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whats running in background?


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9 replies to this topic

#1 ryno_ryno

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Posted 07 March 2017 - 05:04 PM

Need help please....Something is running in background of pc, task manager shows 12 chrome.exe running. I have ran malware, adwcleaner, I have norton on. Can't find to stop it.

Edited by ryno_ryno, 08 March 2017 - 02:32 PM.


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#2 nasdaq

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Posted 09 March 2017 - 09:20 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Every Chrome Extension runs in it's own space. That may be the reason for the Chrome processes running.

If you have any other issues please run this scan. I will review your logs.

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs.
Wait for further instructions.

#3 ryno_ryno

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Posted 09 March 2017 - 10:27 AM

ok, thank you



#4 nasdaq

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Posted 05 April 2017 - 08:13 AM

ryno_ryno

I understand that you still need help.

Please post the logs I previously requested.

#5 ryno_ryno

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Posted 05 April 2017 - 08:31 AM

Yes, Thank you. Here they are.

Attached Files



#6 nasdaq

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Posted 05 April 2017 - 01:13 PM


Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM-x32\...\Run: [] => [X]
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
CHR HKU\S-1-5-21-2909440570-1704912994-2512389141-1001\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
FF Extension: (No Name) - C:\Program Files (x86)\Songbird\extensions\albumart@songbirdnest.com [not found]
FF Extension: (No Name) - C:\Program Files (x86)\Songbird\extensions\gonzo@songbirdnest.com [not found]
FF Extension: (No Name) - C:\Program Files (x86)\Songbird\extensions\purplerain@songbirdnest.com [not found]
FF SearchPlugin: C:\Program Files (x86)\mozilla firefox\searchplugins\wtu-secure-search.xml [2016-07-21]
FF SearchPlugin: C:\Program Files (x86)\mozilla firefox\browser\searchplugins\wtu-secure-search.xml [2016-07-21]
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
CHR Extension: (Yahoo Partner) - C:\Users\ryno\AppData\Local\Google\Chrome\User Data\Default\Extensions\aaffhmecfaelkngcbnfdkcckmillnoki [2016-12-08]
CHR Extension: (Norton Security Toolbar) - C:\Users\ryno\AppData\Local\Google\Chrome\User Data\Default\Extensions\cjabmdjcfcfdmffimndhafhblfmpjdpe [2017-02-09]
CHR Extension: (Yahoo Partner) - C:\Users\ryno\AppData\Local\Google\Chrome\User Data\Default\Extensions\eoalfhodgifhbkgmbbdafcihjpdldpll [2016-11-21]
CHR Extension: (Yahoo Partner) - C:\Users\ryno\AppData\Local\Google\Chrome\User Data\Default\Extensions\hikeppggmbhdgodhakicedaejpleoigm [2017-01-30]
CHR Extension: (Chrome Web Store Payments) - C:\Users\ryno\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-03-08]
CHR Extension: (Yahoo Partner) - C:\Users\ryno\AppData\Local\Google\Chrome\User Data\Default\Extensions\nogdfjjfhknacchjpiccacoimeelkajb [2017-02-27]
CHR Extension: (Chrome Media Router) - C:\Users\ryno\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-02-27]
CHR HKLM-x32\...\Chrome\Extension: [aaffhmecfaelkngcbnfdkcckmillnoki] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [bhfhojbhbnajajgihpicejdalbjlpcep] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [eoalfhodgifhbkgmbbdafcihjpdldpll] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [hikeppggmbhdgodhakicedaejpleoigm] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [nogdfjjfhknacchjpiccacoimeelkajb] - hxxps://clients2.google.com/service/update2/crx
S3 BTCFilterService; system32\DRIVERS\motfilt.sys [X]
