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My AVAST antivirus was deleted


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5 replies to this topic

#1 photosphere

photosphere

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  • Local time:03:48 PM

Posted 04 March 2017 - 02:18 AM

Hello, this is my first post.  My computer had a message from AVAST saying that there was a security threat and I should restart my computer.  I did that and AVAST disappeared!  I found an article by Xylitol describing the Trojan,FakeAV,LVT which may do this.  The article recommended posting to this forum for help as it is a difficult critter to remove.  Can anyone help?  I have backed up my data but that is all so far.  Thanks....



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#2 Broni

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Posted 04 March 2017 - 07:58 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#3 photosphere

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Posted 09 March 2017 - 11:17 AM

Hello Broni, thank you for such a quick response and for your help!  I have followed your instructions and here are my results.  It looks like Trojans were found....

 

checkup.txt

 

Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Windows Defender   
avast! Antivirus   
 Antivirus out of date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Reader 10.1.16 Adobe Reader out of Date!  
 Mozilla Firefox (51.0.1)
 Google Chrome (56.0.2924.87)
 Google Chrome (SetupMetrics...)
 Google Chrome (SetupMetrics.pma..)
````````Process Check: objlist.exe by Laurent````````  
 Windows Defender MSMpEng.exe
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamtray.exe  
 Windows Defender MpCmdRun.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 

FSS.txt

 

Farbar Service Scanner Version: 27-01-2016
Ran by Helen (administrator) on 08-03-2017 at 07:09:40
Running from "H:\Security"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Security Center:
============


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

 

Malwarebytes.txt

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 3/8/17
Scan Time: 7:15 AM
Logfile: Malwarebytes.txt
Administrator: Yes

-Software Information-
Version: 3.0.6.1469
Components Version: 1.0.75
Update Package Version: 1.0.1394
License: Free

-System Information-
OS: Windows 10
CPU: x64
File System: NTFS
User: AW\Helen

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 446942
Time Elapsed: 4 min, 36 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 1
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\DriversHQ.DriverDetective.Client.exe, Quarantined, [1884], [335961],1.0.1394

Module: 9
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Agent.Common.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Agent.Common.XmlSerializers.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Agent.Communication.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Agent.Communication.XmlSerializers.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Common.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\DriversHQ.DriverDetective.Client.exe, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\ExceptionLogging.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Microsoft.Win32.TaskScheduler.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\ThemePack.Default.dll, Quarantined, [1884], [335961],1.0.1394

Registry Key: 4
PUP.Optional.DriverDetective, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\DriversHQ.DriverDetective.Client, Quarantined, [1884], [335971],1.0.1394
PUP.Optional.ASK, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2FA28606-DE77-4029-AF96-B231E3B8F827}, Quarantined, [647], [341071],1.0.1394
PUP.Optional.ASK, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2FA28606-DE77-4029-AF96-B231E3B8F827}, Quarantined, [647], [341071],1.0.1394
PUP.Optional.ASK, HKU\S-1-5-21-1217236262-906584131-3090505581-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}, Quarantined, [647], [341071],1.0.1394

Registry Value: 4
PUP.Optional.ASK, HKU\S-1-5-21-1217236262-906584131-3090505581-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}|URL, Quarantined, [647], [341071],1.0.1394
PUP.Optional.ASK, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}|URL, Quarantined, [647], [341070],1.0.1394
Trojan.Fileless.MTGen, HKU\S-1-5-21-1217236262-906584131-3090505581-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|^BMVLBNK, Quarantined, [452], [262349],1.0.1394
PUP.Optional.ASK, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}|URL, Quarantined, [647], [341070],1.0.1394

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 9
