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Posted 02 March 2017 - 02:46 PM
Posted 02 March 2017 - 03:10 PM
Many of your dumps blamed your Netgear/Broadcom drivers:
*** WARNING: Unable to verify timestamp for scmndisp.sys *** ERROR: Module load completed but symbols could not be loaded for scmndisp.sys Probably caused by : scmndisp.sys ( scmndisp+16d1 )
*** WARNING: Unable to verify timestamp for bcmwlhigh664.sys *** ERROR: Module load completed but symbols could not be loaded for bcmwlhigh664.sys
Unfortunately, these wireless USB devices do not function very well and often cause BSODs, especially when the drivers are old:
0: kd> lmvm scmndisp start end module name fffff880`014d5000 fffff880`014df000 scmndisp (deferred) Image path: \SystemRoot\system32\DRIVERS\scmndisp.sys Image name: scmndisp.sys Timestamp: Wed Jan 17 02:48:03 2007 (45ADD4B3) CheckSum: 00008B81 ImageSize: 0000A000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
0: kd> lmvm bcmwlhigh664 start end module name fffff880`09efd000 fffff880`09fcd000 bcmwlhigh664 T (no symbols) Loaded symbol image file: bcmwlhigh664.sys Image path: \SystemRoot\system32\DRIVERS\bcmwlhigh664.sys Image name: bcmwlhigh664.sys Timestamp: Thu Nov 05 19:27:07 2009 (4AF36D5B) CheckSum: 000D82D4 ImageSize: 000D0000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
However, in the "raw stack trace", we see an avast! driver:
fffff880`009ddea8 fffff880`04172d47Unable to load image \SystemRoot\system32\drivers\aswbidsdrivera.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for aswbidsdrivera.sys *** ERROR: Module load completed but symbols could not be loaded for aswbidsdrivera.sys aswbidsdrivera+0x21d47
There's a high chance that avast! is conflicting with your networking drivers. With that being said, please uninstall avast!, run their cleaning tool, and replace your antivirus with Microsoft Security Essentials. Next, is it possible to physically remove the USB networking device from the system? If not, reinstall the drivers.
Edited by bwv848, 02 March 2017 - 04:13 PM.
Posted 02 March 2017 - 03:54 PM
Thanks for your quick response.
Just so I am clear I should permanently switch to MS Security Essentials instead of Avast, not just for debugging.
And when you say "Next, is it possible to physically remove the USB networking device from the system?" - do you mean permanently and use a Ethernet cord instead. That would be no - so I should find updated drivers for network device?
Posted 02 March 2017 - 04:07 PM
Sorry for not making myself clear. For now, all I would do is remove avast! and replace it with Microsoft Security Essentials.THEN, if issues persist reinstall the USB networking drivers.
Edited by bwv848, 02 March 2017 - 04:08 PM.
Posted 11 March 2017 - 09:54 PM
I uninstalled Avast and installed MS Security Essentials on the 3rd. My system crashed once on Wed, twice on Friday and once this morning. I decided to install the Netgear driver. It has crashed three times since.
I let Pandora play while I am working on my PC and have noticed the music dragging occasionally. It did this before I started this case but not as much or as noticeable as it is now.
I thought it was a good idea to install the drivers. When I moved from Vista to 7 I did not think about the drivers for Netgear wireless device. So the drivers I had were the original when I had to switched to a wireless setup several years ago. The driver now is 184.108.40.206.
Can take another look to see what might causing these crashes? Do I need to send you what I sent when I started the case?
Posted 11 March 2017 - 10:42 PM
I will need to have a look at the latest memory dumps. Ergo, please run the Sysnative File Collection App again. Sorry if I don't get back to you tomorrow as I have a lot of personal things going on and don't have much time this weekend.
Posted 12 March 2017 - 10:01 AM
Here are links to a new Sysnative and another perfmon in case you need it.
I appreciate your time.
Posted 12 March 2017 - 08:59 PM
ALL the latest dumps are STOP 0x000000C4: DRIVER_VERIFIER_DETECTED_VIOLATION bugchecks:
0: kd> .bugcheck Bugcheck code 000000C4 Arguments 00000000`000000e0 00000000`00000000 00000000`00000001 00000000`00000000
*** WARNING: Unable to verify timestamp for scmndisp.sys *** ERROR: Module load completed but symbols could not be loaded for scmndisp.sys
1: kd> lmvm scmndisp start end module name fffff880`09d69000 fffff880`09d73000 scmndisp T (no symbols) Loaded symbol image file: scmndisp.sys Image path: \SystemRoot\system32\DRIVERS\scmndisp.sys Image name: scmndisp.sys Timestamp: Wed Jan 17 02:48:03 2007 (45ADD4B3) CheckSum: 00008B81 ImageSize: 0000A000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
that blame your USB networking device driver, which I presume you've updated (even though it's ten-years-old). Note that the driver is probably not even compatible with Windows 7 — Windows 7 was released in 2009!
Anyway, can you stop running Driver Verifier for now? We don't need it any more, and it's causing "unnecessary" BSODs.
Edited by bwv848, 12 March 2017 - 09:00 PM.
Posted 13 March 2017 - 11:03 AM
Just to be clear when I started this case I did have an old driver for the network adapter. But Saturday I installed a driver that I think is compatible with Win 7. Here is part of the release notes that came with it.
WNA3100 Software Version 220.127.116.11 (Supports Win8/8.1)
Genie : WNA3100_SW_V18.104.22.168_Setup_Genie.zip
Standalone : WNA3100_SW_V22.214.171.124_Setup_STALONE.zip
Software release version: 126.96.36.199
Win 8/8.1 32/64 bits driver version: 188.8.131.52
Win 10 32/64 bits driver version: 184.108.40.206
Win 7 32/64 bits driver version: 220.127.116.11
Win Vista 32/64 driver version: 18.104.22.168
Win XP/XP x64 driver version: 22.214.171.124
Even though the bold heading indicates Win 8, the website indicated this choice was the one to use for Win 10 and I could see Win 7 entry listed in the release notes. There was an dowload on the website for Win 8 with the same bold heading in the release notes. I suspect they just did not update the heading, You can see there is a Win 10 driver in here.
All this is to say I think I do have a driver that is compatible from Win 7. In Device Manager it shows the driver is 126.96.36.199 with the date 2/10/2015.
I had to google Driver Verifier since I was not familiar with it. Once I got into it I realized several weeks ago I got into it accidentally when I was doing something else (and I don't remember what I was doing). Somehow I must have turned it on. I have turned Driver Verifier off now. I can tell Pandora is playing much more smoothly now.
I am feeling pretty good about this. If you don't have any other suggestions, what I would like to do is let this run for a few days to see if I have any more crashes. I'll let you know either way.
Thanks for your help
Note:Lost the boldness for "(Supports Win8/8.1)" in the heading of the releaase notes when I posted my reply.
Edited by ddibowski, 13 March 2017 - 11:06 AM.
Posted 13 March 2017 - 11:20 AM
For some reason the DriverQueryV.txt file from the Sysnative Report says that scmndisp.sys dates back from 2007...
General NDIS Protocol General NDIS Protocol Kernel Boot Running OK TRUE FALSE 4,096 12,288 0 1/17/2007 2:48:03 AM C:\Windows\system32\DRIVERS\scmndisp.sys 4,096
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