S3 motandroidusb; System32\Drivers\motoandroid.sys [X]
S3 motccgp; system32\DRIVERS\motccgp.sys [X]
S3 motccgpfl; system32\DRIVERS\motccgpfl.sys [X]
S3 MotDev; system32\DRIVERS\motodrv.sys [X]
S3 motmodem; system32\DRIVERS\motmodem.sys [X]
S3 MotoSwitchService; system32\DRIVERS\motswch.sys [X]
S3 Motousbnet; system32\DRIVERS\Motousbnet.sys [X]
S3 NAVENG; \??\C:\Program Files (x86)\Norton Internet Security\Norton Internet Security\NortonData\22.5.2.15\Definitions\SDSDefs\20170227.007\NAVENG.SYS [X]
S3 NAVEX15; \??\C:\Program Files (x86)\Norton Internet Security\Norton Internet Security\NortonData\22.5.2.15\Definitions\SDSDefs\20170227.007\NAVEX15.SYS [X]
R3 PCDSRVC{F36B3A4C-F95654BD-06000000}_0; \??\c:\program files\pc-doctor for windows\pcdsrvc_x64.pkms [X]
CustomCLSID: HKU\S-1-5-21-2909440570-1704912994-2512389141-1001_Classes\CLSID\{F6BF8414-962C-40FE-90F1-B80A7E72DB9A}\InprocServer32 -> C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}\xrWCtmg2.dll => No File <==== ATTENTION
Task: {0A060370-4F35-4D27-A924-902A82D9EDEC} - System32\Tasks\ROC_JAN2013_TB_rmv => C:\Program Files (x86)\AVG Secure Search\PostInstall\ROC.exe
Task: {FC01BC2E-E1CD-4AB7-B2D2-C09D5E641B75} - System32\Tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv => C:\Windows\TEMP\{9A754AF9-6A11-47F3-AA9D-C041505E0301}.exe  <==== ATTENTION
Task: C:\Windows\Tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv.job => C:\Windows\TEMP\{9A754AF9-6A11-47F3-AA9D-C041505E0301}.exe <==== ATTENTION
Task: C:\Windows\Tasks\ROC_JAN2013_TB_rmv.job => C:\Program Files (x86)\AVG Secure Search\PostInstall\ROC.exe
AlternateDataStreams: C:\Users\ryno\Desktop\Dropbox.lnk:com.dropbox.attributes [168]
FirewallRules: [TCP Query User{7B5805F9-54F7-4E3C-885F-6A2D291FC26F}C:\program files (x86)\java\jre1.8.0_25\bin\javaw.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_25\bin\javaw.exe
FirewallRules: [UDP Query User{FC82D135-A866-4CAB-A22D-3982C7EFF332}C:\program files (x86)\java\jre1.8.0_25\bin\javaw.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_25\bin\javaw.exe
FirewallRules: [TCP Query User{BF0CBEE5-0E31-4F19-9D0C-1B1A188230BC}C:\Program Files (x86)\Java\jre1.8.0_25\bin\javaw.exe] => (Block) C:\Program Files (x86)\Java\jre1.8.0_25\bin\javaw.exe
FirewallRules: [UDP Query User{FECA9EBF-3C78-40F7-A2D6-84032DE6140C}C:\Program Files (x86)\Java\jre1.8.0_25\bin\javaw.exe] => (Block) C:\Program Files (x86)\Java\jre1.8.0_25\bin\javaw.exe
FirewallRules: [TCP Query User{61A3C049-0B36-48E5-9791-EDB58E587D5F}C:\program files (x86)\java\jre1.8.0_45\bin\javaw.exe] => (Block) C:\program files (x86)\java\jre1.8.0_45\bin\javaw.exe
FirewallRules: [UDP Query User{1969E9A2-75AB-4396-99BA-CA0884A56FE6}C:\program files (x86)\java\jre1.8.0_45\bin\javaw.exe] => (Block) C:\program files (x86)\java\jre1.8.0_45\bin\javaw.exe
FirewallRules: [TCP Query User{DF24AAC6-E1D6-40F3-8F38-1752129E87BD}C:\Program Files (x86)\Java\jre1.8.0_45\bin\javaw.exe] => (Block) C:\Program Files (x86)\Java\jre1.8.0_45\bin\javaw.exe
FirewallRules: [UDP Query User{64153751-B5E6-4336-A41D-AD7141D27A68}C:\Program Files (x86)\Java\jre1.8.0_45\bin\javaw.exe] => (Block) C:\Program Files (x86)\Java\jre1.8.0_45\bin\javaw.exe
FirewallRules: [TCP Query User{02A7A005-A8D2-4E3E-8E9D-A1C24F443B75}C:\program files (x86)\java\jre1.8.0_51\bin\javaw.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_51\bin\javaw.exe
FirewallRules: [UDP Query User{E8C29EB4-5CAF-410B-8AED-53A9D10AB0B1}C:\program files (x86)\java\jre1.8.0_51\bin\javaw.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_51\bin\javaw.exe
FirewallRules: [TCP Query User{BE1E4BEA-C7EA-46D4-86B4-21947416DF7B}C:\program files (x86)\java\jre1.8.0_51\bin\javaw.exe] => (Block) C:\program files (x86)\java\jre1.8.0_51\bin\javaw.exe
FirewallRules: [UDP Query User{0E4CE10A-BD60-4BC1-BF00-4DE02F26E732}C:\program files (x86)\java\jre1.8.0_51\bin\javaw.exe] => (Block) C:\program files (x86)\java\jre1.8.0_51\bin\javaw.exe
