Hello: I thought I remembered an article/tutorial that stated the basic tools to use to capture logs, etc. but if so I can not find that article.
I purchased an 'open box' that turned out to be actually used by someone else and I guess returned, and the 'techs' that certified it was ok had apparently mixed up several Windows version files in their 'cleanup'. I've gotten it fairly well cleaned up but some issues keep recurring that I can't seem to correct. So I apologize if I'm posting before I capture the first step data you might need.
hp pavillion amd processor oem version win 8.1. Most issues are around search not finding files, explorer will sometimes/often put a green bar up when clicking on a folder, take a long time to complete the bar, and often say the folder is empty. It doesn't matter if they are in library or not, and has even done it on the C:\. About a month ago SFC showed issues with ownership on many entries, and DISM fixed or appeared to. The problem is back - not sure if it gradually deterioriated but it became an issue in the past few days. SFC /scannow will state it fixed all issues, but if I run it again it again says it fixed all issues, so they are not really getting fixed (all of this is at elevated command). I ran DISM checkhealth and it didn't show anything. I didn't run the actual DISM fix commands in case there was something else you want me to do first.
The CBS log is a little different this time. It has some entries for CSIPERF:TXOMMIT; IDK if that is relevant but i didn't see them a month ago in those logs. I did find comments on Win10 and Win7 that showing up was usually indicative of Win update issues, but didn't see that specifically for Win 8.1. Most of the errors in CBS.log are DIRSWD OWNER WARNING or 'ignoring duplicate ownership for direction...'.
Can you advise what info I should run/capture and post to help me understand what is occurring? Thank you very much for your help. (FYI with a little fiddling I can bootin safe mode if necessary - I have an external monitor since this is HP with the wonky hinge issue, and it's hard to get external monitor recognized when I boot in safe mode for some reason).