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\RuleEngine, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\Veloxum, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDSM, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\PROGRAMDATA\PC DRIVERS HEADQUARTERS\DRIVER DETECTIVE, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\PROGRAM FILES (X86)\DRIVER DETECTIVE, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\USERS\HELEN\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\DRIVER DETECTIVE, Quarantined, [1884], [335964],1.0.1394
PUP.Optional.DriverDetective, C:\Users\Helen\AppData\Local\PC_Drivers_Headquarters\DriversHQ.DriverDetective_Url_oyrgnd0wu0mkxjtmcylpxdaojzemhpcz\10.1.2.44, Quarantined, [1884], [335963],1.0.1394
PUP.Optional.DriverDetective, C:\USERS\HELEN\APPDATA\LOCAL\PC_Drivers_Headquarters\DriversHQ.DriverDetective_Url_oyrgnd0wu0mkxjtmcylpxdaojzemhpcz, Quarantined, [1884], [335963],1.0.1394

File: 72
PUP.Optional.DriverDetective, C:\PROGRAMDATA\PC DRIVERS HEADQUARTERS\DRIVER DETECTIVE\CPUID.DAT, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\18efcee2fd3c4ce09d91582f525c53e1.png, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\2fae713a606c4e3a9e8258bae667444c.png, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\334acef802f3487ca7b93fdb9213444b.jpg, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\34facbc6306a4b8886bd447da4c4b55e.png, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\3cd9953bf116470e932bfe03421b3557.jpg, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\3eb4c0d3493b4134abef209c854bc9b9.png, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\48ae61b6a948413fbd5821f60b6963b5.png, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\578c2de1a58b453797424352fc17bd2f.png, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\5ff9476a40e44e4fb0f64c4d69613442.png, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\61254c5fd9dc4cd8943e39f8a27c1a4c.png, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\65dcbff41513448882b685f3438d727f.png, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\6a3371e79e124e3abc1327eff31b6b2e.png, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\6ec1f13d39164153998f5527ccb67d0e.png, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\7d2b0dc913da4fd88b6b67bf4fa79e9d.jpg, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\7f3fe96f907c432fbce7b57898e83ad1.png, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\88a4c69f0b034940a06643143c4bd5d7.png, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\a1cd235101164be28f9f0af0131c4823.png, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\bc9d0a45f21f4a3687c93ed3c116b56f.jpg, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\c0e4c9475f234e0ba3d47026df5aa778.jpg, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\c210902c3af34fd28c522d59857edcf1.png, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\DownloadResourceManager.dat, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\e429f500dc24447d925440166fff86eb.png, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDRM\f28fa32a63f24ffaa1b94d3435345f1f.png, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\DDSM\ScanManager.dat, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\RuleEngine\GlobalActions.dat, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\RuleEngine\GlobalEnvironmentEvents.dat, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\RuleEngine\GlobalEnvironmentProperties.dat, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\RuleEngine\GlobalRules.dat, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\RuleEngine\RuleHistoryController.dat, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\Veloxum\VeloxumManager.dat, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\dd.lic, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\UXState.dat, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\ProgramData\PC Drivers HeadQuarters\Driver Detective\WL.dat, Quarantined, [1884], [335962],1.0.1394
PUP.Optional.DriverDetective, C:\PROGRAM FILES (X86)\DRIVER DETECTIVE\UNINSTALL.EXE, Quarantined, [1884], [335971],1.0.1394
PUP.Optional.DriverDetective, C:\PROGRAM FILES (X86)\DRIVER DETECTIVE\CONFIG.DAT, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\cpuidsdk.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Microsoft.ApplicationBlocks.Updater.Downloaders.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Agent.Common.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Agent.Common.XmlSerializers.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Agent.Communication.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Agent.Communication.XmlSerializers.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Agent.CPU.exe, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Agent.ExceptionLogging.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Agent.ExceptionLogging.XmlSerializers.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Common.