KomodoHF

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Posted 09 March 2017 - 07:03 PM

 

For further BSODs. :)

Alright :tophat:

​Updating my drivers as we speak, thank you for all the help. Will reply to this again if I encounter another.

 

Computer worked great for around 2 1/2 hours, then unforunately had the same BSOD.

​Anything else I should do, or post for an analysis?



#13 bwv848

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Posted 09 March 2017 - 07:09 PM

Please do this:

:step1: Upload MEMORY.DMP

• Press and hold the Windows Key + R on your keyboard at the same time.
• In the Run box, type in %WinDir% and hit Enter on your keyboard.
• Find the file MEMORY.DMP and copy/paste it on to your Desktop.
• Zip up MEMORY.DMP (use .ZIP please!!!) and upload it to a trustworthy file-sharing service.

 

Also run the Sysnative File Collection App again.


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#14 KomodoHF

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Posted 09 March 2017 - 07:37 PM

I hope MediaFire is alright, didn't really know what other site to use:

http://www.mediafire.com/file/9krvry0as7lruv3/Dumps.zip

 

Here is a Speccy Web Report if you need it(pretty sure you don't):

http://speccy.piriform.com/results/0aMR1PrXhdxzcZ0A7LeBBH8

 

 

Also, got another BSOD mid upload to MediaFire



#15 bwv848

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Posted 09 March 2017 - 07:40 PM

Sorry, don't like MediaFire... it has a bad reputation. Can you use DropBox, GoogleDrive, or OneDrive instead?


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