Small home network connected via Verizon Jetpack WIFI access point. 2 laptops: Acer AspireE1-572-6660 and HP Pavillion g series both running Windows 7. Printer is HP Officejet 6700 Premium.
4 days ago I moved to another location. Prior to the move I used Verizon Fios and had no problems/issues with network. I moved all my electronics myself. At new location Fios not available so went with Verizon jetpack for Internet service which has worked flawlessly. The Officejet recognized the Jetpack as the new access point and connected immediately. I ran a "wireless Network Test of the printer connection and the results were "No problems found. Congratulations on the successful setup of your wireless printer".However if I map the network the printer is not visible. Also, if I go into "devices and printers" the Officejet is still listed as the default printer but in "properties" it shows the printer as "unavailable". This is true for both laptops. I've tried everything I could think of including uninstalling the printer software and downloading the latest version from HP, with the same results. I've tried setting up the software numerous times and even though I provide the printers IP address it cannot find the printer. I used an HP diagnostic and it confirmed the printer was connected, identified the access point and IP address but determined it could not communicate with the printer.At this point I don't know if the problem is with the printer, the network, the jetpack, the software or my laptop. BTW, I've powered down the access point, the printer and laptop and restarted in the same sequence, numerous times...to no avail. Any suggestions would be appreciated at this point. Thanks!