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\DriverDetective.chm, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\DriversHQ.DriverDetective.Client.exe, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\DriversHQ.DriverDetective.Client.exe.config, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\DriversHQ.DriverDetective.Client.Updater.exe, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\DriversHQ.DriverDetective.Client.Updater.exe.config, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\ExceptionLogging.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\ICSharpCode.SharpZipLib.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Interop.WUApiLib.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\ISUninstall.exe, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Microsoft.ApplicationBlocks.Updater.ActivationProcessors.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Microsoft.ApplicationBlocks.Updater.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Microsoft.Practices.EnterpriseLibrary.Common.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Microsoft.Practices.EnterpriseLibrary.Security.Cryptography.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Microsoft.Practices.ObjectBuilder.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\Microsoft.Win32.TaskScheduler.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\RuleEngine.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\RuleEngine.XmlSerializers.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\ThemePack.Default.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\Program Files (x86)\Driver Detective\XPBurnComponent.dll, Quarantined, [1884], [335961],1.0.1394
PUP.Optional.DriverDetective, C:\USERS\HELEN\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\DRIVER DETECTIVE\DRIVER DETECTIVE.LNK, Quarantined, [1884], [335964],1.0.1394
PUP.Optional.DriverDetective, C:\Users\Helen\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Driver Detective\Uninstall Driver Detective.lnk, Quarantined, [1884], [335964],1.0.1394
PUP.Optional.DriverDetective, C:\USERS\HELEN\APPDATA\LOCAL\PC_Drivers_Headquarters\DriversHQ.DriverDetective_Url_oyrgnd0wu0mkxjtmcylpxdaojzemhpcz\10.1.2.44\user.config, Quarantined, [1884], [335963],1.0.1394
PUP.Optional.DriverDetective, C:\WINDOWS\SYSTEM32\TASKS\Driver Detective, Quarantined, [1884], [335965],1.0.1394
PUP.Optional.DriverDetective, C:\WINDOWS\SYSTEM32\TASKS\Driver Detective-RTMRules, Quarantined, [1884], [335965],1.0.1394
PUP.Optional.DriverDetective, C:\WINDOWS\SYSTEM32\TASKS\Driver Detective-RTMScan, Quarantined, [1884], [335965],1.0.1394
PUP.Optional.DriverDetective, C:\WINDOWS\SYSTEM32\TASKS\Driver Detective-RTMUpdater, Quarantined, [1884], [335965],1.0.1394

Physical Sector: 0
(No malicious items detected)


(end)

 

system-log.txt

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001

© Malwarebytes Corporation 2011-2012

OS version: 10.0.9200 Windows 10 x64

Account is Administrative

Internet Explorer version: 11.306.10586.0

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED, F:\ DRIVE_FIXED, H:\ DRIVE_FIXED
CPU speed: 2.494000 GHz
Memory total: 8478781440, free: 6447104000

Initializing...
=======================================
------------ Kernel report ------------
     03/08/2017 07:42:35
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kd.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\System32\drivers\werkernel.sys
\SystemRoot\System32\drivers\CLFS.SYS
\SystemRoot\System32\drivers\tm.sys
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\System32\drivers\cmimcext.sys
\SystemRoot\System32\drivers\ntosext.sys
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\msrpc.sys
\SystemRoot\System32\drivers\FLTMGR.SYS
\SystemRoot\System32\drivers\ksecdd.sys
\SystemRoot\System32\drivers\clipsp.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\System32\Drivers\acpiex.sys
\SystemRoot\System32\Drivers\WppRecorder.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\ACPI.sys
\SystemRoot\System32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\WindowsTrustedRT.sys
\SystemRoot\System32\drivers\WindowsTrustedRTProxy.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\drivers\msisadrv.sys
\SystemRoot\System32\drivers\pci.sys
\SystemRoot\System32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\ucx01000.sys
\SystemRoot\system32\drivers\pdc.sys
\SystemRoot\system32\drivers\CEA.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\System32\drivers\sdbus.sys
\SystemRoot\System32\drivers\spaceport.sys
\SystemRoot\System32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\System32\drivers\iaStorAV.sys
\SystemRoot\System32\drivers\storport.sys
\SystemRoot\System32\drivers\EhStorClass.sys
\SystemRoot\System32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Wof.sys
\SystemRoot\system32\drivers\WdFilter.sys
