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Frequent BSOD +watchdog.sys +dxgmms2.sys


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#1 Guslim

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Posted 05 March 2017 - 06:06 PM

· OS - Windows 10 PRO x64 (full retail)

· Age of system (hardware) - 1~3 years, the PSU is ~6 years old

· Age of OS installation - not sure, I probably formatted it in January(?)

· CPU - INTEL CORE I5 4670K 3.4GHZ

· Video Card - MSI Radeon RX 480 4GB GAMING X (Latest driver installed 17.2.1)

· MotherBoard - GIGABYTE Z87X-D3H (BIOS is up-to-date > F9)

· Power Supply - Corsair HX520

· System Manufacturer - CUSTOM

· Desktop

 

The bsod usually happens when I'm watching something on VLC or playing.

Attached Files


Edited by Guslim, 05 March 2017 - 06:42 PM.


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#2 bwv848

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Posted 05 March 2017 - 06:13 PM

Even though this seems like that standard case of the crashing graphics drivers, please let us have a look at the Live Kernel Event dumps:

:step1: Upload Live Kernel Event Dump Files

• Press and hold the Windows Key + R on your keyboard at the same time.
• Type in %WinDir%\LiveKernelReports and hit Enter on your keyboard.
• If prompted to take permissions of that folder, please do so.
• Copy/paste the entire contents of that folder to your Desktop.
• Zip up (use .ZIP!!!) those files and attach them in

your next reply.

While waiting for a reply, uninstall the following programs immediately — they are known to cause weird BSODs!!!
MSI Afterburner
RivaTuner Statistics Server

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#3 Guslim

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Posted 05 March 2017 - 06:37 PM

LiveKernelReports has 4 empty folders (no hidden files):

 

- PdcLockWatchdog
- USBHUB3
- WATCHDOG
- win32k.sys

 

Uninstalled the 2 programs.

 

Thanks.



#4 bwv848

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Posted 05 March 2017 - 08:01 PM

Alright, then please perform a clean install of your graphics drivers. ***DOWNLOAD LINK***

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#5 Guslim

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Posted 05 March 2017 - 08:33 PM

Ok, I did the clean install + DDU, I guess now we play the waiting game to see if the BSOD still occurs with the 16.9.1

 

Thanks.



#6 bwv848

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Posted 05 March 2017 - 09:29 PM

Yup, you're right. Normally if all is well after two weeks, we can consider the problem to be resolved.

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