Hello.
I've ran into a similar problem myself as another thread that is opened with a similar name. Would love to get some help on how to fix this stupid pop up for my security programs and a few others.
Posted 08 March 2017 - 01:40 AM
Hello.
I've ran into a similar problem myself as another thread that is opened with a similar name. Would love to get some help on how to fix this stupid pop up for my security programs and a few others.
Posted 08 March 2017 - 01:44 AM
Hello! Welcome to BleepingComputer Forums!
My name is Georgi and and I will be helping you with your computer problems.
Before we begin, please note the following:
Please download the latest version of Farbar Recovery Scan Tool and save it to your desktop.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Regards,
Georgi
Posted 08 March 2017 - 05:26 PM
Thank you for the quick response. Here's the two .txt files from Farbar.
Posted 08 March 2017 - 06:28 PM
Hello,
Thank you for the logs but I'll reply tomorrow (since we have different timezone)
Its 1.30am here and need some sleep.
Regards,
Georgi
Posted 09 March 2017 - 02:38 AM
Hi,
Probably this is the source of the infection:
C:\Users\Scott\Downloads\Full-Game-Crack.zip
Please download the following file =>
fixlist.txt 4.14KB
8 downloads and save it to the Desktop.
NOTE. It's important that both files, FRST64.exe and fixlist.txt are in the same location or the fix will not work.
Restart the computer in Safe Mode. See here how to do this
Run FRST64.exe and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt). Please restart your computer in Normal Mode and post back the log file in your next reply.
This script was written specifically for you, for use on that particular machine.
Let me know how are things after the fix above.
Regards,
Georgi
Posted 09 March 2017 - 06:12 PM
Thank you for the response again.
I accidentally ran it in normal mode and then realized you said to do so in safe mode. Here's the first fixlog.txt which I labeled with (normal).
Fixlog(Normal).txt 13.94KB
2 downloads
Then I went into safe mode and ran and got this.
Fixlog.txt 11.06KB
2 downloads
After it was complete I went back to normal mode and tried my Malware Bytes and it finally launched on it's own! I can finally reinstall Kaspersky and my other programs that had stopped working.
Thank you so much for your help!
Edited by TheRedShadow, 09 March 2017 - 06:13 PM.
Posted 09 March 2017 - 08:33 PM
Hi,
I am glad we nailed it down.
Here are the last set of steps just to make sure nothing is lurking in the dark corners.
STEP 1
Please download Malwarebytes Anti-Malware to your desktop.
How to get logs: (Export log to save as txt)
(Copy to clipboard for pasting into forum replies or tickets)
STEP 2
1.Please download HitmanPro.
2.Launch the program by double clicking on the HitmanPro icon. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).
Note: If the program won't run please then open the program while holding down the left CTRL key until the program is loaded.
3.Click on the next button. You must agree with the terms of EULA. (if asked)
4.Check the box beside "No, I only want to perform a one-time scan to check this computer".
5.Click on the next button.
6.The program will start to scan the computer. The scan will typically take no more than 5 minutes.
7.When the scan is done click on drop-down menu of the found entries (if any) and choose - Apply to all => Ignore <= IMPORTANT!!!
8.Click on the next button.
9.Click on the "Save Log" button.
10.Save that file to your desktop and post the content of that file in your next reply.
Note: if there isn't a dropdown menu when the scan is done then please don't delete anything and close HitmanPro
Navigate to C:\ProgramData\HitmanPro\Logs open the report and copy and paste it to your next reply.
STEP 3
STEP 4
Also let's check for outdated and vulnerable software on your pc
Download Security Check by screen317 from here.
and then if there aren't any issues left I'll give you my final recommendations. ;)
Regards,
Georgi
Posted 10 March 2017 - 05:27 PM
Thank you again for the help. Here's the list of of files from the programs you listed.
Malwarebytes -
MBam Scan.txt 2.22KB
2 downloads
HitmanPro -
HitmanPro_20170310_1112.log 36.49KB
3 downloads
EmsiSoft -
scan_170310-114459.txt 22.46KB
2 downloads
SecuirtyCheck -
checkup.txt 1.16KB
2 downloads
Finished.
Edited by TheRedShadow, 11 March 2017 - 01:31 AM.
Posted 10 March 2017 - 06:04 PM
Hi,
EmsiSoft - I'll link this once it'd done. It's taking quite a while.
Ok, I'll wait for it before we proceed further.
Regards,
Georgi
Posted 13 March 2017 - 10:03 AM
Hi,
It's been several days. Do you still need help on this?
Regards,
Georgi
Posted 13 March 2017 - 10:37 AM
Hi,
Oups...I noticed that you attached the log from Emsisoft in your previous reply.
Regarding the log we need to delete only a few registry leftovers from PUP applications and nothing really serious which is a good sign.
Please download the following file =>
fixlist.txt 6.48KB
2 downloads and save it to the Desktop.
NOTE. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.
Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.
This script was written specifically for you, for use on that particular machine.
Let me know how are things going after the fix.
Regards,
Georgi
Posted 16 March 2017 - 12:13 PM
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