FirewallRules: [TCP Query User{27EF0781-1071-4F6B-B39C-B2B9F2171117}C:\program files (x86)\java\jre1.8.0_60\bin\javaw.exe] => (Block) C:\program files (x86)\java\jre1.8.0_60\bin\javaw.exe
FirewallRules: [TCP Query User{41326FF3-A165-403B-9DAF-FFDBA0B77169}C:\program files (x86)\java\jre1.8.0_66\bin\javaw.exe] => (Block) C:\program files (x86)\java\jre1.8.0_66\bin\javaw.exe
FirewallRules: [UDP Query User{F24EA273-BD7C-4F87-A0C9-093CB955E136}C:\program files (x86)\java\jre1.8.0_66\bin\javaw.exe] => (Block) C:\program files (x86)\java\jre1.8.0_66\bin\javaw.exe
FirewallRules: [TCP Query User{FAAC2175-2919-4998-ACB7-C46F3C110F1A}C:\program files (x86)\java\jre1.8.0_77\bin\javaw.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_77\bin\javaw.exe
FirewallRules: [UDP Query User{436CBF4E-D5FE-4D6D-A41B-C377DBF0E2D2}C:\program files (x86)\java\jre1.8.0_77\bin\javaw.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_77\bin\javaw.exe
FirewallRules: [TCP Query User{055F859C-A55D-4501-B71D-977A93BFE6F6}C:\program files (x86)\java\jre1.8.0_101\bin\javaw.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_101\bin\javaw.exe
FirewallRules: [UDP Query User{7F41F4AA-4206-4649-A9BB-0717E8C08C5E}C:\program files (x86)\java\jre1.8.0_101\bin\javaw.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_101\bin\javaw.exe
FirewallRules: [TCP Query User{928893C0-04A3-4C1E-93C8-5EAD6718621F}C:\program files (x86)\java\jre1.8.0_101\bin\javaw.exe] => (Block) C:\program files (x86)\java\jre1.8.0_101\bin\javaw.exe
FirewallRules: [UDP Query User{D0213874-8FC2-4124-B1FA-A73DB304BEBD}C:\program files (x86)\java\jre1.8.0_101\bin\javaw.exe] => (Block) C:\program files (x86)\java\jre1.8.0_101\bin\javaw.exe
FirewallRules: [TCP Query User{D875CFCF-9A03-421B-8471-A031D9CE24D0}C:\program files (x86)\java\jre1.8.0_111\bin\javaw.exe] => (Block) C:\program files (x86)\java\jre1.8.0_111\bin\javaw.exe
FirewallRules: [UDP Query User{ADC48A99-35DA-44B3-B16C-27A1EA2EF27C}C:\program files (x86)\java\jre1.8.0_111\bin\javaw.exe] => (Block) C:\program files (x86)\java\jre1.8.0_111\bin\javaw.exe
FirewallRules: [TCP Query User{998E2774-9CB4-4AD6-B1EF-230CEDDA66FD}C:\program files (x86)\java\jre1.8.0_111\bin\javaw.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_111\bin\javaw.exe
FirewallRules: [UDP Query User{542B1B99-7949-43C0-8BEE-10FED41F3CB9}C:\program files (x86)\java\jre1.8.0_111\bin\javaw.exe] => (Allow) C:\program files (x86)\java\jre1.8.0_111\bin\javaw.exe

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

ADOBE AIR

Navigate to this page and follow the instructions and get the latest version.
https://get.adobe.com/air/

Remove this old version in bold via the Control Panel > Programs > Programs and Features.
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.7.0.19530 - Adobe Systems Incorporated)

Please let me know what problem persists with this computer.

If your issue is not solved please run the Farbar tool one more time and post fresh FRST and Addition.txt file.
Your current logs are almost a month old.

#7 ryno_ryno

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Posted 05 April 2017 - 03:52 PM

Here is Fixlog

Attached Files



#8 ryno_ryno

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Posted 05 April 2017 - 04:03 PM

PC still sounds like it has something running in background. Here is a new  FRST and Addition.

Attached Files



#9 ryno_ryno

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Posted 06 April 2017 - 06:50 AM

All is good this a.m., PC is running smoothly.



#10 nasdaq

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Posted 06 April 2017 - 08:44 AM

It probably needed a boot or 2.

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===




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