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I Dont Know Whats Up!


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#1 Lauren_Marie

Lauren_Marie

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Posted 03 September 2006 - 01:41 AM

I am currently running 37 processes. I usually only run the most 29. I have inetinfo.exe on my task manager and it wont let me end process.
My internet sometimes just stops working on my internet explorer, but not on AIM or any other messanger. I have to restart it to work again.

What is wrong with my computer?

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#2 rookie147

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Posted 04 September 2006 - 11:27 AM

Hello Lauren_Marie,

inetinfo.exe is used primarily for debugging Microsoft Windows Server Internet Information Services. This program is important for the stable and secure running of your computer and should not be terminated.

Note: inetinfo.exe is a process which is registered as IIS Admin Service Helper. This virus is distributed via the Internet through e-mail and comes in the form of an e-mail message, in the hopes that you open its hostile attachment. The worm has its own SMTP engine which means it gathers E-mails from your local computer and re-distributes itself. In worst cases this worm can allow attackers to access your computer, stealing passwords and personal data. This process is a security risk and should be removed from your system.

Can you please find out where this process is running from for me, and post back telling me where. I also recommend that you run an Ewido scan, to see what that comes back with.

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Please download Ewido to your Desktop or to your usual Download Folder.
http://www.ewido.net/en/download/
  • Install Ewido by double clicking the installer.
  • Follow the prompts. Make sure that Launch Ewido is checked.
  • On the main screen under Your Computer's security.
  • Click on Change state next to Resident shield. It should now change to inactive.
  • Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
  • Wait until you see the Update succesfull message.
    Note: If the Update now option is grayed out, follow the steps below.
  • Click on Update on the toolbar.
  • Under Manual update, click on the Start Update button.
  • Wait until you see the Update succesfull message.
[*]Right-click the Ewido Tray Icon and select Exit. Confirm by clicking Yes.
[/list]If you are having problems with the updater, you can use this link to manually update ewido.
Ewido manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that Ewido is closed before installing the update.

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Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.
======

Close ALL open Windows / Programs / Folders. Please start Ewido and run a full scan.
  • Click on Scanner on the toolbar.
  • Click on the Settings tab.
    • Under How to act?
      • Click on Recommended Action and choose Quarantine from the popup menu.
    • Under How to scan?
      • All checkboxes should be ticked.
    • Under Possibly unwanted software:
      • All checkboxes should be ticked.
    • Under Reports:
      • Select Automatically generate report after every scan and uncheck Only if threats were found.
    • Under What to scan?
      • Select Scan every file.
  • Click on the Scan tab.
  • Click on Complete System Scan to start the scan process.
  • Let the program scan the machine.
  • When the scan has finished, follow the instructions below.
    IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
    • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
    • At the bottom of the window click on the Apply all Actions button. (3)
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  • When done, click the Save Scan Report button.
    • Click the Save Report as button.
    • Save the report to your Desktop.
  • Right-click the Ewido Tray Icon and select Exit. Confirm by clicking Yes.
Reboot in Normal Mode.

======

Post back with:
-If Ewido finds anything
-Where this inetinfo.exe file is running from?

Thanks,
Charles

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