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Application launch failure message. Tried system restore!


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#1 RedResistance

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Posted 01 March 2017 - 10:38 PM

Hello all, I just recently did a factory reset on my HP 2000-219DX Laptop which runs Windows 7 Home Premium to get a fresh start as my computer was PAINFULLY slow before.  I installed every update that windows update and HP update could find before I installed any programs on my computer.  I installed Age of Empires 2 and the Conquerors expansion and went to a high traffic website that has all the official updates for the game and saw an additional update that was supposed to correct the color issue the game has on vista and 7 operating systems.  This update was a registry edit.  I did the "update" and tried to launch the game and got the following error below.  I moronically did the registry edit without doing a backup first, but fortunately, I had a restore point from the 27th when I was updating my computer to restore my system to.  I reinstalled the game and got the same issue.  Then I did a system restore and attempted to install the game again and got the same issue.  I am not very computer savvy but am able to follow instructions quite well, and know how to do research.  As far as I can tell the .exe file for the game is trying to find a piece of information needed to launch that is just missing which is what - according to my research - the Exception Code means, but reinstalling the game does not fix it...  I'm at a loss..  I really don't want to have to do another factory restore just to play a stupid game lol.

 

Also: wouldn't the system restore have restored my registry and removed the "update" that I did?

 

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: EMPIRES2.EXE
  Application Version: 0.14.22.712
  Application Timestamp: 39660360
  Fault Module Name: EMPIRES2.EXE
  Fault Module Version: 0.14.22.712
  Fault Module Timestamp: 39660360
  Exception Code: c0000005
  Exception Offset: 0000e415
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
  Additional Information 1: 2069
  Additional Information 2: 206962ad316f986b61f1463ef54d6f48
  Additional Information 3: 9a17
  Additional Information 4: 9a1751e9e33514d1436d589727e342ca
 
I know somebody out there knows how to decipher this information...
If more information is needed, please let me know.
 
I can attach the file that I used to edit my registry if that would be helpful, but I don't know if attaching that file is something I'm allowed to do...
 
Any help provided is greatly appreciated!
Thank you!


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#2 RedResistance

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Posted 03 March 2017 - 03:49 PM

Update:

Did another factory reset.  

 

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: age2_x1.exe
  Application Version: 0.7.25.614
  Application Timestamp: 39660360
  Fault Module Name: age2_x1.exe
  Fault Module Version: 0.7.25.614
  Fault Module Timestamp: 39660360
  Exception Code: c000001d
  Exception Offset: 0000e413
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
  Additional Information 1: d3d8
  Additional Information 2: d3d8e088cf0979cb29a9c4d3503d85a1
  Additional Information 3: a73c
  Additional Information 4: a73c35a81279cb03857873935a1ff483
 
Also tried running a batch file that closes explorer for me and reopens it once I close the program. As follows:
taskkill /F /IM explorer.exe
age2_x1.exe
start explorer.exe
 
The batch file works correctly, but still the app crashes.
 
And... I tried running it as an administrator, in Windows XP SP2 compatibility mode, and all the other options in the properties menu.  No dice.
The .exe file changed because Installed the expansion for Age of Empires 2 because I was so sure this was gonna fix it lol.


#3 RedResistance

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Posted 04 March 2017 - 01:11 AM

Figured it out! Apparently update KB3086255 was keeping it from launching. So I uninstalled that update, and tried to launch it and it still didn't launch but I didn't get an error. So, I used the batch file I created above and it flipping worked!

Woo! Hope this helps someone else.



#4 hamluis

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Posted 04 March 2017 - 12:24 PM

Glad you resolved it...happy computing :).

 

Louis






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