\SystemRoot\system32\drivers\MBAMSwissArmy.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\System32\Drivers\NTFS.sys
\SystemRoot\System32\drivers\usbccgp.sys
\SystemRoot\System32\drivers\USBD.SYS
\SystemRoot\System32\drivers\usbhub.sys
\SystemRoot\System32\drivers\UsbHub3.sys
\SystemRoot\System32\drivers\usbehci.sys
\SystemRoot\System32\drivers\USBPORT.SYS
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\System32\drivers\wfplwfs.sys
\SystemRoot\system32\drivers\aswVmm.sys
\SystemRoot\system32\drivers\aswRvrt.sys
\SystemRoot\system32\DRIVERS\hpdskflt.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\System32\drivers\iusb3hcs.sys
\SystemRoot\System32\drivers\volsnap.sys
\SystemRoot\System32\drivers\USBXHCI.SYS
\SystemRoot\System32\drivers\USBSTOR.SYS
\SystemRoot\System32\drivers\uaspstor.sys
\SystemRoot\System32\drivers\sdstor.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\disk.sys
\SystemRoot\system32\drivers\aswbuniva.sys
\SystemRoot\system32\drivers\aswbloga.sys
\SystemRoot\system32\drivers\aswbidsha.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\drivers\hidusb.sys
\SystemRoot\System32\drivers\HIDCLASS.SYS
\SystemRoot\System32\drivers\HIDPARSE.SYS
\SystemRoot\System32\drivers\mouhid.sys
\SystemRoot\System32\drivers\mouclass.sys
\SystemRoot\System32\drivers\BasicDisplay.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_912dfdedc3d2f520\CompositeBus.sys
\SystemRoot\System32\drivers\cdrom.sys
\SystemRoot\system32\DRIVERS\serscan.sys
\SystemRoot\system32\drivers\aswSP.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\drivers\aswSnx.sys
\SystemRoot\System32\drivers\kdnic.sys
\SystemRoot\System32\drivers\umbus.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\system32\drivers\filecrypt.sys
\SystemRoot\system32\drivers\tbs.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\drivers\HECIx64.sys
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\system32\DRIVERS\ibtfltcoex.sys
\SystemRoot\system32\drivers\aswKbd.sys
\SystemRoot\System32\drivers\BTHUSB.sys
\SystemRoot\System32\drivers\bthport.sys
\SystemRoot\System32\drivers\BasicRender.sys
\SystemRoot\System32\drivers\HDAudBus.sys
\SystemRoot\System32\drivers\portcls.sys
\SystemRoot\System32\drivers\drmk.sys
\SystemRoot\System32\drivers\NETwew01.sys
\SystemRoot\System32\drivers\vwifibus.sys
\SystemRoot\System32\drivers\rt640x64.sys
\SystemRoot\System32\drivers\CmBatt.sys
\SystemRoot\System32\drivers\BATTC.SYS
\SystemRoot\System32\drivers\i8042prt.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\System32\drivers\kbdclass.sys
\SystemRoot\system32\DRIVERS\Smb_driver_Intel.sys
\SystemRoot\system32\DRIVERS\Accelerometer.sys
\SystemRoot\System32\drivers\wmiacpi.sys
\SystemRoot\System32\drivers\WirelessButtonDriver64.sys
\SystemRoot\System32\drivers\intelppm.sys
\SystemRoot\System32\drivers\NdisVirtualBus.sys
\SystemRoot\System32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\swenum.sys
\SystemRoot\System32\drivers\iwdbus.sys
\SystemRoot\System32\drivers\hswpan.sys
\SystemRoot\System32\drivers\rdpbus.sys
\SystemRoot\System32\drivers\AMPPAL.sys
\SystemRoot\system32\DRIVERS\clwvd.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\stwrt64.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\System32\drivers\BthLEEnum.sys
\SystemRoot\System32\drivers\rfcomm.sys
\SystemRoot\System32\drivers\TDI.SYS
\SystemRoot\System32\drivers\BthEnum.sys
\SystemRoot\System32\drivers\bthpan.sys
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\aswRdr2.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\drivers\vwififlt.sys
\SystemRoot\System32\drivers\pacer.sys
\SystemRoot\system32\drivers\aswNetSec.sys
\SystemRoot\system32\drivers\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\??\C:\Program Files\SUPERAntiSpyware\SASKUTIL64.SYS
\??\C:\Program Files\SUPERAntiSpyware\SASDIFSV64.SYS
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\drivers\npsvctrig.sys
\SystemRoot\System32\drivers\gpuenergydrv.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\drivers\aswbidsdrivera.sys
\SystemRoot\system32\DRIVERS\ahcache.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\Drivers\dump_iaStorAV.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\win32kfull.sys
\SystemRoot\System32\win32kbase.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\System32\drivers\monitor.sys
\SystemRoot\System32\drivers\dxgmms2.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\storqosflt.sys
\SystemRoot\system32\drivers\aswMonFlt.sys
\SystemRoot\System32\drivers\WinUSB.SYS
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\SystemRoot\System32\drivers\WpdUpFltr.sys
\SystemRoot\system32\drivers\lltdio.sys
\SystemRoot\system32\drivers\aswStm.sys
\SystemRoot\system32\drivers\mslldp.sys
\SystemRoot\System32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\rspndr.sys
\SystemRoot\system32\drivers\ndisuio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\drivers\mmcss.sys
\SystemRoot\System32\drivers\vwifimp.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\drivers\mqac.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\drivers\Ndu.sys
\SystemRoot\System32\drivers\condrv.sys
\SystemRoot\system32\Drivers\WdNisDrv.sys
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
----------- End -----------
Done!

Scan started
Database versions:
  main:    v2014.11.18.05
  rootkit: v2014.11.12.01

<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffe00106b5a610, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xffffe00106fec040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe00106b5a610, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
DevicePointer: 0xffffe00106b5a040, DeviceName: Unknown, DriverName: \Driver\hpdskflt\
DevicePointer: 0xffffe00106acf400, DeviceName: \Device\00000027\, DriverName: \Driver\iaStorAV\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: CE87E7F1

Partition information:

    Partition 0 type is Dynamic (0x42)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 1985
    Partition is not bootable

    Partition 1 type is Dynamic (0x42)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 407552
    Partition is bootable
    Partition file system is NTFS

    Partition 2 type is Dynamic (0x42)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 409600  Numsec = 721745085
    Partition is bootable
    Partition file system is NTFS

    Partition 3 type is Dynamic (0x42)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 722154685  Numsec = 742992435
    Partition is not bootable

Disk Size: 750156374016 bytes
Sector size: 512 bytes

Done!
Physical Sector Size: 512
Drive: 1, DevicePointer: 0xffffe00107362060, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xffffe00107361040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe00107362060, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\disk\
DevicePointer: 0xffffe00107367b10, DeviceName: \Device\0000003b\, DriverName: \Driver\USBSTOR\
------------ End ----------
Alternate DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
Drive 1
Scanning MBR on drive 1...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: D4B42

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 62528576
    Partition is not bootable
    Partition file system is NTFS

    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable

Disk Size: 32015679488 bytes
Sector size: 512 bytes

Done!
Infected: HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MRT.exe --> [Trojan.Agent]
Infected: HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MsMpEng.exe --> [Security.Hijack]
Infected: HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\svchost.exe --> [Security.Hijack]
Infected: HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MRT.exe --> [Trojan.Agent]
Infected: HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MsMpEng.exe --> [Security.Hijack]
Infected: HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\svchost.exe --> [Security.Hijack]
Scan finished
Creating System Restore point...
Cleaning up...
Removal scheduling successful. System shutdown needed.
System shutdown occurred
=======================================


---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001

© Malwarebytes Corporation 2011-2012

OS version: 10.0.10586 Windows 10 x64

Account is Administrative

Internet Explorer version: 11.306.10586.0

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED, F:\ DRIVE_FIXED, H:\ DRIVE_FIXED
CPU speed: 2.494000 GHz
Memory total: 8478781440, free: 6398332928

Rkill.txt

 

Rkill 2.8.4 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2017 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 03/08/2017 08:57:06 AM in x64 mode.
Windows Version: Windows 10 Home

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 03/08/2017 09:00:24 AM
Execution time: 0 hours(s), 3 minute(s), and 18 seconds(s)
 



#4 Broni

Broni

    The Coolest BC Computer


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Posted 09 March 2017 - 07:01 PM

Unfortunately we're not allowed to run MBAR fixes in this forum, so...

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#5 photosphere

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Posted 10 March 2017 - 09:12 AM

Good morning, I was able to complete the Farbar Recovery Scan Tool and have posted the log files to a new topic in the virus, trojan, spyware and malware removal forum.



#6 Broni

Broni

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  • BC Advisor
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Posted 10 March 2017 - 07:39 PM

p22003888.gif


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My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 





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